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Trezor : Cant access due to firmware update required

  • 03-11-2017 8:03pm
    #1
    makeorbrake
    Registered Users Posts: 4,664 ✭✭✭


    Get the message in the subject line when plugging in trezor. Then get asked to do this ;

    "To update the firmware:

    disconnect the device
    plug it in while holding both device buttons pressed
    For more information, visit the user manual

    To enjoy full functionality and security of your device, we strongly recommend you to update. Show changes"


    ...in which case I get 'usb device not recognised by windows'. Have done on 2x windows machines now - same result. It's happening with bootloader 1.3.0. Clearly Trezor are aware of it - but the instruction they give (as above) to deal with it isnt working.

    Added all windows updates to the first one - no joy.

    One running windows 10 - the other running windows 7 enterprise.


    How do I get past this problem?

    Anyone with any experience of same?


Comments

  • #2
    pro_gnostic_8
    Registered Users Posts: 1,223 ✭✭✭pro_gnostic_8


    You might consider posting this issue on
    https://www.reddit.com/r/TREZOR/

    It's a small but very helpful community who should possibly be able to solve your problem. (Trezor official staffmembers and devs look in there regularly also).


  • #3
    Thargor
    Registered Users Posts: 17,865 ✭✭✭✭Thargor


    Is there much on it?


  • #4
    makeorbrake
    Registered Users Posts: 4,664 ✭✭✭makeorbrake


    pro_gnostic_8 wrote: »
    You might consider posting this issue on
    https://www.reddit.com/r/TREZOR/

    It's a small but very helpful community who should possibly be able to solve your problem. (Trezor official staffmembers and devs look in there regularly also).

    Thanks - will do
    Thargor wrote: »
    Is there much on it?
    Not on everybody elses standards but significant enough for it to be important to me :-)


  • #5
    Thargor
    Registered Users Posts: 17,865 ✭✭✭✭Thargor


    Scary situation, please let us know how you get on. I just dont understand peoples attachment to Trezors, Ive had plenty of USB drives fail on me, there are safer methods for cold storage, and they're free.


  • #6
    The One Doctor
    Registered Users Posts: 2,339 ✭✭✭The One Doctor


    Thargor wrote: »
    Scary situation, please let us know how you get on. I just dont understand peoples attachment to Trezors, Ive had plenty of USB drives fail on me, there are safer methods for cold storage, and they're free.

    Please share your cold storage ideas, I don't trust USB drives!


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  • #7
    makeorbrake
    Registered Users Posts: 4,664 ✭✭✭makeorbrake


    Thargor wrote: »
    Scary situation, please let us know how you get on. I just dont understand peoples attachment to Trezors, Ive had plenty of USB drives fail on me, there are safer methods for cold storage, and they're free.

    The device itself isnt a single point of failure.


  • #8
    makeorbrake
    Registered Users Posts: 4,664 ✭✭✭makeorbrake


    Ok, got it sorted out after a bit of faffing around. Work computer had certain options locked down - was able to disable more usb buses rather than uninstall - so worked out eventually.

    Finally claimed my bch (I know - behind the times - but happy to have held on to both btc and bch).


  • #9
    wannabecraig
    Registered Users Posts: 761 ✭✭✭wannabecraig


    makeorbrake wrote:
    Finally claimed my bch (I know - behind the times - but happy to have held on to both btc and bch).


    How did you claim?


  • #10
    makeorbrake
    Registered Users Posts: 4,664 ✭✭✭makeorbrake


    wannabecraig wrote: »
    How did you claim?

    Can't recall now - but Trezor supports bch - so a couple of clicks is all it took.


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