PSP nightmare - any advice?

damiennolan

hi
i purchased a psp (one of the last in the city it seems as well) from a large store in dublin city last weekend. when i got home i found that there were approx 20 small white dots across the display like stardust.

i went straight back with it and i was told by the shops manager that the problem is dead pixels and they dont offer refunds or exchanges - sony want to deal with all cases of dead pixels themselves.

they gave a number to ring - the psp uk careline number (dialling the irish careline just puts you through to the english one).
i rang this careline and they told me that as im in ireland that cant arrange an exchange it has to be escalated to sony ireland.

no word from sony ireland so i logged another call with the uk psp hotline a few days ago. i was told the same. escalate to sony ireland etc.
still no word.

basically i need to know has anybody had similar experiences with their psp and how do i proceed or how was it resolved
thanks

Nephew

go back to the shop and kick up a fuss, make a scene in front of the other customers if you must, and demand that they replace it or give your money back.

Laguna

Jesus man, a HUGE amount of people (including myself, twice) rushed out to buy PSP's on the day of release only to find our screens destroyed by dead pixels (Sony's disinterest in quality control at their outsourced manufacturing plant - as to get enough shipped out). I brought my first one back the same day and after a huge row, got a replacement to find, low and behold, more dead pixels (15-20!) so I just got pissed off, went back to the shop, caused even more of a scene and just got my money back. The thing that annoyed me the most is a paragraph written by Sony in the handbook of the PSP, which basically claims that a unit with dead pixels is not considered faulty by them... ****ers, in that case, why should we pay full price for second rate goods?

Don't let the shop bull**** you, it's their responsibility as a retailer to ensure you get a replacement/refund as long as you have your receipt within a certain timeframe (30 days?), anything else they say to you is a load of old cock to try and dissuade you from pushing the issue. It's not on, get a refund/replacement

tbh

yep -they sold you the goods, let them take it up with sony. don't let them push you around.

http://www.oasis.gov.ie/consumer_affairs/consumer_rights_and_protection/consumers_and_the_law_in_ireland.html


Consumer contracts are protected by the Sale of Goods and Supply of Services Act, 1980.

Under this Act the purchaser of goods has a number of rights - the main ones are

Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
Goods must be fit for their purpose – they must do what they are reasonably expected to do
Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.

If you have a problem with an item that you have bought it is always the seller who should put things right. As a general rule, the seller can either repair or replace the item. Alternatively, they can refund the costs of the item or service to the consumer.

If you are not satisfied with the quality of goods or services you can:

Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)

chump

Is there not a gaurenteed cooling off period in Ireland where items can be returned no questions asked provided they're in just-purchased condition.

Under the Consumer Credit Act, 1995, a consumer has the right within 10 days to reconsider a credit agreement and within those ten days refuse in writing the agreement on offer without obligation. If the waiver is not availed of then the agreement comes into effect. However if the consumer chooses the consumer may waive the entitlement to the 10 day cooling off period and the agreement comes into effect immediately.
http://www.odca.ie/cfmdocs/c_query/cool.cfm

Cabelo

When they first came out the word came from sony to replace any with more than 6 deads. My friend exercised this with his 7 to very good result. My advice would be walk in, kick up an absolute murder over it, and then if they throw it back say that Sony's careline told you that the shop themselves would handle it if it had more than 6. It'll sound more than familiar to them and they'll know you know what you're talking about.

If that fails then read them your rights

damiennolan

the other crap thing now is that there are now more psp's in the whole of dublin!
the guys in the store were pretty adamant that they wouldnt give me a refund/ exchange because sony wouldnt pay them!

Laguna

damiennolan wrote:

the other crap thing now is that there are now more psp's in the whole of dublin!
the guys in the store were pretty adamant that they wouldnt give me a refund/ exchange because sony wouldnt pay them!

tell them your heart is bleeding for them

Bull****, so what they're saying in effect is

"Put up with it, we sold you inferior goods and we're not going to take them back as WE will lose money". Don't let it go, hound them everyday until they cave in and they will.

damiennolan

cheers

its off to the V***** m***store for me.
time to kick up a fuss!!
ill post back and let you know how i got on!

Jammer

chump wrote:

Is there not a gaurenteed cooling off period in Ireland where items can be returned no questions asked provided they're in just-purchased condition.

Under the Consumer Credit Act, 1995, a consumer has the right within 10 days to reconsider a credit agreement and within those ten days refuse in writing the agreement on offer without obligation. If the waiver is not availed of then the agreement comes into effect. However if the consumer chooses the consumer may waive the entitlement to the 10 day cooling off period and the agreement comes into effect immediately.
http://www.odca.ie/cfmdocs/c_query/cool.cfm

And its only if goods are un-opened.

It says on the warranty card about the number of 'acceptable' pixel faults before it's considered faulty. They cant deny black and white from Sony.

TBH, sounds like an issue of mis-understood hearsay on the managers behalf.

Franky Boy

Nephew wrote:

make a scene in front of the other customers if you must.

Better to do that.Imo.

CuLT

I had the same situation with a feckload of dodgey pixels, Golden Discs were more than happy to exchange though, even let me check out the new one in the shop before I brought it home.

I was fully prepared to kick up an absolute fuss over it though; it's several hundred euros worth of equipment. I would have been absolutely livid if they'd tried to fob me off. They sold damaged goods they're responsible. QED.

spritey

As a retailer (not of consoles and stuff but hey) I would like to offer a different spin;

Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price

The goods were good (lots of goods) enough for Sony to sell to the retailer, therefore good enough to be sold on. This must mean they are of a merchantable quality (dead pixels are an accepted point in these sorts of screens and aren't classed as faults)... unless you have more than Sony have said is classed as faulty. (I don't know, owning a JAP PSP)

Goods must be fit for their purpose – they must do what they are reasonably expected to do

The PSP will still play games. As above, screens like this aren't 'reasonably expected' to be perfect.

But, as a consumer, 20 dead pixels on a screen of that size is absolutely abysmal. If it were my shop, I'd check the PSPs when they came in and kick up a fuss before with the disty before it was even sold to someone. Someone will lose money and that SHOULD be Sony seeing as it's their shoddy quality control that gets people into this mess.

As a side note, the above perspective comes from an independent shop as opposed to a chain. So we do tend to be a bit more careful with our products, and try to look after our customers more because we can't just buy a hundred of something in and flog them all. Likewise though, losing money on a unit is a bigger knock to us...

It shouldn't be the retailers who lose money, nor should it be the consumers. It should be the company who made the mistake in the first place.

projectmayhem

i had the same problem appear on my psp about 2 weeks after i got it (at launch). brought it back and they replaced it no problems

Stompbox

chump wrote:

Is there not a gaurenteed cooling off period in Ireland where items can be returned no questions asked provided they're in just-purchased condition.

Under the Consumer Credit Act, 1995, a consumer has the right within 10 days to reconsider a credit agreement and within those ten days refuse in writing the agreement on offer without obligation. If the waiver is not availed of then the agreement comes into effect. However if the consumer chooses the consumer may waive the entitlement to the 10 day cooling off period and the agreement comes into effect immediately.
http://www.odca.ie/cfmdocs/c_query/cool.cfm

Yes, but that is when you purchase an item on credit or through Hire Purchase.The OP did not buy the PSP on credit.

Mimikyu

This post has been deleted.

Hobbes

spritey wrote:

This must mean they are of a merchantable quality (dead pixels are an accepted point in these sorts of screens and aren't classed as faults)...

Not entirely true. If they are Class II type screens they have a limit of dead pixels before they would be classed as faulty. The amount he has mentioned does indeed fit this limit ( http://graphics.tomshardware.com/display/20030319/index.html ).

Class I screens must have 0 dead pixels.

Even so he is entitled to return the goods if they are not up to expected standards.

spritey

Aye, and I went on to say that - "unless you have more than Sony have said is classed as faulty. (I don't know, owning a JAP PSP)".

Nice to know the specifics of it all though, cheers.

damiennolan

*****UPDATE*****

i went to the store on sunday and started to cause a bit of turmoil.
the store still stood by their decision, showing me sony documents that stated they (sony) wish to handle all dead pixel cases.

i left with little or no resolution as the store could not make contact with sony (sony dont do sundays apparently) but they promised to sort it monday.

just got a call from the store. they reckon sony is sending over a new psp to the store on wednesday. hopefully this is the end of the shambles of a situation but ill post back soon!!

keep watching

damiennolan

got a brand new sealed psp direct from sony with firmware 1.52 (!)
only one dead pixel.

problem resolved

tbh

Nice one - tho it's a shame you had to go through all that hassle to get what you paid for. To quote John Cleese "If you want anything done in this country you've got to complain till you're blue in the mouth":D

Running Bing

So basically what the shop meant by "sony want to deal with it themselves" was they couldnt be arsed to ring sony themselves to get it sorted unless you cause a big enough fuss. As well as being illegal thats downright cheeky. I would never shop there again if I was you.

swingking

damiennolan wrote:

hi
i purchased a psp (one of the last in the city it seems as well) from a large store in dublin city last weekend. when i got home i found that there were approx 20 small white dots across the display like stardust.

i went straight back with it and i was told by the shops manager that the problem is dead pixels and they dont offer refunds or exchanges - sony want to deal with all cases of dead pixels themselves.

they gave a number to ring - the psp uk careline number (dialling the irish careline just puts you through to the english one).
i rang this careline and they told me that as im in ireland that cant arrange an exchange it has to be escalated to sony ireland.

no word from sony ireland so i logged another call with the uk psp hotline a few days ago. i was told the same. escalate to sony ireland etc.
still no word.

basically i need to know has anybody had similar experiences with their psp and how do i proceed or how was it resolved
thanks

As a matter of interest, what was the store that sold you the psp. I am only mentioning this as us other people don't get stung by the same crowd when we buy psp consoles. If you can't say then don't worry

Mac daddy

damiennolan wrote:

got a brand new sealed psp direct from sony with firmware 1.52 (!)

yep most of the EU psp have 1.52 on them, no problem for the downgrader though

Good to hear you got a new one out of them

TheDoc

I work in a large gaming store in dublin, on henry street =P

We were told that any psp with dead pixels was to be sent directly to sony, that we wouldnt be issuing refunds or exchanges. Sony will address and refund/exchange it themselves.

And kicking up a fuss will do nothing, except have yourself thrown out and abrred like a recent customer who tried to con us that he pre booked an xbox 360.

Cabelo

I'm told that's downright nasty and quite the illegality. Being delt with by Sony has nowt to do with the customers. Ideally no customer need ever liaise with a manufacturer. That's the retailer's deal. If something goes wrong on our end, we go to you, you sort us out with a new one and then the manufacturer sorts you out with a replacement for the borked one.

Scottish

3 dead pixels have recently shown up on mine, and its about 2 months old. You can only see them against a black screen though.

Is this a problem that keeps developing until you have about 20 of the little buggers? Should I take it back to the store?

damiennolan

just a quick update on this thread as i started it originally.

about two weeks after my machine was replaced by the store i got a call from sony ireland.
they advised me that yes, they do have a set of guidlelines for a store to follow regarding dead pixels ie if there are a few (3 or so) dispersed across the screen this is considered to be normal and does not warrant an exchange.
however if these 3 dead pixels were located close together in the centre of the display and affect "viewing pleasure" sony would consider this as a just cause and have no issue with the store replacing it.

sony also advised me that my receipt is essentially a contract between myself and the store and my customer satisfaction was the main priority, basically sony would not mind any exchanges made by the store in return for a satisfied customer!

Cabelo

That's whut I said... damien, you're a ledge.

chump

[DM]-TheDOC- wrote:

I work in a large gaming store in dublin, on henry street =P

We were told that any psp with dead pixels was to be sent directly to sony, that we wouldnt be issuing refunds or exchanges. Sony will address and refund/exchange it themselves.

And kicking up a fuss will do nothing, except have yourself thrown out and abrred like a recent customer who tried to con us that he pre booked an xbox 360.

So moral of the story is return item, don't mention dead pixels, and say you're returning it under the statuary cooling off period?

FX Meister

chump wrote:

Is there not a gaurenteed cooling off period in Ireland where items can be returned no questions asked provided they're in just-purchased condition.

Under the Consumer Credit Act, 1995, a consumer has the right within 10 days to reconsider a credit agreement and within those ten days refuse in writing the agreement on offer without obligation. If the waiver is not availed of then the agreement comes into effect. However if the consumer chooses the consumer may waive the entitlement to the 10 day cooling off period and the agreement comes into effect immediately.
http://www.odca.ie/cfmdocs/c_query/cool.cfm

Nothing to do with the purchase of an item. This only applies to the borrowing of money e.g. a loan or H.P. If you buy a product on credit you cannot return the product after ten days, you can only refuse to take the credit offered, you must still pay for the item.

Get your facts right Chump

TheDoc

Anytime a console is brought back to our store siad to be faulty we bring it upstairs and run a series of tests.

the dead pixel problem is not a exchange term, as we were told. Its not me i jsut work the floor its a head management thing.

I bought my own one there myself yesterday, and hope this pixel problem aint going to be a problem for me and wreck me games etc. But what did you all expect, every new machine that comes out has ****ups on first release, you should know that by now.

Cabelo

This is the third release...

My JAP Psp is smaller and v. noticably lighter than the euro ones. Whassup widdayt?

TheDoc

This is Irelands first release, well a while ago when they came out.

Like ill put money on it there is widespread problems with the 360, besides its insane price.

Retr0gamer

I had a few dead pixels when I bought one in America. Brought it back to the shop and they had no problem exchanging it. They even let me look at the other PSPs they had so I could pick one that was of a satisfactory standard. It really shows the gulf in customer service between both sides of the atlantic. It's a disgrace what Sony Europe expect us to put up with.

CuLT

[DM]-TheDOC- wrote:

I work in a large gaming store in dublin, on henry street =P

We were told that any psp with dead pixels was to be sent directly to sony, that we wouldnt be issuing refunds or exchanges. Sony will address and refund/exchange it themselves.

And kicking up a fuss will do nothing, except have yourself thrown out and abrred like a recent customer who tried to con us that he pre booked an xbox 360.

Well, I know where not to shop now :P

chump

FX Meister wrote:

Nothing to do with the purchase of an item. This only applies to the borrowing of money e.g. a loan or H.P. If you buy a product on credit you cannot return the product after ten days, you can only refuse to take the credit offered, you must still pay for the item.

Get your facts right Chump

Sorry pal, looks like I got confused with this:

"Consumers are entitled to a cooling-off period of 7 days, which begins on the day that they receive the product. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded or the day written confirmation of the contract was received. During the cooling-off period, the consumer can cancel distance contracts without giving a reason and without incurring charges or penalties other than possible charges incurred in returning the goods. If a supplier fails to provide written confirmation, the cooling off period is extended to three months from the date the goods were received or the contract for the provision of services was completed."

http://oasis.gov.ie/consumer_affairs/consumer_rights_and_protection/distance_selling.html

Which is only actually relevant for shopping online and what not...
I was taking my inspiration from the likes of the komplett.ie policy
I hope I haven't offended anyone particularly you FX Meister.

(I still don't understand what you mean by If you buy a product on credit you cannot return the product after ten days, you can only refuse to take the credit offered, you must still pay for the item. though, call me slow)

mrmrbungle

buy EVERYTHING in argos, they replace EVERYTHING thats faulty. no questions asked. argos rocks!!

Zapp Brannigan

Kinda OT but didnt wanna start a new thread:

Anyone know what HMV's policy on returns for dead pixels is? COs I'm planning on getting a Giga pack for Christmas and they have the best deal.

TheDoc

Everyone is just missing the simple fact. When a new wave of machines come out, a new batch of machines alwyas has faults, xbox explosion incidents ps2 dodgy cables psp dead pixlesand xbox has something dodgy too.

If everyone who had these problems came back looking for replacements A) manafactureres lose alot of money b) alot of machines go to waste.

When a new wave of machine arrives stores are given driectives by the manafacturing company, in this case sony.

Clearly stating that yes they are aware of the dead pixel problem, but it was pointed out after mass production took place. But the problem should be non noticable. If the problem is noticable and causes a drop in gaming quality refer the customer to Sony.

Every customer that come sinto our store with a problem with hardware. We personally take it upstairs and test it. If we are satisfied that the machine is working, we do not offer any cash refund, but as customer satisfaction we will provide store credit. If a machine is faulty we arrange for a replacement or a refund.

You only have a 7 day contract with us, through your recieipt. After that 7 days you have your 1 year warranty, not upheld by us but the manafacturer.
So if you have a dodgy psp and bought within seven days come to the store and you might receive credit or a replacement, after 7 days we legally dont have to help you with anything. But out of customer care we contact sony for you.

Just a little inside on my stores policy. And to save yourself some embarrasement. Going into a store ravaging and ranting doesnt change the store policy makes you look like a fool and gives people like me a really hard time. Believe it or not we are not out there to screw you, but there to get what ya want like, its our job. But id strongly ask that you dont go having a amd rave in stores because you want a refund or something. Store policy wont change because your crying about it.

TheDoc

I'm jsut very annoyed at the suggestions of shouting and ranting in a store. Id say nearly 2/5 people who return with faulty hardware have done it themselves aka dropped it,mis treated, couldnt install properly or have run over there 7 day return.

so its in your best interest to be nice and polite.
For example a man came in recently to me screaming and having a tantrum over a psp, i was losing patience, took the item out back opened the box and say it had been dropped numerous times, scratches everywhere. I simply wlaked abck out and said " sorry you dropped it your warranty doesnt cover damages like that sorry but good day"

We are not legally obliged to help this customer.

A lady camme in recently with a dodgy ps2. She was utmost polite and kind and didnt raise a single voice note. We took her ps2 upstairs and saw it was woking fine, it wasnt a dodgy machine, but she insisted it was. We simply gave her store credit and she was delighted and bought games there and then since she got another ps2 somewhere else to cover the faulty one.

Legally we could have turned her away but because she was polite and didnt cause a fuss we more then kindly helped.

So be polite it gets you fruther, hate ranting customers and so does everyone else.

monument

"store policy" out ranks the law, good one.

Retailers' responses

If you are returning a faulty product, do not automatically assume you will have to do battle to obtain your rights. In most cases, retailers are happy to refund or exchange faulty goods. But it is impossible to predict how all retailers will react. Here are some possible responses and advice on how you should deal with them:

- It's not our fault. Write to the manufacturer

This response is very common, but it is wrong. Your contract is with the retailer, not the manufacturer. Remind the retailer that he is legally responsible for rectifying your problem under the Sale of Goods and Supply of Services Act 1980. If he wants to contact the manufacturer later, that is his prerogative but it has nothing to do with you.

- We'll exchange the product

If you are happy with a replacement product, take it. If not, remember you are not legally obliged to accept an exchange.

- We'll give you a credit note

A credit note is a voucher for the same amount you paid for the product, which can be spent in the store or in others in the same chain. If goods are defective, you do not have to accept a credit note - you are entitled to a refund. If you do accept a credit note, check if there is a time limit on using it.

- We'll repair it free of charge

If goods are not of merchantable quality, you do not have to accept a repair. You can insist on a refund or a replacement.

- Get it fixed under the manufacturer's guarantee

You do not have to accept this advice. Remind the retailer that your contract is with him, not the manufacturer. A guarantee is an added protection. It gives you the choice of having the goods fixed by the manufacturer under the guarantee or taking up the dispute with the retailer. A guarantee does not replace your legal rights in any way.

In some cases, using your guarantee may be the best option for convenience. For example, if you buy a hi-fi system and one switch is faulty, it might be easier to get the manufacturer to repair the switch under the guarantee, rather than expect the retailer to give you all your money back. If you decide to have the product repaired under the manufacturer's guarantee, ask the shop to lend you a replacement while yours is being repaired. The shop does not have to agree, but it may do it out of goodwill. Also, tell the shop (in writing) that you have decided to use the manufacturer's guarantee, but you reserve your statutory rights to a refund from the shop if the problem is not settled satisfactorily by the manufacturer.

- We can't give refunds or exchanges without a receipt

The main purpose of a receipt is to prove you bought goods from a particular store, so it is reasonable for a retailer to check that he sold you the goods before he rectifies your complaint.

If you do not have a receipt, you may have another proof of purchase such as a cheque stub or credit card voucher. A particular trader's name may be on the product, or an assistant may remember you. If you cannot find any proof of purchase, your case is considerably wakened.

The best advice is to keep as many receipts as possible, especially for expensive goods. Write the name of the shop and the item purchased on the receipt. Also, if a store replaces goods for you, remember to ask for the receipt back with the new goods.

- We don't give refunds

Stores cannot simply say they do not give refunds. Under the Sale of Goods Act, you are entitled to a refund, a replacement or a repair if a product is not of merchantable quality, fit for its purpose or as described. A retailer cannot take away those rights.

- It's your fault. The product wasn't made for that purpose

Goods should be fit for their normal purpose, so don't be fobbed off with the excuse that you have not used the product properly. If the product you purchase does not do the job it is normally used to do, it is not fit for its purpose.

- We don't give refunds or exchanges on sale goods

Do not accept this excuse. If goods are defective, your rights are the same under the Sale of Goods Act whether you paid the full price or a sale price. This is the case as long as you did not know about any defects at the time of purchase. However, if the goods are sold as seconds or shop-soiled, you cannot expect the same standard as in new perfect goods.

http://www.consumerassociation.ie/rights_retailers.html

Zapp Brannigan

Slurms wrote:

Anyone know what HMV's policy on returns for dead pixels is? Cos I'm planning on getting a Giga pack for Christmas and they have the best deal.

Can anyone help me on this?

4Xcut

I'm not sure about HMV's but apparently xtra-vision have a very lenient policy. Afaik they'll return with 3 or more. Better than the industry accepted standard of 6:eek:

swingking

[DM]-TheDOC- wrote:

I'm jsut very annoyed at the suggestions of shouting and ranting in a store. Id say nearly 2/5 people who return with faulty hardware have done it themselves aka dropped it,mis treated, couldnt install properly or have run over there 7 day return.

so its in your best interest to be nice and polite.
For example a man came in recently to me screaming and having a tantrum over a psp, i was losing patience, took the item out back opened the box and say it had been dropped numerous times, scratches everywhere. I simply wlaked abck out and said " sorry you dropped it your warranty doesnt cover damages like that sorry but good day"

We are not legally obliged to help this customer.

A lady camme in recently with a dodgy ps2. She was utmost polite and kind and didnt raise a single voice note. We took her ps2 upstairs and saw it was woking fine, it wasnt a dodgy machine, but she insisted it was. We simply gave her store credit and she was delighted and bought games there and then since she got another ps2 somewhere else to cover the faulty one.

Legally we could have turned her away but because she was polite and didnt cause a fuss we more then kindly helped.

So be polite it gets you fruther, hate ranting customers and so does everyone else.

So let me get this straight, you take away the device upstairs or whereever and then you come back to the customer saying it was scratched or broken whenever you feel like it. I think that you should inspect the device in front of the customer and I think your attitude is disgraceful. You decide who to give the refund to, based on their attitude.

I study law and you are bound under the sale of goods and services act 1980 which states that goods must be 1. Of merchantable quality, 2. Fit for their purpose and 3. As described. I suggest you learn the customers rights before getting involved with disputes.

4Xcut

if it was evident that the customer had dropped it numerous times then they are not entitled to a refund.

TheDoc

Perhaps you study law but arnt to up on reading ?

did i say we choose on attitude?

Both the examples i displayed we did not have to supply a refund by law.

If someone has clearly dropped a psp we do not have to supply any refund or compensation by law. But because we value customer satisfaction we do......but if some asshole comes up mouthing off calling me a tubby ****er i tell him where to shove his psp simple.

You can all crap out your little facts and your "i study law", then perhaps it shows all cause you are all wrong, and I'm sorry i have no time for people of law after recent escapades in court and the solicitro scam on old people.

And yes we take the device upstairs because thats where our tv is, we cant have tvs around the floor for testing, and there is no law stating we should do it infront of the customer.

and where did you gather "then you come back to the customer saying it was scratched or broken whenever you feel like it." you can easily tell if a product is mismanaged and if it is we are not obliged by anyone to do anything. But if you think your some hotshot with an attitude thinking acting up is going to get you a refund, you can walk straight out cause you wil lget no help from us.

As for momument, store policy is written and compiled under the law. PC games are not exchanged for, because once opened and the cd key activiated they are useless to others. Store policy is displayed clearly in store and you buy pc games knowing your specifications and that we do not offer refunds. 8/10 pc related problems we receive is from customers pcs been at fault. We do of course offer a replacement product but do not refund cash.

So before you come to me acting the hotshot with your facts, read whats written. You both clearly are not wagering anything in your favour and both pretty much wrong.

TheDoc

and say it had been dropped numerous times, scratches everywhere.

if thats the part your talking about, when i opened the box it had scratches and chips coming out of it, clearly broken, i didnt say to myself " going to say it has scratches" there was visible scratches and when questioned bout it he got all sketchy and dumb bout it.

TheDoc

As for momument alot of your little facts there refer to items must be of merchantable quality and "you do not have to" for example

- We'll exchange the product

If you are happy with a replacement product, take it. If not, remember you are not legally obliged to accept an exchange.

you can accept nothing =D Many stores do not offer cash refunds for pc games for reason above, we can offer an exchange of credit.

And to be honest even think of yourself times youve dropped things totally by accident. We are not like bastards or anything **** last hting we want is some guy coming in a few days ebfore christmas telling us his xbox 360 aint working and we have to tell him sorry we havent got a replacement product, and ruin the guys christmas for his son. We help people as much as we can. But if its your fault what more can we do tbh.

Dropping psps we cant be held responable for,

And this debate came abck from the original dumb ass who posted " go in and make a fuss"

How about the law that " management have right to refuse admission"

smokingman

Being a DS owner, I have to ask - "What's a dead pixel?"




...and before you fanboys jump down my witty throat, I got a PSP but sold it after a few weeks, just ended up as a paperweight due to crap games or games I appreciate more on a big screen.

4Xcut

A dead pixel is a defective pixel that remains unlit on an LCD screen, monitor, Camera Charge-coupled device or CMOS sensor.