Booboo on komplett

muppetkiller

http://www.komplett.ie/k/ki.asp?sku=307978&cks=SPK

Can you order at this price and expect to get it ?

Pacifico

Unlikely.

Might be worth a try though....;)

wheres me jumpa

well i know that where i work part time if we mis price something the customer gets it at the advertised price. im not sure if this is the law or if its just us being nice!

Pacifico

Happens to Dell all the time.

They never honor the mis quoted price. Invitation to treat and all that....

jhegarty

wheres me jumpa wrote:

well i know that where i work part time if we mis price something the customer gets it at the advertised price. im not sure if this is the law or if its just us being nice!

just you been nice... you can change the price up until you take their money...

stevenmu

I'm sure it'll be spotted, seeing as they're out of stock it'll probably be spotted before they come back in. Especially if they're out of stock after a rush of bordsies buying them

Peace

Well i ordered one at 111.11... lets see what happens.

muppetkiller

My visa has been charged and i've just got the invoice ..shipping on the 10-10-2005 fingers crossed...

Pacifico

Hmm

Keep us posted

stevenmu

wheres me jumpa wrote:

well i know that where i work part time if we mis price something the customer gets it at the advertised price. im not sure if this is the law or if its just us being nice!

AFAIK the law is more that it has to be advertised at the price it's being sold for as opposed to it has to be sold for the price it's advertised for. Breaking it, especially in an obvious accident like this is no big deal. A lot of shops (mainly bricks and mortar stores) will honour the price if it's not a huge mistake out of niceness to the customer.

Eoin

Peace wrote:

Well i ordered one at 111.11... lets see what happens.

Me too, will post any updates

UPDATE:

price changed just now to €1,149.00!!

Pacifico

Ha

ianmc38

They've no legal obligation as its simply an invitation to treat and somehow i don't think they'll sell their entire stock of them and a host more orders at a €1000 reduction which represents a masssive loss.

muppetkiller

Please God ..I'm a poor man and can only dream of such a TV ..let them honor our little christmas pressie please lol

The_Conductor

Blast......
Its now listed as out of stock, and the price has been corrected to 1,149
Doh!

Pacifico

You cant buy it at all now....

edanto

With the Dell threads that have been here before, they have covered themselves by not confirming any orders at the wrong price.

But if Komplett have sent email confirmations and charged credit cards, would that not suggest that the sale has been completed?

EDIT - muppetkiller, can you see the charge on your online Visa account?

Pacifico

Prehaps McKomplett could answer this one??

If he's reading this thread

muppetkiller

That's what I thought too..

Peace

edanto wrote:

With the Dell threads that have been here before, they have covered themselves by not confirming any orders at the wrong price.

But if Komplett have sent email confirmations and charged credit cards, would that not suggest that the sale has been completed?

EDIT - muppetkiller, can you see the charge on your online Visa account?

My order was confirmed straight away and the invoice was sent via mail. I have no idea if the card has been charged yet.

Eoin

Peace wrote:

My order was confirmed straight away and the invoice was sent via mail. I have no idea if the card has been charged yet.

Didn't get the email, but the order status is confirmed. Don't know about credit card though. Just seems too good to be true.

edanto

Same here, the order says it's confirmed on my komplett page, so fingers crossed. I also got the email invoice.

The only way I could ever afford a telly like this is with this kind of windfall, so here's hoping that they cover it. They seem to have painted themselves into a corner by confirming it.

Dublin7

That would not surprise me if they charge you the right price.

You would have a deadly TV anyway

edanto

It there's one thing, they can't do, it's take more cash from our cards than we agreed.

edanto

Looks like they've started the cleanup.

The order has disappeared from my Komplett page - they'll probably spend a few hours working on the email and then we'll hear from them.

Peace

edanto wrote:

Looks like they've started the cleanup.

The order has disappeared from my Komplett page

Same here...

The_Conductor

Komplett put a charge on your credit card when you place the order, but do not actually withdraw the funds from your credit card until they actually ship the order.
A charge does not represent funds withdrawn from your card- but if you check you will see that your remaining available funds have been reduced by the amount of the charge.

Any charges that are not confirmed within 10 working days automatically lapse, without any detrimental charges to the credit card holder.

muppetkiller

mine is gone too boohoo :mad:

Eoin

muppetkiller wrote:

mine is gone too boohoo :mad:

As is mine, though if you enter the order number into the search page, you will see it has been cancelled.

Peace

Dear Sir,

Apologies, but we have cancelled you order due to a genuine pricing error on our part.
The price was listed at a rather too generous €111 - this was obviously a mistake and we cannot sell at this price.
Apologies again, but we have cancelled the order now

Best regards
Komplett

This arrived just now. Pity. Would have enjoyed that tv.

Eoin

Peace wrote:

This arrived just now. Pity. Would have enjoyed that tv.

Hmmm, don't know if I will leave it at that. Could be well worth looking into the legalities of it.

muppetkiller

I haven't got any email yet ...but my order is cancelled

ianmc38

eoin_s wrote:

Hmmm, don't know if I will leave it at that. Could be well worth looking into the legalities of it.

No "legalities" that are on your side at all. google "invitation to treat". thats all it is. Nothing you can do.

Eoin

ianmc38 wrote:

No "legalities" that are on your side at all. google "invitation to treat". thats all it is. Nothing you can do.

"legalities" is a real word, in case that's why you put it in quotes!

The fact that the order was confirmed by Komplett may be considered a contract as by this stage: They have given a price, I have found that acceptable (very) and offered to pay it. By letting me checkout and arrange payment and shipping details they have effectively accepted that offer.

muppetkiller

http://news.bbc.co.uk/hi/english/business/the_economy/newsid_441000/441740.stm


A customer who gave Argos his credit card number received what was called a Unique Order Code. That may be proof of a contract, although Argos said all items were "subject to availability".

We got order numbers and order confirmation Documents ?

Eoin

muppetkiller wrote:

http://news.bbc.co.uk/hi/english/business/the_economy/newsid_441000/441740.stm


A customer who gave Argos his credit card number received what was called a Unique Order Code. That may be proof of a contract, although Argos said all items were "subject to availability".

We got order numbers and order confirmation Documents ?

Yeah, read that as well - next paragraph is:

And it is also possible for the courts to declare a contract void if the seller has made a genuine mistake.

And as you can see from the email from Komplett, they specifically mentioned a genuine mistake:

Apologies, but we have cancelled you order due to a genuine pricing error on our part.

Still, as I said earlier a contract would appear to have been formed as payment & shipping was arranged.

This is more of a consumer issues thread at this stage, should it be moved?

edanto

Well, it was too good to be true. It was worth a shot, sure they might have...

When I first saw it for sale, I though yeah it might be a mistake, but there's that chance in a thousand it's a sale - get the order in quick!

That was before I realised what it was worth - a grand don't come for free.

Anyhow, for future reference, their confirmation emails don't constitute a contract. linky

Bye bye everyone. Pleasure chancin' me arm with ye.

Peace

edanto wrote:

Bye bye everyone. Pleasure chancin' me arm with ye.

Good hustle everybody.

Catch you all on the flip side. hehehe

ianmc38

Komplett conditions:

"Our order confirmation does not constitute a contract. It is merely a confirmation that we have received your "request to purchase". The contract is the Invoice which is issued when we finalize the sale and physically remove the funds from the customer's credit card. "

ianmc38

and also:

"Should we, contrary to what we all expect, have a pricing error generated by human hands, we reserve the right to delete the order and offer you the item at the correct price. "

blobert

Oh well, made for a good story anyway...