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dixions

  • 22-08-2000 9:05pm
    #1
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭


    right i have a friend with a dixions computer and now he is getting reely fed up wiht it because it is never working properly . its less then a year old i think and has had loads of probloms . can he get the money back for it ??? any way of it ???


Comments

  • #2
    Baz_
    Registered Users, Registered Users 2 Posts: 2,660 ✭✭✭Baz_


    ask dixions


  • #3
    _CreeD_
    Registered Users, Registered Users 2 Posts: 4,162 ✭✭✭_CreeD_


    COunting all the effort they had to put into selling it and supporting the PC (Theoretically) it's actually cheaper for OEMs to upgrade you than give you your money back. As long as the supervisor you talk to is aware of this, and you do have a valid record of complaints (And a brass neck) you should be able to get a new pc....


  • #4
    Kali
    Closed Accounts Posts: 6,601 ✭✭✭Kali


    theres absolutely no chance of you getting money back from dixons.
    they will offer a repair and if you keep badgering perhaps a replacement but its extremely unlikely that youll get a cash or credit exchange.


  • #5
    Blitzkrieger
    Registered Users, Registered Users 2 Posts: 6,660 ✭✭✭Blitzkrieger


    If there's definitly something wrong with the PC of course you have every right to your money back. You'll never get it back tho.

    It could be difficult to track exactly what the problem is, and it could be several different problems. The manager will probably try to blag his way out of it saying it must be something your friend did.

    If you have a genuine case keep at it. You 'd probably have to go to court to get your money back but if you whinge and moan enough in front of his customers you might get a new PC.


  • #6
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭elexes


    thx guys .


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  • #7
    iar_xeno
    Closed Accounts Posts: 27 ✭iar_xeno


    Talk to the Consumer Advice Bureau they have offices located on O'Connell Street (near the Eircom offices). They'll be able to help or at least give you some leaflets which you can show to the Di><ons manager explaining your rights in black and white. As far as I can remember though, as it is over 1 month, they are within their rights to offer either a replacement or repair, if the repair fails to meet your requirements THEN you can insist upon a replacement PC.

    Xenophobic


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