Zen Micro Problem

johnnyc

ok folks i have a massive problem with my creative zen micro..ok lets start i bought a zen about a month ago it worked brill but @ the moment it has stopped playing i have to take out the battery to turn it off the buttons have frozen. I have tried using the recovery mode and that doesn't seem to work as well? when i tried that they was a clicking sound coming from it? any sugesstion please

CrimE

Thats definitely not good. When you say you tried the recovery mode does that mean you cant take the battery out, hold the power switch to on and reinsert the battery with the power switch still held at the on position? If you can get that far I suggest a full reinstall.

Tell me if you can get that far.

johnnyc

CrimE wrote:

Thats definitely not good. When you say you tried the recovery mode does that mean you cant take the battery out, hold the power switch to on and reinsert the battery with the power switch still held at the on position? If you can get that far I suggest a full reinstall.

Tell me if you can get that far.

yes i can take the battery out and go to the recovery mode but when i click reboot it freezes. how can you do the full reinstall. thks for responding

CrimE

OK heres what you want to do:

Get into that list but dont select reboot, select the option reformat (or something along those lines)

When this is done install newest firmware. Get it here;

Firmware

Remember doing this will erase everything on your zen but it sounds to me like this is your only option.

What happens now?

johnnyc

crime how long does it take to reformat just using it now?

CrimE

Mmm shouldnt be too long. I cant remember exactly but I'd guess about 15-20 mins.

johnnyc

seems to have frozen thks for the help i will bring it back to the shop

CrimE

No worries. Yeah if it frozen doing that then you definitely need to replace it.

KTRIC

I'm having the same problem. I just bought it last weekend. . I didn't realise this was an issue until I read this.

Anyone else have the same problem ??

Scubadevils

A clicking sound tends to mean the hard drive is fecked. There has been a batch of Zen Micros with faults like this and also headphone socket problems, any Creative retailer can tell by the serial number on your Zen and will swap it out.

johnnyc

thks a million i will take it back to the retailer!

Splinter

tbh itd b easier to take it bk to creative in blanch if u have an issue, thats their head quarters,otherwise the retailer wil send it to a supplier who sends to creeative,bk to supplier and bk to retailer. if u go to creative u cut out the middle ppl,

CrimE

Yeah I actually had a problem with mine before and they replaced with no hassle
straight away. Excellent customer service. I recommend going the direct route aswell.

johnnyc

the fella who has the creative is a cousin of mine from cork so we will give it back to the retailer and get a refund

TheIceMaker

Mines ****ed aswell, I dont have a receipt or the boxes n stuff. Got it like 8 weeks ago. Can I get a repleacemnt?

Webmonkey

Creative are very good for replacing products.
All try a firmware upgrade before hand anyways, solves a lot of buggy problems