Esat Response

Gunn4r

Right my last post on this (other than responding to people who insist auto redial and download managers are the answer to 50 + engaged tones and 3 hour cutoffs ;-)

Here is one email back from esat (the latest one)

<snip>
You may have experienced some problems accessing our Internet service in
recent weeks, getting busy signals requiring you to dial up several times
before you get a connection. This is because the IOL / Esat Clear network
has been experiencing a certain amount of congestion at busy and peak
times - generally between 8pm and 10pm, meaning a small number of customers
receive an engaged tone when they dial up to connect to the Internet.

We have a dedicated team of people working to enhance capacity and resolving
this congestion issue. We estimate that that this problem will be resolved
very shortly and your Internet service will be restored to normal. In the
meantime we hope you will bear with us.

We would like to apologise for any poor quality service you may have
experienced, which is as a result of a recent surge of new customers, and to
thank you for your valued custom. IOL / Esat Clear looks forward to
continuing to provide you with a quality Internet service in the future.

Regards
Internet Technical Support
1890 923 111
www.esatfusion.ie
http://help.iol.ie
</snip>

I also followed this up with a call and was assured (fairly convinvingly actually) that is will be sorted very soon.

G

ButcherOfNog

esats answer is to impose a 3hr cutoff, due to people complaining about engaged tones. well done, *clap clap*, i'd rather let my re-dialer try 60 times than have the 3hr cutoff.

Bard

I don't think anyone ever claimed that autoredial and download managers were the answer to the engaged tones. There IS no answer there. It's the only available answer, mind you, to disconnections or dropped calls.

If it's engaged, it's engaged- nothing that you can do at your end - the problem being that their system is too overloaded to take any more calls, - a problem that they have to sort out at their end.

From what you've said, it sounds somewhat promising and they're really working on increasing their capacity... perhaps we can all chill out and wait and see, eh?

---

Human salvation lies in the hands of the creatively maladjusted. -Martin Luther King, Jr. (1929-1968)

Blitzkrieger

Oh no! They're trying to get service back to normal! You'd think they'd try to give us a decent service instead.