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Forcing customers to use the Lodge ATM machines

2»

Comments

  • #32
    mikeoneilly
    Closed Accounts Posts: 479 ✭✭mikeoneilly


    I suppose you can't blame the banks for automating lodgements and withdrawals.Thats what machines are for and it's more profitable for the banks.

    I approached the desk of my local branch recently to lodge cash as the machine was occupied for a long time and was directed back to the machine, eventually i gave up and left as i was on a break.The 2nd machine was out of order.


  • #33
    Galwegian44
    Registered Users, Registered Users 2 Posts: 11 ✭Galwegian44


    Bank of Ireland: Sarah wrote: »
    Galwegian44 wrote: »
    Hi,

    I'm a business customer who needs to lodge cash after hours using the LATM machines and while I'm all for replacing mundane human processes with machines I expect the process to be of the same value to your customer before introduction. Our Dublin manager tried to lodge some cash last week and went to three different branches ([font=Calibri, sans-serif]Rathfarnham, Tallaght and Blanchardstowm) to find that the LATM's were out of service.[/font]


    [font=Calibri, sans-serif]On the following day the first branch's LATM was out of service (see attached photos) but he had some success with the second branch. He lodged one batch successfully only for the machine to close down on the second batch and then go out of service (he had 7 batches in total). This required him to roster an additional employee the next morning to cover for him while he visited the bank during business hours to verify the second lodgement (no receipt) and to lodge the remaining batches.[/font]


    [font=Calibri, sans-serif]Please advise as to:[/font]


    [font=Calibri, sans-serif]1) Why so many LATM machines are out of service at the same time? Is there a concurrent downtime that we are unaware of?[/font]
    [font=Calibri, sans-serif]2) Is there a limit to the no. of lodgements that a machine can take before being emptied causing an out of service?[/font]
    [font=Calibri, sans-serif]3) What can cause a machine to go out of service while processing a lodgement?[/font]


    [font=Calibri, sans-serif]Any tips on how we can improve our success rate in using these machines would be greatly appreciated.[/font]


    [font=Calibri, sans-serif]Thanks in advance,[/font]
    Hi Galwegian44,
     
    Thanks for your post.
     

    We’re sorry to hear that these lodgement ATM’s were out of service when your manager needed them and apologies for the inconvenience caused. We’ll forward your feedback here to the branches involved.
    In relation to the maximum limit a machine can take, we would be unable to confirm this here as it would be business sensitive information. From time to time a machine may go out of service however there is not a specific time that this would occur. When lodging notes, please ensure that they are flattened out as best you can, as a crumpled note may cause the note to jam. You can lodge up to €3000 in cash and 15 cheques per lodgement. 

    If we can help with any other query please let us know. 

    Thanks,
    Sarah
    Hi Sarah,

    Unfortunately this does not help me run a business when 3 branches in the same general locality are out of service all at the same time.....as has happened on multiple occasions.

    I'm all for automation but the BOI service has deteriorated to such a degree that the only reason I'm not taking my business elsewhere is because your competitors are as bad. Fortunately for my other financial needs the competition is not so limited.

    I hope you have a great day, you're doing a difficult job and I appreciate your response.

    All the best.


  • #34
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Galwegian44 wrote: »
    Bank of Ireland: Sarah wrote: »
    Galwegian44 wrote: »
    Hi,

    I'm a business customer who needs to lodge cash after hours using the LATM machines and while I'm all for replacing mundane human processes with machines I expect the process to be of the same value to your customer before introduction. Our Dublin manager tried to lodge some cash last week and went to three different branches ([font=Calibri, sans-serif]Rathfarnham, Tallaght and Blanchardstowm) to find that the LATM's were out of service.[/font]


    [font=Calibri, sans-serif]On the following day the first branch's LATM was out of service (see attached photos) but he had some success with the second branch. He lodged one batch successfully only for the machine to close down on the second batch and then go out of service (he had 7 batches in total). This required him to roster an additional employee the next morning to cover for him while he visited the bank during business hours to verify the second lodgement (no receipt) and to lodge the remaining batches.[/font]


    [font=Calibri, sans-serif]Please advise as to:[/font]


    [font=Calibri, sans-serif]1) Why so many LATM machines are out of service at the same time? Is there a concurrent downtime that we are unaware of?[/font]
    [font=Calibri, sans-serif]2) Is there a limit to the no. of lodgements that a machine can take before being emptied causing an out of service?[/font]
    [font=Calibri, sans-serif]3) What can cause a machine to go out of service while processing a lodgement?[/font]


    [font=Calibri, sans-serif]Any tips on how we can improve our success rate in using these machines would be greatly appreciated.[/font]


    [font=Calibri, sans-serif]Thanks in advance,[/font]
    Hi Galwegian44,
     
    Thanks for your post.
     

    We’re sorry to hear that these lodgement ATM’s were out of service when your manager needed them and apologies for the inconvenience caused. We’ll forward your feedback here to the branches involved.
    In relation to the maximum limit a machine can take, we would be unable to confirm this here as it would be business sensitive information. From time to time a machine may go out of service however there is not a specific time that this would occur. When lodging notes, please ensure that they are flattened out as best you can, as a crumpled note may cause the note to jam. You can lodge up to €3000 in cash and 15 cheques per lodgement. 

    If we can help with any other query please let us know. 

    Thanks,
    Sarah
    Hi Sarah,

    Unfortunately this does not help me run a business when 3 branches in the same general locality are out of service all at the same time.....as has happened on multiple occasions.

    I'm all for automation but the BOI service has deteriorated to such a degree that the only reason I'm not taking my business elsewhere is because your competitors are as bad. Fortunately for my other financial needs the competition is not so limited.

    I hope you have a great day, you're doing a difficult job and I appreciate your response.

    All the best.
    Thank you for coming back to us Galwegian44 and we're sorry again for the inconvenience caused.

    We appreciate your feedback and have forwarded this to our branch network. 

    Thanks, 
    Elaine 


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