What IBB thinks of this board

mlink73

I was on to the so called "technical support" again about my problem with literally no connnection at all since 10 days. Since I reported that case last Tuesday I was basically on to IBB everyday but there was neither any improvement nor at least a clear statement from IBB.

So I told that guy today that it seems I'm not the only one experience massive problems with their network and their non existing customer service since a lot of people report simiular cases every day on boards.ie.

Guess what this guys answer was: Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers.

Isn't that great? They do not even ignore those issues, they even blame those people to be liars.

arcane99

I sent them a bolloxing email last night about a 26kbps connection and told them about the deleted support emails which are on view in this site. I am now going to post or fax any complaints to them from now on. At least you know that they will get them, even if they dont pay any attention.

aubhall

mlink73 wrote:

I was on to the so called "technical support" again about my problem with literally no connnection at all since 10 days. Since I reported that case last Tuesday I was basically on to IBB everyday but there was neither any improvement nor at least a clear statement from IBB.

So I told that guy today that it seems I'm not the only one experience massive problems with their network and their non existing customer service since a lot of people report simiular cases every day on boards.ie.

Guess what this guys answer was: Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers.

Isn't that great? They do not even ignore those issues, they even blame those people to be liars.

Funny, 1st of all thats unprofessional as most co.'s i have worked (or on behalf off) for usually warn you not to voice any opinion unless you state its only your viewpoint. However saying that its also not good to voice an opinion when you might annoy the customer.

As for the "most of the people complaining about us are not even customers", some WERE customers not all are current but its not hard to tell that.

my 2 cents

I am surprised there has being no reaction from IBB re:- deleted e-mails, very bad for buisness.

LegacyUser

Yes, I would well believe that. The day I rang them at 9 am one day .. no internet access and was without internet access ALL Day. I rang them again at @ 2pm and asked why my original call was not escalated. "There were not enough complaints". I was seriously pissed off.

I mentioned boards.ie to the tech rep saying .. do you realise how imcompetent your company is as regards supporting customers.

"Oh, sure every ISP gets the same on that website".

IBB .. I reckon they will fold up over the next few years, now that they have competition.

I had 2 techs out at my house the other day and I mentioned to them about the fact that there is NO way they are monitoring contention ratio. A residential connection should NOT be bombed out at 10am .. when everyone is at work!! Being a tech myself, I asked them many questions .. and the pair of them just looked back at me .. as much as saying "you are right".

BrookieD

IBB do look at these boards on a regular basis.

mikeruurds

They WON'T fold... they are a wholly owned subsidiary of a very stable corporation that manages two toll bridges... i.e. they're rolling in it.

LegacyUser

It doesn't matter who they are backed by. If their customers are unhappy with the service then they will move to a competitor. If a company gets a bad name it sticks for a long time.

todd10k

moved to metro today, aint turning back.

Sparky

3 words people
IBB DONT CARE.

i seen a new install in rathgar today, so we all know what they are going to think of the service soon, and the installers didnt really install it well.

Nevyn

Well when Ibb first rolled out we heard about it here, they got a lot of customer and exposure via boards.ie.
And at first when things went screwy we got real answers and help and support
here.
Even had one of our issues sorted out via pming rather then the phone.

Then things changed and they got bigger over loaded thier network and
dropped off here completely.

They know full well what account number is assocated with the IP myself
and SpookyDonkey are on.
The issues we have had are farcial but that does no make them less real.

I would not be surprised at this stage if our connection never gets fixed,
it could be that it can never be the stable connection that is stated in
the contract we signed and at this stage and the ammount of emails, pms
and phone calls they are hoping we will bugger offself where and stop
pointing out when they are letting down thier side of the contract.

They could well be telling thier frount line customer service people that,
but I am sure they know who is connecting to boards.ie vis one of thier IPs.

bk

bubby wrote:

"Oh, sure every ISP gets the same on that website".

If they believe that then then are deluded.

You rarely ever hear complaints about NTL, Digiweb, Clearwire, Netsource or UTV.

People often complain about BT's billing department, but not there service.

People sometimes complain about Eircom being a monopoly, prices, etc but rarely complain about their service.

The major problem with IBB seems to be that many users are getting sub dialup speeds or no service at all, no other company has these sort of problems and the problem seems to be compounded by customers not being able to get any help or even response from IBB customer service.

Every company gets complaints from time to time, however what is important is:

1) The severity and number of complaints.
2) How the company responds to the complaints.

For both points IBB gets a failing grade.

BrookieD

in fairness to the lads they are swamped from the time they arrive to the time they leave, They answer every call they can and solve what they can. certian people scalls are not answerd but there is little that can be done at the moment.

LegacyUser

Thaed,

I'm sure they do! In the real world they would have to have a way of tracking what is going on on their network. Just like a proxy I say, but they don't give a toss. I'd say the turnover is pretty high in their customer wize at the moment. It has to be.

I was working for one of the first companies in Sandyford to get IBB. At that point it was VERY fast. I fought for months to get my employer to get a decent connection as I was fed up developing in VI over a 56k modem shared with about 4 web surfers. IBB in those days was nothing short of excellent.
It was same quality a year ago when they installed it at my house.

It is only in the last 2 months (since I got the .. we have upgraded you to 2MB letter) it has all gone pear shaped.

The tech let slip the other day that this upgrade may have been from 1MB to 2MB .. but with higher contention. I told him to put me back on 1MB. There was nothing in the letter about contention being higher!

But then .. we all know .. they can't monitor contention so thats a farce!

LegacyUser

BrookieD wrote:

in fairness to the lads they are swamped from the time they arrive to the time they leave, They answer every call they can and solve what they can. certian people scalls are not answerd but there is little that can be done at the moment.

I don't doubt that .. but thats an issue for them to take up with their employer .. not to give as an excuse to a customer when a call isn't escalated on time.

Mutant_Fruit

BrookieD wrote:

in fairness to the lads they are swamped from the time they arrive to the time they leave, They answer every call they can and solve what they can. certian people scalls are not answerd but there is little that can be done at the moment.

Of course, you have to ask WHY are they swamped? Could it be because of their horrible internal network, massive packetloss and insanely spikey pings? If so, would't fixing their network not only give people a much better connection but also stop them being "swamped" with calls complaining about the exact problems their not fixing?

BrookieD

i know that more people have been and continue to be employed on the support desk. it will get better in time but there will be no quick turn around to these basic problems.

BTW i do not work for IBB, I used to

Maskhadov

IBB are one of the worst BB providers in Ireland. BEWARE PEOPLE !!

PlasmaFish

Knock!, Knock! IBB say hello!

Hal1

todd10k wrote:

moved to metro today, aint turning back.

Nice, is the service as good as it looks on their webby?

I had a look at the metro packages and I like the 3mb/512 only thing that bothers me is the 40:1 contention. Very tempted to give them a call regardless, anythings better than ibb atm even dialup...(wonder where I left that modem).

Macker1

BrookieD wrote:

i know that more people have been and continue to be employed on the support desk. it will get better in time but there will be no quick turn around to these basic problems.

BTW i do not work for IBB, I used to

:mad:

U left before sorting out my 2 month refund for ****e service. To top it off although I cancelled my account and the equipment was took away I still received a monthly invoice for September. The bastards had better not debit my account...

Just because you left IBB does not absolve you of the crimes they have committed. IBB are guilty of fraud, deception & false advertising.

BrookieD

Macker1,
I had no option but to leave I was away for over week on personal leave and left on the same, in relation to your refund i did all i could and forwarded all information on to people that can put this in place. I will however make a call tomorrow from my home to IBB to help this along. There is nothing else i can do. but you are wrong on one point leaving IBB dose indeed clear me as I never made your connection bad, i did all i could to help get it fixed and tried very hard when you asked for a refund. I have nothing to be guilty about. PM if you want to discuss further.

rymus

Macker1 wrote:

Just because you left IBB does not absolve you of the crimes they have committed.

That could well be the most moronic comment I've ever read on boards. Congratulations on that one...

Laguna

Macker1 wrote:

Just because you left IBB does not absolve you of the crimes they have committed.

Is this for real?, you're blaming a former employee for the general incompetence of an entire company?, I can't even begin to explain how you're wrong to say that.

LegacyUser

Macker1 wrote:

:mad:

U left before sorting out my 2 month refund for ****e service.

LOL .. and now to pay penance he is being chansed by you on boards.
He doesn't work there anymore .. leave him/her alone! Ha ha!!

Macker1

rymus wrote:

That could well be the most moronic comment I've ever read on boards. Congratulations on that one...

I got shafted for 3 months by IBB and was lucky to escape to a more reliable ISP.

I feel no guilt in complaining strongly and if more people did so IBB might realise that they need to change they ways. I have nothing personal against brookieD. as he is no longer an employee of IBB. That said however I felt badly let down at the time and brookieD was the person dealing with my emails.

The bottom line is that I'm owed 2 months refund for nigh on 2 months and have been sent an invoice for Sept a month after my account was cancelled.

If you ever had dealings with IBB you would know the frustration they cause. :cool:

Macker1

Laguna wrote:

Is this for real?, you're blaming a former employee for the general incompetence of an entire company?, I can't even begin to explain how you're wrong to say that.

At least brookieD copped on and left IBB. I'm sure he had his reasons, but I'm certain that working for such a poor company and lack of support from senior management in dealing with the deluge of customer issues were factors in his decision.

rymus

fair enough you got screwed by IBB as many did. However, if you got food poisoning from McDonalds, would you blame the company or the guy that served you the burger?

It's something at least that you can say it's nothing personal against Brookie. Heres hoping you get your money back but going by the practices of other Irish ISP's, you more than likely won't.

Macker1

rymus wrote:

fair enough you got screwed by IBB as many did. However, if you got food poisoning from McDonalds, would you blame the company or the guy that served you the burger?

It's something at least that you can say it's nothing personal against Brookie. Heres hoping you get your money back but going by the practices of other Irish ISP's, you more than likely won't.

The amount of money involved is quite small but its the principal of being promised a refund that drives me on. To take your McDonalds analogy further if I got ****e food served I would definately get compensation. I have PM'd BrookieD acknowledging his offer to make a call to IBB. Whatever about getting the refund I certainly don't wnat any further monies taken for a cancelled account. :rolleyes:

n0tsane

I was on to the so called "technical support" again about my problem with literally no connnection at all since 10 days. Since I reported that case last Tuesday I was basically on to IBB everyday but there was neither any improvement nor at least a clear statement from IBB.

So I told that guy today that it seems I'm not the only one experience massive problems with their network and their non existing customer service since a lot of people report simiular cases every day on boards.ie.

Guess what this guys answer was: Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers.

Isn't that great? They do not even ignore those issues, they even blame those people to be liars.
________________________________________
Last edited by mlink73 : Today at 13:55.

I have worked for several contact centers around the world.
Customer service centers out side of Ireland are a joke. Agents that do not speak English, have no tech ability and have call targets to meet.
Since I have been back in Ireland I have worked for a couple over here. You say that you where ringing then everyday for an update on your fault!!!.How about you given then a chance to even look at your fault. Most of the attitude you are receiving is probably a result of then sick of listening to you and you not giving then a chance to fix the problem in the first place.
In regard to the “Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers” comment I have looked through boards and have found that indeed you do complain about all the other providers and that your good favor is given to new isp’s that have not done anything to you YET!!
But God help then if they do.
From looking at other post just on Irish Broadband there is a select group that have had a bad experience with then.
You never hear about the good they may have done. Why because irish people only say something when it goes wrong.
How many of you at the start of a problem got good service.
I know some of the people who work for isp’s in Dublin and when they fix a problem they do not even get a thank you.
Very contact center has problems. But to be honest from talking to the tech support and customer service in several call center for isp’s the one I am most impressed with is Irish broadband, there tech knowledge ,general help are above all others.
When I finally get a broadband connection I will be getting it from Irish broadband.

And the fact that brookied is willing to ring from home after he had left Irish Bb just shows the level of service those people are trying to achieve.
Fair play BrookieD You are one of the good guys.

rymus

Macker1 wrote:

Whatever about getting the refund I certainly don't wnat any further monies taken for a cancelled account. :rolleyes:

Get onto your bank and cancel the direct debit then...

Macker1

n0tsane wrote:

I have worked for several contact centers around the world.
Customer service centers out side of Ireland are a joke. Agents that do not speak English, have no tech ability and have call targets to meet.
Since I have been back in Ireland I have worked for a couple over here. You say that you where ringing then everyday for an update on your fault!!!.How about you given then a chance to even look at your fault. Most of the attitude you are receiving is probably a result of then sick of listening to you and you not giving then a chance to fix the problem in the first place.
In regard to the “Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers” comment I have looked through boards and have found that indeed you do complain about all the other providers and that your good favor is given to new isp’s that have not done anything to you YET!!
But God help then if they do.
From looking at other post just on Irish Broadband there is a select group that have had a bad experience with then.
You never hear about the good they may have done. Why because irish people only say something when it goes wrong.
How many of you at the start of a problem got good service.
I know some of the people who work for isp’s in Dublin and when they fix a problem they do not even get a thank you.
Very contact center has problems. But to be honest from talking to the tech support and customer service in several call center for isp’s the one I am most impressed with is Irish broadband, there tech knowledge ,general help are above all others.
When I finally get a broadband connection I will be getting it from Irish broadband.

And the fact that brookied is willing to ring from home after he had left Irish Bb just shows the level of service those people are trying to achieve.
Fair play BrookieD You are one of the good guys.

Your a brave man to even consider getting IBB. There are more than enough complaints about IBB to worry anyone. Incidents of poor support are not isolated and I firmly believe that if they were doing a good job that they would get their deserved praise. The bottom line is that they are a joke of a company that do not have their customers best interests at heart. If they did improvements would have been made by now. BrookieD certainly appears to be one of the few good ones but he no longer works there so what does that tell you.

In the current climate of the RIP-Off republic it is more imperative than ever before that unhappy customers do not take any crap from any company. If you pay the monies you deserve the service. :mad:

Blaster99

n0tsane wrote:

You say that you where ringing then everyday for an update on your fault!!!.How about you given then a chance to even look at your fault.

I appreciate that you don't have a clue what IBB's service levels are like or what it's like to deal with their customer "service" department (thank you for contributing with authority all the same), but without fail they promise to get back within 24 hours. And without fail, they never get back at all.

Apart from not being able to run a network which is quite complicated in the scheme of toll roads, how hard is it to track a customer problem to ensure that it gets resolved?

Macker1

rymus wrote:

Get onto your bank and cancel the direct debit then...

Paid by Visa ( had my own reasons )

Have already talked to them and if any monies are taken after the account cancellation they will retrieve the money. I just don't want the hassle. Any normal company would have a standard operating proceedure that would ensure that once a customer cancels their account that the debits would cease. Yet another gap in the IBB process. I know that someone recently posted a thread on the forum highlighting a case of money being illegally taken from his account by yes you've guessed IBB.

sisyphus

Hehe, I have to agree with you to a certain extent n0tsane. It does seem that some people on here do voice their opinions quite a lot and on a regular basis on the same repeated issue! We get it, you've had bad service with IBB and are pissed off! Boo hoo!!
Move on. Why do you feel it necessary to keep returning and repeating yourself over an over again about how crap the company is. If you've cancelled your service, then as I say, move on and stop complaining. In fairness, on a similar analogy, if I get a dodgy pint in some bar one night, I don't keep repeating myself again, and again, and again, and again to my friends about how crappy that one pint was, and how I'll never drink in the same bar again. I mean, if I did I reckon I'd be labelled as a repetitive and boring git quite soon!
On the other hand, this is a public forum, so I guess if people want to moan and whine, then why not............! (Just seems to be kinda funny when it's the same old faces that do it all the time!)

Lemming

For the record, I've had IBB for over two years and had few problems at all with their service or customer support. My only gripe was their opening hours (until that was extended).

To be honest, boards is notorious for this. Every new ISP is the darling of boards.ie until someone has a problem. Look at UTV-Internet for another prime example of this behaviour. By all means, show fault where fault exists. But likewise my testimony (and others like me) contrasts with that. They must be getting something right somewhere .....

syklops

There are more than enough complaints about IBB to worry anyone.

[unquote]

I believe Thaedydal tried collating and collecting all the actual complaints to bring to IBB, ComReg, etc, hopefully to get something done, however he only got 9 emails. Looking at IBB's customer base, that means less than .01% of customers have an actual complaint.

Irish people love complaining. Un fortunately, it seems, making complaints is something we are not good at.

Oh yeah, and the people that say that BT and Eircoms service is not as bad as IBB's are completely in the dark.

How many people on here actually have Irish Broadband, anyway?

optiplexgx270

After 2 weeks now I got an email .... shock well till i read it:

Dear ---,
          We did some data gathering over last weekend and during this
week. We have found a number of customers that are having problems with
retransmits and low SNR. These customers are effecting other customers
on the same sector. We have identified these customers and are currently
working on moving them to a different site. This should improve the
performance of your connection and resolve this issue.

Kind regards
2nd line support

Irish broadband

Once i translated this it sounded like bugger off and live with your 8% packet loss and slow connection til we accidently fix it. And going by the fact im loosing packets and have a slow connection i thought i am one of the ones needs moving but i have a SNR of 19/20 is that ok? Anyways ill call AGAIN tomorrow i guess

Dara Robinson

optiplexgx270 wrote:

And going by the fact im loosing packets and have a slow connection i thought i am one of the ones needs moving but i have a SNR of 19/20 is that ok?

How would I check what my connection is like? I also have IBB but so far have experianced no real problems

optiplexgx270

try

www.irishisptest.com

and on the command line

ping -n 100 www.google.com

and

ping -n 100 your gateway mine is (83.141.80.65)

Dara Robinson

here is my results, dont look too bad to me.

bk

n0tsane wrote:

You say that you where ringing then everyday for an update on your fault!!!.How about you given then a chance to even look at your fault.

In most ISPs CS don't look at the fault, they just log it and level 2 or 3 engineeers actualy fix the problem. I can understand people calling back everyday, if my electricity or telephone service was down for days on end wouldn't you get mad and call every day to check the progress.

n0tsane wrote:

Most of the attitude you are receiving is probably a result of then sick of listening to you and you not giving then a chance to fix the problem in the first place.

Well then the CS should quit, because that is his/her job.

n0tsane wrote:

In regard to the “Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers” comment I have looked through boards and have found that indeed you do complain about all the other providers and that your good favor is given to new isp’s that have not done anything to you YET!!

But God help then if they do.
From looking at other post just on Irish Broadband there is a select group that have had a bad experience with then.

Wow this is your first post here on boards and you seriously think you know what is going on?

As a person who visits this forum everyday for nearly the last 3 years, I can tell you that the complaints aren't coimng from just a few users. There have literally been hundreds of different users complaining about IBB on this forum over the last few months.

The complaints against IBB have been disproportionally higher then any other ISP. I've seen about 20 times as many complaints against IBB, then any other ISP, when you consider that IBB have less then 5% of the BB market, that is pretty shocking, it would indicate that the IBB network is melting down.

Also the types of complaints against IBB have been much more serious then any other ISP. IBB customers are complaining of weeks with sub dialup speeds or no connection at all. The complaints against other ISPs tend to be about billing problems or long install times, but rarley about massive network problems.

n0tsane wrote:

You never hear about the good they may have done. Why because irish people only say something when it goes wrong.

Not true, this forum is full of posts complimenting NTL, Digiweb, Smart and Clearwire. Even Eircom and BT Ireland get praise (for their products and reliabilty, not their billing).

n0tsane wrote:

When I finally get a broadband connection I will be getting it from Irish broadband.

Haha, good luck to you. :rolleyes:

Why would you go with a company where there seems to be better then 50% chance that it will all go terribly wrong, when there are companies like NTL, Digiweb, Eircom, Smart, etc. where things will likely have a 99% chance of going right.

BigMoose

bk wrote:

Not true, this forum is full of posts complimenting NTL, Digiweb, Smart and Clearwire. Even Eircom and BT Ireland get praise (for their products and reliabilty, not their billing).

Some people here seem to have selective memories. There have been numerous complaints and "dont get this product!" messages over the last couple of years about Digiwebs DSL product, plus UTV when they started charging for over usage and general poor service. To be fair they have gone away again and dont last as long as the IBB complaints threads. Who knows what Metro will be like in a years time, will be very interested to see. I think the only ISP I've seen next to no complaints about is NTL. Shame I cant get it!!

How many genuine complaints against IBB did the guy get who was compiling them to give to IOFFL/Comreg? If a previous post is accurate at 9 then that says a lot. Dont get me wrong, I'm not praising IBB here. My service for 8 months has on the whole been good. It's gone a bit worse over the last couple of months, but not bad enough to complain/move service. Although if it does I'll be posting here bitching my head off

mlink73

n0tsane wrote:

You say that you where ringing then everyday for an update on your fault!!!.How about you given then a chance to even look at your fault. [/B].

First of all, I was promised about 6 times now to get a call back and get an update from them which never happened. problem is that the lads on the phone don't have a clue whats going on and have to check with the 2nd line support before they can answer my question.

Biggest problem is that I also asked them NOT to send any updates to my IBB E-Mail, cause I obviously can't access it at the moment, so I left an alternative E-mail and also my mobile no. Guess what happened and still happens? All updates, if there are any, are still beeing send to my IBB Mail.

So unfortunately I need to ring them back to get an update.

Basically the problem was, or is, that I got 8 different stories so far. First it was the high site, then it was a local interferrence, then it was the high site again, then I got an E-Mail that it basically stated it was a local interferrence for sure and the GIS report will be back on Monday, so I would get an update an Monday latest. Never happened, so had to check again, was told that the report was back but they are holding back the ingeneer for the moment because there is also hope that the high site upgrade on Wednesday will improve my situation and if not i should get back to then on Wednesday. So, nothing improved and back on to them on Wednesday, was told that I will get a call from the engineer on Thursday. So, never got a call on Thursday, back on to IBB, was told that the GIS is NOT back yet and no engineer was on hold because there still waiting for the GIS to come back. So obviously people lied to me before. I was very upset and they guy on the phone basically shouted at me he can't help me. I'll have to wait. No word on refunds, or an estimated timeframe to get it fixed after 11 days. Nothing has changed since 11 days now, so tell me, would you still be all nice and understanding with them after that expirience?

n0tsane wrote:

Most of the attitude you are receiving is probably a result of then sick of listening to you and you not giving then a chance to fix the problem in the first place.[/B].

Maybe as sick as I am paying for a crappy service which I can't even use for nearly 2 weeks now, getting lies on the phone, receiving NO customer service at all, having to tell the story over and over again cause lads on the phone don't have a clue and best of all beeing told to prepare to take a half day of to give the engineer access to my house the next day and then finally beeing told that the GIS report was not back at all, and there also never was en engineer on hold.

bk

BigMoose wrote:

Some people here seem to have selective memories. There have been numerous complaints and "dont get this product!" messages over the last couple of years about Digiwebs DSL product, plus UTV when they started charging for over usage and general poor service. To be fair they have gone away again and dont last as long as the IBB complaints threads. Who knows what Metro will be like in a years time, will be very interested to see. I think the only ISP I've seen next to no complaints about is NTL. Shame I cant get it!!

Actually NTL also had complaints about problems in D15

As I said every company receives complaints, what is important is the type and severity of the complaints and how the company deals with them. I have never seen any other ISP even come close to the number and severity of complaints against IBB .

What I objected to in n0tsane's post, was that basically he accused us of all just being whiners here on this forum, who complain about everyone and never compliment a ISP when they do well. That simply isn't true IMO. In my experience people rightfully complain when their ISP isn't giving them the service they paid for and compliment their iSP when they do a good job.

I'm very happy to see this, I wish it happened more often, maybe then we wouldn't live in rip-off Ireland.

Lemming

bk wrote:

The complaints against IBB have been disproportionally higher then any other ISP. I've seen about 20 times as many complaints against IBB, then any other ISP, when you consider that IBB have less then 5% of the BB market, that is pretty shocking, it would indicate that the IBB network is melting down.

You seem to have a very selective memory. I can recall significantly more threads about eircom's woeful customer services (indeed I've experienced them myself), terrible products and general lack of availability/quality than IBB or anyone else. I can also recall significant wrath being directed at UTV-Internet once people started having problems also, despite their probably having been the most interactive ISP on these boards. Digi-Web, NTL, Esat BT? And so on so forth.

Also the types of complaints against IBB have been much more serious then any other ISP. IBB customers are complaining of weeks with sub dialup speeds or no connection at all. The complaints against other ISPs tend to be about billing problems or long install times, but rarley about massive network problems.

Almost all the other ISPs do not rely on a wireless medium to provide their service. Have you thought about that /minor/ little fact? Antennae get knocked out of alignment. Somebody running a homegrown wireless kit that's somehow running interference across a signal. Etc etc.

Not true, this forum is full of posts complimenting NTL, Digiweb, Smart and Clearwire. Even Eircom and BT Ireland get praise (for their products and reliabilty, not their billing).

Once again can I point to your very selective memory? That statement is woefully inaccurate.

Ardent

n0tsane wrote:

In regard to the “Don't take that board serious and you shouldn't look for advise there. Those people complain about everything and most of the people complaining about us are not even customers” comment I have looked through boards and have found that indeed you do complain about all the other providers and that your good favor is given to new isp’s that have not done anything to you YET!!
But God help then if they do.
From looking at other post just on Irish Broadband there is a select group that have had a bad experience with then.

I couldn't disagree with you more.

I'm a former IBB customer. I was with them for a year and I can vouch for the truly awful service - dial-up speeds, no connectivity for whole weekends - and the non-existent customer support. My mate next door is still with them and has been experiencing the same shoddy service for months (there's a reasons why he is still with them which I won't go into here). I've also lost count of the posts on this forum from late last year from customers of IBB who were not getting anything remotely akin to a broadband service.

You can suggest that there are merely a few troublesome types giving IBB a bad name but the reality is you don't know what you're talking about. I hope you get IBB, odds are your eyes will be opened.

bk

Lemming wrote:

You seem to have a very selective memory. I can recall significantly more threads about eircom's woeful customer services (indeed I've experienced them myself), terrible products and general lack of availability/quality than IBB or anyone else.

There has been a lot of complaining about Eircom's monopoly of the market, price gauging and other anti-competitive practices, but these are more IOFFL issues.

I have seen very few complaints about the actual Eircom service, it works extremely well and it is very stable. Sure there has been the odd hicup, but it is usually quickly fixed and there has never been consistent complaints about Eircoms service.

Yes, people have complained about caps and prices, but not the actual service. That is the major difference, IBB complaints are actually about the quality of the service.

Lemming wrote:

I can also recall significant wrath being directed at UTV-Internet once people started having problems also, despite their probably having been the most interactive ISP on these boards. Digi-Web, NTL, Esat BT? And so on so forth.

You have a short memory yourself, most of the major complaints about UTV started coming after UTV stopped interacting on these boards.

As I have said multiple times, every ISP has had complaints against them, but IBB seems to have a hughly disproportionate amount of complaints and the complaints are of a much more serious type.

Just look at this thread:
http://www.boards.ie/vbulletin/poll.php?do=showresults&pollid=5096

over 50% of IBB's customers aren't happy with the service or have left. If the customers who say they are happy, in the comments they say that they also suffer from lots of disconnections, etc. but they can live with it. Personally I can't imagine this, my NTL has n't failed me once.

Lemming wrote:

Almost all the other ISPs do not rely on a wireless medium to provide their service. Have you thought about that /minor/ little fact? Antennae get knocked out of alignment. Somebody running a homegrown wireless kit that's somehow running interference across a signal. Etc etc.

While that is true, IBB's problems go much deeper. From what I have heard, IBB simply doesn't have sufficient backhaul, that is what is causing most of the problems. It seems IBB decided not to lay fibre backhaul to all their sites, instead most of the sites are connected using wireless backhaul. This has proven to be a major problem as the wireless backhaul is pretty unstable and can't handle the bandwidth demands.

Lemming wrote:

Once again can I point to your very selective memory? That statement is woefully inaccurate.

Here is a selection of just a couple of threads with praise for various ISPs:

http://www.boards.ie/vbulletin/showthread.php?p=3482272
http://www.boards.ie/vbulletin/showthread.php?t=298312
http://www.boards.ie/vbulletin/showthread.php?t=309390
http://www.boards.ie/vbulletin/showthread.php?t=312746
http://www.boards.ie/vbulletin/showthread.php?t=311882
http://www.boards.ie/vbulletin/showthread.php?t=309016
http://www.boards.ie/vbulletin/showthread.php?t=310435

All of these threads have lots of compliments about various ISP.

MrJoeSoap

As a matter of interest (and slightly OT), what is a decent average ping for say:

www.google.com
www.boards.ie
www.bbc.co.uk

etc...

bk

MrJoeSoap wrote:

As a matter of interest (and slightly OT), what is a decent average ping for say:

www.google.com
www.boards.ie
www.bbc.co.uk

etc...

Google - 120 - 140ms
boards - 20 - 40ms
uk sites - 40 - 50ms

MrJoeSoap

Cheers, I'm within those speeds this morning but I can't say I'd be too confident about it at 7pm this evening.

Mutant_Fruit

Aye, but IBB used to average 7ms to boards. Now they average 40ms. Peaking at over 1000ms. This connection is FAR to unstable to play FPS style games. Their network has really hit the ****ter in the last few months.