Fault logged on "myeir" last Friday not recorded?

duridian · 26-03-2018 07:44PM #1

On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts.

I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

I have heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
What gives?

eir: Thomas · 27-03-2018 10:19AM

duridian wrote: »

On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts.

I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

I have heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
What gives?

Hi duridian ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

duridian · 27-03-2018 11:29AM

PM sent. Thanks

eir: Thomas · 27-03-2018 11:41AM

duridian wrote: »

PM sent. Thanks

I have received your PM and I will reply shortly.

Thanks

Thomas

Fault logged on "myeir" last Friday not recorded?

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