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No Limits - Make a complaint

  • 30-04-2001 12:17pm
    #1
    Closed Accounts Posts: 643 ✭✭✭


    Sorry but I think this warrants a new topic. I just called my 'ISP' to register my complaint about being kicked off their 'service'. The guy on the phone told me that they are basically telling people at this point to write a letter (mustnt be on email yet) to the following address:

    Marketing Department,
    6th Floor
    Grand Canal Plaza
    Dublin 4

    Seriously folks I would encourage you all to write letters of complaint...I am going to, it is better to do something...


Comments

  • Registered Users, Registered Users 2 Posts: 8,148 ✭✭✭Ronan|Raven


    Aye im drafting one up as you speak.Only thing is they prob wont take a bit of heed of it.But if htta post about the utv flatrate isdn and normal dial up is correct then to hell with esat!


  • Closed Accounts Posts: 394 ✭✭Joe22




  • Closed Accounts Posts: 643 ✭✭✭Gunn4r


    Ok my letter has been sent! Please go write yours now, if you want send em to me and I will drop em in for you


  • Registered Users, Registered Users 2 Posts: 18,484 ✭✭✭✭Stephen


    I just rang esat. Had a nice old rant to the girl on the phone about the nasty letter I received this morning, and I don't think she was too happy when I started calling their claims of "violating the spirit of the nolimits service" utter bull**** smile.gif

    She claimed that they've sent "the letter" (tm) to the 10% of their customers with the highest usage - she says this is about 2600 people. She went on to blame eircom/the odtr for the problem (yeah they may have a point) and then went on about how they were the only company offering such a service, blah blah blah - which, I explained was why i was so angry at being "kicked" from the service as I can't afford to pay per-minute. When i started giving out about the cheek of them offering me IOL Gold instead she (unconvincingly) started explaning why that was better for me... Yeah right!!

    Lets form an angry mob wink.gif

    mad.gifmad.gifmad.gif

    - Munch


  • Closed Accounts Posts: 6,601 ✭✭✭Kali


    2 things:

    If your going to resign to the fact that they are going to cancel your account then abuse it as much as possible till May 31st.

    If not go ahead and write a letter to the above address registering your disappointment, just don't go offering any excuses as to why you need to be connected at 3:30 in the morning to porn sites.

    I personally will be doing both smile.gif


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  • Registered Users, Registered Users 2 Posts: 10,501 ✭✭✭✭Slydice


    I only use it at weekends i can only hope mine survives frown.gif


  • Closed Accounts Posts: 3,859 ✭✭✭logic1


    Yeah I just rang.. heres how the conversation went:

    me: Hi I've just received a letter stating I'd be cut off. Can you explain this please.

    her: Yes, well basically we've been reveiwing our statistics over the last few months and it's shown that the top 10% of people over using the service...

    me: SOrry what do you mean by overusing? Isn't it an unlimited service?

    her: No actually at the moment it's not an..

    me: But it's been marketed as an unlimited service.. Esat no limits ring a bell?

    her: well actually two months ago we had a policy review and remember the three hour cut off you were informed of?

    me: Was that policy inforced?

    her: Well no..

    me: Why not?

    her: For various reasons.

    me: So a policy was formulated but never enforced.. I would then make the assumption the policy is not in use, I have no limits and no cut off on my account and unless informed otherwise or unless some policy was put in place I would still regard it as a nolimits service.

    Her: Well... amm.. there are more complicated things.. you see the ODTR and eircom..

    me: Yes on the 09 of last month the ODTR gave eircom a one month deadline to unbundle the local loop and supplied two new numbers, one dedicated to flat rate access

    her: Well.. well.. yes.. but you see these numbers.. and eircom...

    me: So have I an unlimited account or not.. this really seems like discrimination based on internet usage statistics and would certainly be a legal matter

    her: no.. no.. it's not.. we're not discriminating against anybody it's just eircom they cost us alot it's a big complex issue

    me: so where do you think I stand legally?

    her: the contract says at any time for commercial or technical reasons we can change the service we just have to give you 30 days notice

    me: does this include commercial and technical discrimination?

    her: look I really can't do anything, you fall into the over use bracket

    me: Again how can I overuse something we have both established is still an unlimited service

    her: I really can't say it's very complex and I'm afraid theres nothing I can do.. sorry *click*

    me: ho hum...


    It's all true folks.. phone this woman and fluster her.. she can't do anything as shes surely only an Esat peon put on the phones for the angry masses but hey!!

    .logic.


  • Closed Accounts Posts: 768 ✭✭✭SHADOW


    Munch what was it your letter said??

    (Sorry I'm an lpb swine with no up to date info about hpbness) tongue.gif

    That said I was planning on getting Eshat SNL into the gaff week after next....

    If the bottom falls out of your world, drink Andrews and the world will fall out of your bottom!!
    games?


  • Closed Accounts Posts: 6,601 ✭✭✭Kali


    theres a picture of it
    here:

    http://www.boards.ie/members/munch/esat.jpg
    or on the other east thread smile.gif


  • Registered Users, Registered Users 2 Posts: 8,148 ✭✭✭Ronan|Raven


    <font face="Verdana, Arial" size="2">Originally posted by Stephen:


    Lets form an angry mob wink.gif

    </font>


    I propose we storm the esat headquarters!Take it over and wreck the place lol.

    VIVA LE REVOLUTION!


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  • Closed Accounts Posts: 3,859 ✭✭✭logic1


    /me gets in touch with the skin heads... anarachy!!

    .logic.


  • Closed Accounts Posts: 394 ✭✭Joe22


    this is aload of ******, pure and simple,
    i will not be ****ed around like this,
    **** esat, as soon as i have a chance to change to something else i am,
    juses christ were do they get off, just changing the hole thing around,
    in efect its not the same service anymore,
    its £20 a month for 75 hours a month off peak access, hmm £20 for 75 hours,thats a charge of about 17 pence an hour off peak, still better then 60 an hour to eircom for off peak


  • Closed Accounts Posts: 7,488 ✭✭✭SantaHoe


    Well I got the dreaded letter this morning...
    My only regret now is that I didn't scrèw them by staying connected while I slept while downloading a few gigs of pr0n.
    I think it's pretty funny that they advertise their IOL Gold crap after just kicking you off their already crap SNL service.
    <font face="Verdana, Arial" size="2">
    ...you stand to save up to 20% per month...*

    * This percentage saving is based only on internet call costs and does not include subscription costs.</font>
    The fking cheek of that... like I'd want anything to do with eshat after seeing how crap SNL is and how they like to f*ck people around.

    I think it's very unfair that they didn't just mail us and say - "hey, can ye keep your usage below X hours please? ta."
    It's not like I was using SNL more than I was with my previous indigo/eircom dialup ffs.

    Oh well, at least I'll be free from the usual fag9t 300ms IOL ping... but I can see things getting very quiet around here come May 31st frown.gif


  • Closed Accounts Posts: 1,287 ✭✭✭vac


    I use a gold account and let me just say, you get fu*k all for your money.

    I get nothing but busy tones, laggy games, **** downloads and bad connection speeds...

    I also rang up sometime last week to complain about busy tones and bad connection speeds and they guy gave me a local dublin number to dial up to and that the 1890 number only connects me to the server, i then said "But whats the point of the gold account then? is the point not to dial up to a 1890 number and get cheaper call rates? So what good is your account if i have to connect to a local number at a local rate?" he just said something like "ehhh look im sorry thats what has to be done, bye"

    My last phone bill was over 800 quid and thats mainly from dialling up with eircom due to the bad connections of iol.

    :/


  • Closed Accounts Posts: 288 ✭✭TARE


    Are you sure of this 10% figure ? they may be trying to show there only cutting off a small number of there customers, i don't think anything is beyond these corporate h0rs.


  • Closed Accounts Posts: 394 ✭✭Joe22


    their cutting off anybody that uses more then 75 hours a month,
    so as you can imagine thats allot more then 10%, most gamers play online longer then that,


  • Closed Accounts Posts: 32 core


    I hope that letter for my brother downstairs isn't me gettin cut off.Oh no.Cant wait for him to get home.


    "Who dares wins"


  • Registered Users, Registered Users 2 Posts: 2,894 ✭✭✭TinCool


    I got shafted tooo .... lousy democrats


  • Registered Users, Registered Users 2 Posts: 2,945 ✭✭✭D-Generate


    Well after reading this post I just found the letter


  • Registered Users, Registered Users 2 Posts: 7,314 ✭✭✭Nietzschean


    ESAT r **** head ****ers :
    "if you continue with that tone sir i would no longer like to continue this conversation".....emmm ffs ye are costing us about 300 quid or more each and you act like ye are the vicims...esat is only leaving people who never use there service but have the direct debit going none the less this is a scam and there has to be something illegal about it. frown.gif


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  • Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭GreenHell


    From a legal point of view I don't think anyone who recieved the letter has a leg to stand on basically on the license/agreement thingy it sayss they have the right to change elements of the services.

    Now if this extend to more or less booting off the top 10% of users I dunno ..... ***** away like a mad whore neway.


  • Closed Accounts Posts: 3 The Professor


    <font face="Verdana, Arial" size="2">Originally posted by Joe22:
    their cutting off anybody that uses more then 75 hours a month,
    so as you can imagine thats allot more then 10%, most gamers play online longer then that,
    </font>

    But 75 hours averaged out over a month is only about 150 minutes a day, which hardly sounds excessive. No, I don't buy this for two reasons, firstly they didn't warn us in advance to reduce our time online and secondly, they didn't provide an option to pay slightly more and stay with a No Limits package.

    No, I reckon they want to drop the product completely or limit it to those, that use the service so rarely that they'd be better on a different scheme. First they carry out a major cull and then they kill Surf No Limits completely on the grounds that the small number of customers, makes it uneconomic.



    [This message has been edited by The Professor (edited 30-04-2001).]


  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭Cr8or


    lads look at this
    http://www.boards.ie/members/cr8or/
    all they info yeas will need


  • Closed Accounts Posts: 394 ✭✭Joe22


    The Professor your right and your wrong,
    they are cutting off anybody that used more then 75 hours a month(note 75hours is the exact amount of time they get from eircom for £20)
    as for the rest your right, its all just to end the service


  • Closed Accounts Posts: 170 ✭✭zeemoud


    (imagine im speeking in a negro ghetto accent)

    hey niggaz and hoes,

    Yo dogg wat the story with theese muthaf*ucken G's up in here, what kinda east-coast nigg** would pull a *hit like that Nigge** please i need my connection so i can hook up to detroit and get me my orders pronto.and the worst mutha*ucken sh.it is they don't give me no warning like some cheap ass kansas hoe b.itch.es my niggs are going overdose in here like fuc**n kid rock.I says we go down to mutha*ucken Grand Canal Plaza and bust a few G's like the doggs we arez.

    **** pleeze you must have a mental disease.

    P3 **** P3 P3

    P3 massive till i die....


  • Closed Accounts Posts: 394 ✭✭Joe22


    o if feels like im in the ghetto right now


  • Registered Users, Registered Users 2 Posts: 819 ✭✭✭sixpack's little hat


    that 75 hours a month is bull****. i just looked at my bills and my average works out at just below 60 hours a month.


  • Registered Users, Registered Users 2 Posts: 10,501 ✭✭✭✭Slydice


    Gee thankz ladz, definitly dont wanna go home now in case the letter is there frown.gif


  • Registered Users, Registered Users 2 Posts: 513 ✭✭✭Cond0r


    Hi,

    I'm only just registered here, but i've been following the boards for quite a while..... I know there are lots n lots of angry eshat users out there and there's a site where you can submit your comments, the statistics created from these submitions will be forwarded to, and examined by director of consumer affairs the site is:
    www.alty.org/concern

    You have served me well, Now get the **** out of here.


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  • Closed Accounts Posts: 215 ✭✭Skeptic1


    Personally, I think Esat handled this badly. This business about the "spirit of the service" was a mistake. The tone of the letter suggested that it was the customers "fault" that they were being cut off. This was wrong. The people they are cutting off may have complied fully with the terms of the service. The service was advertised as unlimited off-peak access and people simply took Esat up on this.

    But I think they were entirely within their rights to terminate the service. The reason people are being removed is because they make a loss for Esat. They are getting a service at below cost.

    In a way, I think, those protesting against Esat are making a mistake. How long did people think Esat were willing to make a loss? It is true that Esat advertised a flat-rate service. But they did deliver this service at the time. What people are questioning is Esat's right not to supply a service. If Esat never supplied this service, would they be protesting? They once advertised a service and supplied this service for a time.

    When you pay £20 to esat, you are entitled to one month of Esat's advertised service. If you don't get that, certainly, you have cause to complain. But I don't think it's reasonable to expect a company to provide a service in perpituity (particularly a loss making one). If Esat are such b*stards, why aren't a load of other companies offering these services. Will protesting encourage other companies to supply this service.

    The situation we should have in Ireland is one where, if you don't like a service, you vote with your feet. Protesting against Esat will not bring this about. How many other companies do you know that will set up a similar loss making service here?

    Lots of people work on a contractual basis for individuals and companies. There is always a get out clause whereby if either party wishes to leave, they can (subject to a notice period).

    I, myself, have worked as a contractor and discontinued my service to the customer because the work didn't suit me. The customer might have been dissapointed, but I would have regarded protesting (i.e. phoning me up continuously) as extremely unreasonable. Note: I could have given any or no reason for my leaving.

    If you are protesting, what are you protesting about? Either 1. the way they handled the termination of accounts or 2) their right to terminate accounts or 3) they should never have offered the service in the first place.

    If it's 1. then I understand. Maybe Esat will send a new letter out which does not put the customer at fault.

    If it's 2. then with sufficient pressure, they may back down and offer a lesser service (it seems they are doing this). But the current sh*tty internet access situation won't change. Plus, the original 'nolimits' will have gone.

    If it's 3. This is silly. You are saying you would rather have been spending far more money for two years rather than have a cheap service for a while and then lose it.

    Am I making sense here? How did people get so naive and spoiled? Internet access is a service that companies are free to provide at what ever price they want. The customer is free to choose between the various offerings. When you signed up for the service you agreed to Esat's right to terminate the service for any reason.

    Protesting, simply because you are not getting what you want, is childish, unless you can establish that you have a right to that something. You have no more a right to cheap Internet services than you have to cheap flights to America (substitute something else you might want here).



  • Registered Users, Registered Users 2 Posts: 16,414 ✭✭✭✭Trojan


    Hey! Someone who makes sense, on boards.ie! How the hell did (s)he get past the defenses?



  • Closed Accounts Posts: 3,859 ✭✭✭logic1


    Ok your right in some ways but yesterday I contacted my Dads solicitors (yes he needs several wink.gif ) and they're case was that yes at any time Esat can cut you off from the service as long as they're not discriminating in any way against a specific group of users. E.G. If the letter said "On the 30th of May you are being disconnected from the service as we have a right to do according to our terms of service." End of letter. But because they said "You are being cut off for excessive usage" they are immediately discriminating against a certain portion of their customer base even if it is these people that are causing them to make a loss they cannot state that in the letter.
    And it was recommended that we contact the ombudsman immediately.

    .logic.


  • Closed Accounts Posts: 3,859 ✭✭✭logic1


    Just a foot note to your comments:
    <font face="Verdana, Arial" size="2">Am I making sense here? How did people get so naive and spoiled? Internet access is a service that companies are free to provide at what ever price they want. </font>


    Not true. The price isn't regulated by the ISPs and their not free to chgarge whatever they want. The ODTR and various customer rights organisations have a say in what is a fair price and ISPs can regulate depending on the standards set down. If they charge hugely over this price they're not going to get sanctioned to start trading by the fair trade commitee.

    <font face="Verdana, Arial" size="2">The customer is free to choose between the various offerings. When you signed up for the service you agreed to Esat's right to terminate the service for any reason.</font>


    Again not exactly true. The agreement stated they have a right to change the service for commercial or technical reasons and they can disconnect you if given 30 days notice. This doesn't mean they can disconnect for any reason as discrimination would come into play as it has done. For example they can't say "I don't like you. You smell so we're disconnecting you". However they can at any time withdraw the service from you if you are given 30 days notice. You will see that this isn't cutting you of at any time for any reason they choose.
    <font face="Verdana, Arial" size="2">Protesting, simply because you are not getting what you want, is childish, unless you can establish that you have a right to that something. You have no more a right to cheap Internet services than you have to cheap flights to America (substitute something else you might want here).</font>


    I'm afraid I also have a problem with this statement. I don't see any body protesting because we're not getting what we want. People are generally disgruntled because of the state of the Telecoms and Internet market in Ireland and this is basically the straw that broke the camels back. We were given a "nolimits" service and it remains to this day a nolimits service as I established with the marketing director yesterday as they have never released a change in policy to the general public. If they had brought in the 3 hour cut off that would be considered a change in policy and hence an altered service agreement but they did not enforce this 3 hour cut off hence the service remained nolimits.
    Then this service was withdrawn from us stating that we had overused it. This in itself is ludicrous and unless we do stand up for ourselves in some form that over priced (and yes it is overpriced) internet access will stay the norm.
    I believe it is only because of the amount of complaints lodged against eircom that Ethain Doyle introduced two new number, one exclusively for flat rate access and on the 30th of last month set a £10:99 per month charge rate on this number for ISP usage. This I solely believe is due to people like us standing up for ourselves and demanding Ireland move into the new millenium and draw an end to huge monopolies and money making engines and we can have some real competition and fair pricing structures as most of the rest of europe have. I've worked in the Internet and namely ISP business with the past 2 years and so I would consider myself extremly familiar with europes pricing structure and schemes and I can tell you Ireland is one of the worst at the moment sow hen you give out to people and call them whingers and babies please take a minute to realise what your saying and think about what these people you fob off as moaners are trying to dow ith the telecommunications market in Ireland. I find it empowering that so many young people do want to stand up and make a point and be heard (also some old people like dev and regi.. yeah regius ancient... wink.gif )

    So in finishing I would like to ruin my whole polite argument by saying "Get a ****ing clue."

    .logic. (edited cause I ****ed up my tags.. grr)

    [This message has been edited by logic1 (edited 02-05-2001).]


  • Closed Accounts Posts: 215 ✭✭Skeptic1


    <font face="Verdana, Arial" size="2">Originally posted by logic1:
    Just a foot note to your comments:
    Not true. The price isn't regulated by the ISPs and their not free to chgarge whatever they want. The ODTR and various customer rights organisations have a say in what is a fair price and ISPs can regulate depending on the standards set down. If they charge hugely over this price they're not going to get sanctioned to start trading by the fair trade commitee.
    </font>
    I did not know that ISPs were regulated by the ODTR and I stand corrected on that. However, if the ODTR state exactly what price ISPs can offer their services at, you are not going to find may ISPs competing for your custom.
    <font face="Verdana, Arial" size="2">
    Again not exactly true. The agreement stated they have a right to change the service for commercial or technical reasons and they can disconnect you if given 30 days notice. This doesn't mean they can disconnect for any reason as discrimination would come into play as it has done. For example they can't say "I don't like you. You smell so we're disconnecting you". However they can at any time withdraw the service from you if you are given 30 days notice. You will see that this isn't cutting you of at any time for any reason they choose.
    </font>
    OK, so you would have been happy if they changed the reason for the termination? Maybe we can get them to change the text of the letter. Like I said, I don't agree with the way they went about terminating the service. Would you be happy if they simply stopped the service for everyone?
    <font face="Verdana, Arial" size="2">
    I'm afraid I also have a problem with this statement. I don't see any body protesting because we're not getting what we want.
    </font>

    Really?
    <font face="Verdana, Arial" size="2">
    People are generally disgruntled because of the state of the Telecoms and Internet market in Ireland and this is basically the straw that broke the camels back.
    </font>
    I have no problem with this. It does not go against my original point.
    <font face="Verdana, Arial" size="2">
    We were given a "nolimits" service and it remains to this day a nolimits service as I established with the marketing director yesterday as they have never released a change in policy to the general public. If they had brought in the 3 hour cut off that would be considered a change in policy and hence an altered service agreement but they did not enforce this 3 hour cut off hence the service remained nolimits.
    Then this service was withdrawn from us stating that we had overused it. This in itself is ludicrous and unless we do stand up for ourselves in some form that over priced (and yes it is overpriced) internet access will stay the norm.
    </font>
    I agree that the way they terminated the service was wrong. See my earlier post.
    <font face="Verdana, Arial" size="2">
    I believe it is only because of the amount of complaints lodged against eircom that Ethain Doyle introduced two new number, one exclusively for flat rate access and on the 30th of last month set a £10:99 per month charge rate on this number for ISP usage. This I solely believe is due to people like us standing up for ourselves and demanding Ireland move into the new millenium and draw an end to huge monopolies and money making engines and we can have some real competition and fair pricing structures as most of the rest of europe have. I've worked in the Internet and namely ISP business with the past 2 years and so I would consider myself extremly familiar with europes pricing structure and schemes and I can tell you Ireland is one of the worst at the moment sow hen you give out to people and call them whingers and babies please take a minute to realise what your saying and think about what these people you fob off as moaners are trying to dow ith the telecommunications market in Ireland.
    </font>
    The people I am fobbing off as moaners are those that are attacking Esat without examining the underlying telecommunications situation. Whingers and babies, these are your words for them, however.

    If Esat are to be blamed for the telecommunications mess in this country, then so are Clubie, Utvinternet etc. Maybe they should all be kicked out and then we would get some decent service wink.gif
    <font face="Verdana, Arial" size="2"> I find it empowering that so many young people do want to stand up and make a point and be heard (also some old people like dev and regi.. yeah regius ancient... wink.gif )
    </font>
    I have no problem with the above. Eircom's network was built up over generations at the taxpayers expense. They are now hogging it and providing obsolete services over it at expensive rates. Eircom are a monopoly and should be regulated. My problem is people complaining about one particular company (not a monopoly). I have no connection with Esat; I'm not connected with them in any way, not even as a customer. But it is clear to me that they are not responsible for the state of Irish telecommunications and Internet access.

    Even protesting against Eircom will do little good. They already know they provide an inadaquate service but continue to do so because they have a stanglehold over the local loop infrastructure.

    I think people should be protesting against the Governemt and their quango, the ODTR.




    [This message has been edited by Skeptic1 (edited 02-05-2001).]


  • Closed Accounts Posts: 1,035 ✭✭✭Megatron


    well , a mate of mine got this letter the same as me, and he's gone straight to a lawer, i had to laugh when i saw that " we are not living to the spirt of the agreement "

    that made me laugh , cus my mind couldn't think of enough swear words !!!!
    anyway i'll tell ya all what the out come witht he lawer type person is and if there can be anything that can be done.

    Later Skaters

    No !!!!! I will crush you with my Bare hands


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  • Registered Users, Registered Users 2 Posts: 12,309 ✭✭✭✭Bard


    <font face="Verdana, Arial" size="2">Originally posted by The Professor:

    No, I reckon they want to drop the product completely or limit it to those, that use the service so rarely that they'd be better on a different scheme.
    </font>

    That's pretty much exactly what the Esat "representative" told me down the phone. (Bloody 'ell!)

    I didn't get the letter, btw... I'm not a heavy home user of the 'net as I generally have enough of it by the time I get out of the office.

    <font face="Verdana, Arial" size="2">Originally posted by cr8or:

    lads look at this
    http://www.boards.ie/members/cr8or/
    all they info yeas will need

    </font>

    ... and at that page you give out the guys mobile phone number... are you sure that's a good idea? I believe Devore has already objected to this elsewhere on the boards...


    Bard
    "We do know it was we who scorched the sky..."


  • Registered Users, Registered Users 2 Posts: 3,446 ✭✭✭bugler


    I have got the letter now aswell.
    I have been in college since september,away from monday to friday every week.At the weekends I would use it fairly heavily,probably 20 hours total. I have had about 3 overnight d/l's in the last few months.My 20 hours (roughly) that I spend online at weekends translates to an average of less than 3 hours a day,I don't need to tell you geniuses that smile.gif.

    This is supposed to constitute "over-use" of an unmetered off-peak deal?

    If this amount of usage puts me in the top 10%(my c0ck it does) then i think its fair to say that a very large pecentage of users are wasting their time with Esat,as they must use it so little they'd be better off with a different ISP charging them by the minute,and it wouldn't be sub-standard either.


  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭Cr8or


    If some 1 asks me 2 remove it ie a bord admin ect it will be down in a flash :P

    but if no one says anything?


  • Registered Users, Registered Users 2 Posts: 12,309 ✭✭✭✭Bard


    <font face="Verdana, Arial" size="2">Originally posted by Cr8or:
    If some 1 asks me 2 remove it ie a bord admin ect it will be down in a flash :P

    but if no one says anything?
    </font>

    Well the point was that Devore already objected to someone else who posted up that self same mobile number on this public forum.

    Personally, I'd object on the grounds that it could be at least a part of a cause for the guy getting unwarranted nasty calls and/or text messages.

    Bard
    "We do know it was we who scorched the sky..."


  • Registered Users, Registered Users 2 Posts: 3,446 ✭✭✭bugler


    Maybe with the money Esat will be saving by cutting off their "overusers" he might be able to afford a new number.


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  • Registered Users, Registered Users 2 Posts: 1,202 ✭✭✭Renton


    I say we get as many people as possible, Ringing them and complaining, repeadidly, if we ring them hundreds and hundreds of times,

    and keep asking to talk to their manager till u get the head boy, and complain to him

    If we get LOADS of ppl doing this, it will **** them off wink.gif

    Also if possible, get the mobile number of a high executive in ESAT, then put their number in the buy and sell,

    8 bedroom house, Dalkey Area, £50,000

    (ha ha)

    RentZ


  • Closed Accounts Posts: 579 ✭✭✭Da_cOmRaDe_MiKe


    ya them *****es at esat!!!!!!
    **** sake no one ****tted me more than them this year!!!
    o btw i use eircom and got isdn ye should try it and they bring a new thing out like esat! so hurry up and sign for it so i wont have to pay as muuch! wink.gif thnx

    - Da_cOmRaDe_MiKe
    <font face="Verdana, Arial" size="2"> Man causes all problems. No man, no problems. - Stalin </font>


  • Closed Accounts Posts: 2 gnardlz


    Is anyone else still logged in on their no-limits account?
    Are they just going to send a whopping bill next month?

    It's a dirty war!


  • Closed Accounts Posts: 2,682 ✭✭✭chernobyl


    you wont get kicked unitl the 8th/16th/24th.
    depending on when you get billed.

    Britany Spears Looking incredible


  • Closed Accounts Posts: 8 takeesattocourt


    Hi everybody!!
    I hope people are still checking up on this topic.I have been searching the internet for other people that have had promblems with no limits.
    I was on tv3 if any of you saw that.I have been in contact with consumer affairs who are dragging their feet on the issue,they are saying it is an issue for the director of telecommunications who in turn say it is a consumer affairs issue.What crap,burecrats gone mad,the ombundsman will tell you all they can do is to get these deparpments to actually listen to you and respond not much else.
    There are laws in place that cover false and misleading statements and false advertising,I would imagine this falls under tose categories,but the office of consumer affairs is not doing anything as far as I can see,lets put pressure on them,earn their money!
    Also the director of telecommunications office doesn't seem to want to do anything about it either,equally lets keep puting pressure on them.
    I agree with other people that say we have been discriminated against,imagine an all you can eat dinner advertised for £20,oh but fat people are not allowed!!
    Lets stop acting like sheep and take esat to court only by speaking up will anything ever change in this country!!
    Forget the excuses and arguments amongst yourselves it is a buisness transaction,esat gladly took your our money,whether they made money out of the service or not doesn't matter,they make millions anyway,no one in esat is going to starve because no limits didn't work out the way they wanted it to,but I bet a lot of you like me are spending extra money now!!
    It's buisness to them,thats all,they tried with the letter to put the guilt trip on people bulls**t,does anyone actually think they care about you or I?
    Almost every other country has block access,if esat can't make money from it then tough,don't offer it in the first place.
    I am definetly not letting go of this issue,I am intent on getting them into court on the discrimination issue and I would love to hear from others by email martinhayes1@ireland.com nor do i have any intention of leaving the burecrats get away with doing nothing!
    If anyone else is interested in getting involved please contact me,this country needs to be dragged kicking and screaming into the real world and companies like esat made accountable.
    Remember : you or I would be fined very fast for having no car tax or something stupid like that!
    Stop felling sorry for them its just buisness.
    regards
    Martin Hayes


  • Closed Accounts Posts: 975 ✭✭✭Inf


    Yeah,i got kicked off snl on the 8th and i have definatly spent more than £20 sence than frown.gif


  • Closed Accounts Posts: 9,193 ✭✭✭[Jackass]


    <font face="Verdana, Arial" size="2">Originally posted by takeesattocourt:
    Hi everybody!!
    I hope people are still checking up on this topic.I have been searching the internet for other people that have had promblems with no limits.
    I was on tv3 if any of you saw that.I have been in contact with consumer affairs who are dragging their feet on the issue,they are saying it is an issue for the director of telecommunications who in turn say it is a consumer affairs issue.What crap,burecrats gone mad,the ombundsman will tell you all they can do is to get these deparpments to actually listen to you and respond not much else.
    There are laws in place that cover false and misleading statements and false advertising,I would imagine this falls under tose categories,but the office of consumer affairs is not doing anything as far as I can see,lets put pressure on them,earn their money!
    Also the director of telecommunications office doesn't seem to want to do anything about it either,equally lets keep puting pressure on them.
    I agree with other people that say we have been discriminated against,imagine an all you can eat dinner advertised for £20,oh but fat people are not allowed!!
    Lets stop acting like sheep and take esat to court only by speaking up will anything ever change in this country!!
    Forget the excuses and arguments amongst yourselves it is a buisness transaction,esat gladly took your our money,whether they made money out of the service or not doesn't matter,they make millions anyway,no one in esat is going to starve because no limits didn't work out the way they wanted it to,but I bet a lot of you like me are spending extra money now!!
    It's buisness to them,thats all,they tried with the letter to put the guilt trip on people bulls**t,does anyone actually think they care about you or I?
    Almost every other country has block access,if esat can't make money from it then tough,don't offer it in the first place.
    I am definetly not letting go of this issue,I am intent on getting them into court on the discrimination issue and I would love to hear from others by email martinhayes1@ireland.com nor do i have any intention of leaving the burecrats get away with doing nothing!
    If anyone else is interested in getting involved please contact me,this country needs to be dragged kicking and screaming into the real world and companies like esat made accountable.
    Remember : you or I would be fined very fast for having no car tax or something stupid like that!
    Stop felling sorry for them its just buisness.
    regards
    Martin Hayes
    </font>


    HOLY SH!T!! im not gonna read all that, but i presume the bottom line is that you're ****ed off with esat, (i used my powers of deduction when i saw your red face at top of post)

    Renton has the right idea, cause the only reason they want a letter instead of call or Email is that you cant throw a call or email in the bin the second it arrives ,i say kid nap mary robinson and hold the ex-president for ransom, or just call and call and call and call and call and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    and call
    untill they get so p!ssed off, that they compensate you somehow, and go public with it ,make fewls out of them smile.gif


  • Registered Users, Registered Users 2 Posts: 1,562 ✭✭✭Snaga


    bring them to court....compensation.... mymymy am i the only one who finds that amusing?

    Regardless of how stupidly(the letter) they disconnected users, they are _legally_ in the right(check your contract - 30 days notice for _any_ reason).

    Weve argued this back and forth on the tech board, go read up on it instead of posting pointless uninformed posts here.

    Bottom line is, most people have moved on, its not like anyones going to care about no limits by the end of the year.


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    Jackass, if you arent going to read it all...

    DONT ****IN QUOTE IT!!!

    Grrrrr.

    DeV.


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