esat seem to be lieing

bizmark · 02-05-2003 9:15am #1

http://register.iol.ie/broadband/index.html

it clearly says 90 euro WITH modem ...........well my friends i called esat and requested to sign up ...to my supprise its 145 euro self installed with the use of a modem now call me a fool but a 50 euro mark up is a tad bit of a mistake

so either
1.the girl knew jack****
2.esat be a lier !
3.webmaster for the site cant read

id like it to be 1 if not its back to netsources im not paying 50 euro extra for something i dont own that doesnt make a lick of sence

SkepticOne · 02-05-2003 9:26am

Yeah, the website seems to indicate that the 90 euro installation product "includes the use of a modem for the duration of the product" as indicated by the single asterisk after the price.

For the record, this is what the website says:

Self Installation €90*
Engineer Install €190*
Monthly Rental €49.49

* Includes the use of a modem for the duration of the contract.
Modem remains the property of Esat BT.

Very misleading.

<edit: Afterthought - may not be misleading. Need confirmation that 90 euro service does not include use of modem before making this judgement. >

bizmark · 02-05-2003 9:34am

could someone give esat a call and ask them whats happening about the 90 euro with modem maybe the girl knew jack

please ya be helping me out

its that or buy a pci card and signing up with netsources (and know that doesnt seem best for games)

bizmark · 02-05-2003 9:40am

i sent this to their customer care department

im wondering why your advertising your iol services with a modem for 90 euro installed ........when in fact when i called up to sign up i was informed that its 145 euro with the use of the modem ......this is compleatly misleading and wrong its either that or esat doesnt train their sales teams to well

who else can i send it to so i can vent my anger over their misleading ads

eth0_ · 02-05-2003 9:47am

Perhaps you have to pay for the install pack and first months rent at the same time?

SkepticOne · 02-05-2003 9:52am

If you don't get a satisfactory answer, you could consider complaining to the Director of Consumer Affairs.

bizmark · 02-05-2003 9:54am

how about i go to esat hq and kick the head in of the webdesigner and marketing guy

GoneShootin · 02-05-2003 9:57am

change ESAT to EIRCOM and ill join you

SkepticOne · 02-05-2003 10:05am

Originally posted by bizmark
how about i go to esat hq and kick the head in of the webdesigner and marketing guy

First of all we need to know what the full story is. According to the FAQ, you get the use of a modem with the 90 euro self install product. If this is the case, then the website is not misleading and the sales staff are in the wrong.

bizmark · 02-05-2003 10:08am

still it would be fun

eth0_ · 02-05-2003 10:28am

Originally posted by bizmark
still it would be fun

*sigh*
Grow up.

MadsL · 02-05-2003 10:35am

:mad: Hey leave webdesigners alone....

...marketing guys I can understand.....:D

:

50Cent · 02-05-2003 5:47pm

The website is right. That girl is wrong. I called up today 3 different times and was told the same thing just to make sure they knew what they were on about.

A pity i cant say the same thing about eircom who tried ****ing me over...but i still have a free modem and splitters...yay

bizmark · 02-05-2003 9:31pm

well i got sick of listening to the hold song so i didnt wiat to ask again .......ill give them a call again tomorrow:D

esat seem to be lieing

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