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Can't make calls while using broadband????

  • 25-06-2005 5:43pm
    #1
    jayo2004
    Registered Users, Registered Users 2 Posts: 359 ✭✭


    A friend of mine asked me to look into a problem he was having with his broadband connection he claimed that you could not hear anyone on the phone when he was on the net. The phone does ring but all you can here is static noise and the person on the other side can hear you but we can not hear them. I switched the dsl filter to a one that i know works but no joy. I also changed the Netopia Router. My next step was to ring eircom and they blamed it on the house having a line running to the bed room ( its not a extra line its just off the main Telephone) and that it would cost €100 to get an engineer out. Has anyone else ever seen this problem as he does not want to give eircom anymore money. The reason he got broadband was the fact the phone could be used at the same time. Any help would be great!!!


Comments

  • #2
    fade2black
    Closed Accounts Posts: 6,937 ✭✭✭fade2black


    Make sure that the person is using a filter through every phone point.


  • #3
    jayo2004
    Registered Users, Registered Users 2 Posts: 359 ✭✭jayo2004


    Ill give it a go. Thanks


  • #4
    zap
    Closed Accounts Posts: 839 ✭✭✭zap


    most likely filter although i have no filte ron one of my phone sockets, it's naturally no problem when bb interface is off but when it's on I can;t use that handset or it un syncs the bb.


  • #5
    Marcopolo85
    Closed Accounts Posts: 330 ✭✭Marcopolo85


    jayo2004 wrote:
    A friend of mine asked me to look into a problem he was having with his broadband connection he claimed that you could not hear anyone on the phone when he was on the net. The phone does ring but all you can here is static noise and the person on the other side can hear you but we can not hear them. I switched the dsl filter to a one that i know works but no joy. I also changed the Netopia Router. My next step was to ring eircom and they blamed it on the house having a line running to the bed room ( its not a extra line its just off the main Telephone) and that it would cost €100 to get an engineer out. Has anyone else ever seen this problem as he does not want to give eircom anymore money. The reason he got broadband was the fact the phone could be used at the same time. Any help would be great!!!

    Did have BB from UTV. Only fitted the filter at the point where the modem was and that cured it. :)


  • #6
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    You need to have a filter on every phone socket in the house.

    Typically in the room where you have the computer, you have a filter with two ports, one for the modem, the other for the phone. In every other room you should have a filter with only one port, a port for the phone.

    BTW this includes fax machines, sky boxes, answering machines etc.


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