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Halon Communications / Irish broadBand

  • 09-08-2005 12:53pm
    #1
    Undercoverguy
    Closed Accounts Posts: 511 ✭✭✭


    Ok today i had my second call out from these guys in the space of two weeks. I find them Ok to deal with but because they there not part of Irish Broadbands main staff i find they dont have as much power over the masts settings. Appart of the standard tranfare speeds problems i was having with my connection IBB was also having problem with the management software on my connection. Which i think was the main reason why they came out today.

    So anyway just before the guys this happens:

    ME: "Thanks, and Oh yea. Did you guys lock the management software ok because support are having problems connection to it since last week...."

    IBB Guy: "Calm Down, Calm Down......"
    (does the hand motion too that you normally do to little kids)

    ME: *confused* "OK, But i'm just checking th...." (interupted)

    IBB Guy: "Look I will do it now, i do it at the end of every service and install so... eh RELAX ok"

    ME *Shocked*...... "oookay"....... *walks out of room"

    Oh and just to let you guys know incase your wondering.... Connection ****!
    The radio was replaced, but i overheard the tech support guy on the speakphone clearly say

    Head Office Support Guy: "Is he on * **** mast?"

    Halcon Guy: "Yea but i replaced the radio and the transfare rate low"

    Head Office Support Guy: "Ok Say theres a problem with the transmitter and that it will be fixed soon alrite."

    Halcon Guy: *Not Impressed* "Ok but everything is ok this end....*

    Head Office Support Guy: "Rite. Bye."

    I'll give them 2 Days! Then another solicitors letter will be on its merry way!


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