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Chorus in customer satisfaction shocker!

  • 16-05-2003 1:26pm
    #1
    Tom Dunne
    Registered Users, Registered Users 2 Posts: 23,212 ✭✭✭✭


    I had to share this one with you...

    A friend who has Chorus cable ran into the usual trouble on Sunday last of no reception. It was after 6 O'clock when, so for the crack, he decided to give them a ring to see if they could fix the problem.

    Sure enough, somebody answered and eventually fixed the problem! Shocking enough as this was, Chorus actually rang back an hour later to ensure my friend wasn't still having problems.

    Is this the new face of Chorus? Have they finally escaped the Ryanair school of customer satisfaction? Do they now really care about their customers and their existence as a company?


Comments

  • #2
    sceptre
    Registered Users, Registered Users 2 Posts: 19,608 ✭✭✭✭sceptre


    I'm very pleased for your friend. Maybe we should have him stuffed:D

    A large pink object just flew past my window btw - perhaps times are changing after all.

    Seriously though, there are a few good people working for Chorus. A few years ago I went out with someone who was in management there - she knew at least three or four others who were well-competent and helpful.


  • #3
    arkles
    Closed Accounts Posts: 214 ✭✭arkles


    did she give ya a free install :)


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