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Paid subscription - not a subscriber

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  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Done, thanks very much for subscribing!


  • Closed Accounts Posts: 14,846 ✭✭✭✭Liam McPoyle


    Hi team. Subscribed for a month, can you do the necessary please.


  • Registered Users Posts: 10,423 ✭✭✭✭Outlaw Pete


    Same here.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi team. Subscribed for a month, can you do the necessary please.

    Sadly I can't find a Business Cat for this situation...but done! Thanks for subscribing.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Same here.

    You beat me to it :) But yep, yours is also added. Thanks for subbing!


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  • Registered Users Posts: 10,423 ✭✭✭✭Outlaw Pete


    You beat me to it :) But yep, yours is also added. Thanks for subbing!

    Cheers, Mark.

    May all the crackers you pull over the festivities bring you joy and good cheer.


  • Closed Accounts Posts: 464 ✭✭Goya


    I've subscribed for a month, if this could be updated, thanks.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Flimpson wrote: »
    I've subscribed for a month, if this could be updated, thanks.

    Thanks very much for subscribing. Have added a one month non-recurring subscription to your account.


  • Registered Users Posts: 42,078 ✭✭✭✭Scorpion Sting


    Hi, my 1-year recurring subscription didn't go through last week because I didn't have enough PayPal funds in my account. I topped it up at the weekend and have a receipt from Boards.ie that my €50 subscription has been completed (Transaction ID ending in 425A) but I don't seem to have the subscriber privileges yet. Can you sort this for me please? Cheers.


  • Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    Almost a year...


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  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi, my 1-year recurring subscription didn't go through last week because I didn't have enough PayPal funds in my account. I topped it up at the weekend and have a receipt from Boards.ie that my €50 subscription has been completed (Transaction ID ending in 425A) but I don't seem to have the subscriber privileges yet. Can you sort this for me please? Cheers.

    Hi there,

    Could you send me a PM please with the e-mail address linked to your PayPal? Thanks very much.


  • Registered Users Posts: 42,078 ✭✭✭✭Scorpion Sting


    Hi there,

    Could you send me a PM please with the e-mail address linked to your PayPal? Thanks very much.

    I can't as my pm storage has gone way over the 500 allowed since I've had subscriber access for the last few years.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    I can't as my pm storage has gone way over the 500 allowed since I've had subscriber access for the last few years.

    Please post it in this thread, which is pre-moderated so your post won't show and I'll delete it immediately. Thanks!


  • Registered Users Posts: 42,078 ✭✭✭✭Scorpion Sting


    Please post it in this thread, which is pre-moderated so your post won't show and I'll delete it immediately. Thanks!

    Posted it there now Mark.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Thanks very much - have tracked you down and added a one year recurring subscription to your account. Thanks for subscribing! :)


  • Registered Users Posts: 38 girlo1111


    Hi i subscribed tonight telling me I'm not subscriber i just want to change my username please


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Jenod1111 wrote: »
    Hi i subscribed tonight telling me I'm not subscriber i just want to change my username please

    Added that to your account. Thanks very much for subscribing. If you go to the Subscribers forum you will be able to request a name change.


  • Hosted Moderators Posts: 17,422 ✭✭✭✭Conor Bourke


    Added that to your account. Thanks very much for subscribing. If you go to the Subscribers forum you will be able to request a name change.

    Still no sign of the issue being resolved? Or has a decision been made to just leave it as it is?


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Still no sign of the issue being resolved? Or has a decision been made to just leave it as it is?

    Still looking into it, I'm afraid. PayPal isn't playing nice. Myself and Niamh are checking the logs constantly though (this particular payment was in the AM, but was added first thing this morning).

    The only time that there's some difficulty is when someone has a different e-mail attached to their PayPal than their Boards account and they don't put a username in the details.


  • Administrators, Entertainment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 18,703 Admin ✭✭✭✭✭hullaballoo


    Would you consider using a different card processing site if paypal are being dicks? Stripe is very good.


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  • Moderators Posts: 3,554 ✭✭✭Wise Old Elf


    Just paid a 3 month non-recurring sub this morning. When ye can, will you update my profile please?
    Tks


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Just paid a 3 month non-recurring sub this morning. When ye can, will you update my profile please?
    Tks

    Done! Thanks very much for subscribing.


  • Registered Users Posts: 1,984 ✭✭✭Slideways


    *waves*

    Hi there, can you do the business, I've just subscribed again. Also access to FCL, is that still automatically added for subscriptions, it's been a while....


  • Registered Users Posts: 58,456 ✭✭✭✭ibarelycare


    Would you consider using a different card processing site if paypal are being dicks? Stripe is very good.

    Is this being considered?


    It's over a year now since this issue was brought to light. Absolute joke.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Slideways wrote: »
    *waves*

    Hi there, can you do the business, I've just subscribed again. Also access to FCL, is that still automatically added for subscriptions, it's been a while....

    Thanks for subscribing. That's been added to your acccount now :) FCL is indeed included with the Subscription as well as the revamped Sex and Sexuality forum. You can find all the Subscriber forums here.
    Is this being considered?


    It's over a year now since this issue was brought to light. Absolute joke.

    Unfortunately it's a matter of resources. Certainly open to looking at options and alternatives, but in the meantime we're keeping an eye on Paypal for transactions and updating manually as required.


  • Registered Users Posts: 305 ✭✭useeme


    Can you add this feature to my account as I recently renewed my subscription.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Can you add this feature to my account as I recently renewed my subscription.

    Hi there,

    Can you please PM me with the e-mail address associated with your PayPal account? Thanks!


  • Moderators, Social & Fun Moderators Posts: 4,267 Mod ✭✭✭✭TherapyBoy


    This is going on far too long Mark, it needs to be sorted. Fix the problem with PayPal or move to another payment system that works the way your subscribing user-base wants it to.

    Having to manually request to have your paid-for subscription activated is crazy.


  • Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    TherapyBoy wrote: »
    This is going on far too long Mark, it needs to be sorted. Fix the problem with PayPal or move to another payment system that works the way your subscribing user-base wants it to.

    Having to manually request to have your paid-for subscription activated is crazy.

    Agree with you on all points. We are working on the issue with PayPal, but it's proving tricky. I know that's frustrating to hear when it's been going on for so long. I'm hoping we'll have better news...


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  • Administrators, Entertainment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 18,703 Admin ✭✭✭✭✭hullaballoo


    Would you consider using a different card processing site if paypal are being dicks? Stripe is very good.

    https://en.wikipedia.org/wiki/List_of_online_payment_service_providers

    Tbh, this should have been sorted by St Patrick's day 2016 at the very latest.

    It's now been a (very) serious issue for users for 14 months.

    Paypal being unhelpful might have excused this for a day or two but a year and two months? :confused:


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