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UK ISP cuts customers off...for complaining.

  • 28-08-2005 10:29pm
    #1
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭


    Some posters here should take note of what Plusnet did over in the UK :)
    PlusNet has cut-off two disgruntled subscribers after accusing them of waging an “aggressive” campaign of emails and forum postings complaining about the broadband provider.

    The postings covered a range of alleged failings by PlusNet, but initially centred on demands the firm inform all its customers about the launch of a cut-price broadband offerings.
    Only 2 of them, anyway .....
    the forum postings and emails to its support centre had increased in volume and stridency and were sucking up too much of its support staff’s time.
    I suppose that the staff answered emails so it could not happen with certain ISPs here could it ????? Most interesting was
    ISPs are understood to share details of customers accused of abusing staff over the phone,
    Hmmmmmm.


Comments

  • #2
    Dinner
    Registered Users, Registered Users 2 Posts: 2,132 ✭✭✭Dinner


    Oh fook. If the Irish ISP's get wind of this then most of boards will be without the net.


  • #3
    philologos
    Closed Accounts Posts: 22,479 ✭✭✭✭philologos


    lol! im happy with BT actually :)


  • #4
    beller b
    Closed Accounts Posts: 1,033 ✭✭✭beller b


    If IBB were to disconnect everyone who complains they might be able to get decent speeds for the other customers, if there were any left


  • #5
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    I'd be surprised if any Irish ISP was foolish enough to do something like this. BT Ireland (formerly Esat) learned their lesson the hard way, disconnecting people was what caused IOFFL to be formed in the first place.


  • #6
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Mind you BT still cant send an accurate bill to Adam ......4 years later after he kinda eventually (ish) forgave them (ish) or at least forgot (ish) kinda rather than forgave.

    Not even the threat of THIS could get them to send an accurate bill


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  • #7
    kin9pin
    Closed Accounts Posts: 959 ✭✭✭kin9pin


    Arabel wrote:
    Oh fook. If the Irish ISP's get wind of this then most of boards will be without the net.
    In case anyone from NTL is reading this, I think you're great ;)


  • #8
    robinph
    Moderators, Science, Health & Environment Moderators, Sports Moderators Posts: 24,144 Mod ✭✭✭✭robinph


    kin9pin wrote:
    In case anyone from NTL is reading this, I think you're great ;)

    And I think that Eircom are great too.

    But only for another 2 months, then I'll think that BT are great instead. :rolleyes:


  • #9
    pugleon
    Registered Users, Registered Users 2 Posts: 155 ✭✭pugleon


    OT: Belly button fluff is great. And pillows.

    T: And me new 2MB from BT.


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