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NTL - more incompetence

  • 01-08-2002 8:07pm
    #1
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭


    My favourite pet peeve.. NTL.

    I pay monthly by credit card, rather than trust them with accessing my bank account with a Direct Debit. They switched over to an automated cc payment system a few months ago, and today as it was the 1st of the month, I decided to check my outstanding balance... 4 months arrears!

    I checked my cc statement, they had taken the money, but when I spoke to a guy on the phone today, they had no record of taking it! Could I send them proof, at my expense, so they may look into the matter.

    Anyone else get screw ups like this?


Comments

  • #2
    Jessica
    Closed Accounts Posts: 92 ✭✭Jessica


    why can't you just send them in your credit card receipt just blank out what you don't want them to see. Other than that you can get cut off and have no cable.

    you could live in a land without ntl, what bliss !


  • #3
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    Thanks Jessica, but could you tell me what the point of having an automated payment system is, if it doesn't bloody work in the first place?


  • #4
    Slutmonkey57b
    Registered Users, Registered Users 2 Posts: 5,578 ✭✭✭Slutmonkey57b


    You can't trust any Irish utilities to deal with your money is what the problem is. No matter who you're dealing with, always keep 6 month's worth of statements and keep ALL your bank statements. Its a lot of paper but it's worth it.

    Twice I had bills from Eircom stating "Payment received - thank you" when I was paying by direct debit, when in fact they hadn't taken the payment at all, and cut me off as a result. Once they even refused to give me the account number over the phone so I could pay them by phone banking - and you couldn't walk into an office and do it because they'd closed their public offices down!

    If they can con you into paying twice, be sure they will.


  • #5
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,072 Mod ✭✭✭✭icdg


    My own trouble with Accounts when signing up for digital TV is documented on the ICDG website, http://icdg.boards.ie

    They really need to sort out their problems, do NTL...


  • #6
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    Originally posted by icdg
    My own trouble with Accounts when signing up for digital TV is documented on the ICDG website, http://icdg.boards.ie

    I can't see anything about your Accounts trouble on the site. Were you asked to remove it? ;)


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