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Dell Laptop warranties

digiman · 2005-10-20 13:27:02

I have a problem with my Dell Inspiron 8600 laptop, everytime I have it switched on and close the screen, but when I lift it again the screen will not come back on. To fix it I used to just press the power of button so it will Hibernate and then power it back up again and it would be ok. This was very annoying at the start…

20-10-2005 1:27pm

#1

digiman

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I have a problem with my Dell Inspiron 8600 laptop, everytime I have it switched on and close the screen, but when I lift it again the screen will not come back on. To fix it I used to just press the power of button so it will Hibernate and then power it back up again and it would be ok. This was very annoying at the start but I have got used to it now so don't close it anymore. Another similar problem that has happened me about 20 times since I bought it 1.5 years ago, was when I closed the screen it would not come on again, I would actually have to hold the power button down for about 10 seconds until it powers of.
I would imagine the problem this time is that the button that gets switched when you close the screen is mechanically broken and will not release the screen again when it is opened.
So my main question is, I am thinking of ringing Dell and getting them to fix this problem but was wondering how they will look at it, will they say it is my fault and refuse to fix it under their warranty (i have a 3 year NBD with accidental cover also). I don't want to ring up and fall into their trap of saying that it is not their problem. What do you think is the best way to approach it to them so that they will fix it or replace the laptop?

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