"pings of 150 should be OK" according to IBB rep.

spooky donkey

I have been getting bad pings for 6 days now, and bad download speeds. I rang twice and got the run around by their tech support. I have been with IBB 6 months and have had about 3 months where my speeds were 256k up and down. Im still paying the 48 yoyo for this service all this time. I have posted in the IBB provlems post here thread no joy. I think this is a plan on their part for damage limitation. Have all the complaints on one thread so they get less attention. On one call to them after telling the guy I was getting kicked off servers for continuious pings over 150 he told me " I think these servers have to high standerds, a ping of 150 should be well acceptable "

Well not when all the eircom lads are getting 30-50 in my clan. The reason Im so anoyed is last time I had this problem i waited 2 months to get it sorted. Those pings are from tonight(Friday) at about 10pm. How long till this gets sorted. I was suposed to play a clan match tonight and I had to pull out. Why am I paying 48 yoyo when the Eircom/Smart lads are paying 35.

Im looking foward to my call on monday when they give more crap and tell me my connection is fine. ALso I keep getting told someone else is looking in to it rather than the person in talking on the phone.

I would advise any one else having problems to start their own thread so as not to hide the real amount of IBB users having problems, rather than having it going into just one thread.

Anima

150ms is damn near unplayable. I'd ****ing raise hell If I were you.

Just cancel as soon as you can and get Eircom/Smart/NTL. I mean its less bandwidth (for some of them) but at least its stable.

Drapper

spooky donkey wrote:

I have been getting bad pings for 6 days now, and bad download speeds. I rang twice and got the run around by their tech support. I have been with IBB 6 months and have had about 3 months where my speeds were 256k up and down. Im still paying the 48 yoyo for this service all this time. I have posted in the IBB provlems post here thread no joy. I think this is a plan on their part for damage limitation. Have all the complaints on one thread so they get less attention. On one call to them after telling the guy I was getting kicked off servers for continuious pings over 150 he told me " I think these servers have to high standerds, a ping of 150 should be well acceptable "

Well not when all the eircom lads are getting 30-50 in my clan. The reason Im so anoyed is last time I had this problem i waited 2 months to get it sorted. Those pings are from tonight(Friday) at about 10pm. How long till this gets sorted. I was suposed to play a clan match tonight and I had to pull out. Why am I paying 48 yoyo when the Eircom/Smart lads are paying 35.

Im looking foward to my call on monday when they give more crap and tell me my connection is fine. ALso I keep getting told someone else is looking in to it rather than the person in talking on the phone.

I would advise any one else having problems to start their own thread so as not to hide the real amount of IBB users having problems, rather than having it going into just one thread.

Are you seriuos ? I used to get 150 on Dial up with Eircon !! I think this is unaceptable !

Are they seriuos?

I would ask for a team leader when I call next as the tech support guy must be new with acomment like that !! If he does not help then I think you need to look into a new ISP !

BTW COD "HEadquaters" good COD S&D "BAD"

D

Gone West

yeah, straightaway ask for a team leader.
Then once you get them, ask for a manager/their supervisor if he doesn't seem to be helping you. Explain that in their advertising, they included online gaming as a "pull" factor of broadband. This, in your opinion amounts to false advertising. As does their advertised speed, which you can't even get a fraction of, when downloading. Say that you are considering ringing the gerry ryan show, to complain. And as your sister/girlfriend is one of the show producers, you will have no problem getting on.

This will cause them (hopefully) to do everything they can to sort out your problem.

Also, get everyones name that you talk to. write them down, with a brief line or two about what they say to you. They will probably contradict each other.

---

On another note, the mods just integrate all the IBB threads, to keep the place free of clutter!

And drapper is right, S&D and headquarters is crap!

spooky donkey

To be fair to them my download speeds improve since I rang them. Im getting 80-100K but thats less than half I suposed to get on a 2 meg line.
Notice the pings of all the lads with -<{1st-IB}>- before their name. Most of those lads are on eircom.

Dooom

Anima wrote:

150ms is damn near unplayable. I'd ****ing raise hell If I were you.

Just cancel as soon as you can and get Eircom/Smart/NTL. I mean its less bandwidth (for some of them) but at least its stable.

It's not unplayable...my mighty Dial-Up (damn eircom won't fix my ISDN) and me have kicked many a BB ass with pings of 200+.

Anyway, I was just wondering something here. Excuse my ignorance if it seems so, but with all these Eircon and Esat BB users being kicked in the nuts with their various unacceptable speeds and whatnot, would it not make some sense to get as many people as will do it, march up to Eircons or Esats HQ (or even ComReg or something like that) and demand them to cop the hell on?
Maybe someone's already tried that (Ireland Offline, maybe. I haven't read much into it to be honest), I'm not sure, but it would seem like that's the only way anyone's going to get anything done around here.

It's either that or just buy out Eircon and fire the lot of them, then set it back up as like...Eirjoy or something.

spooky donkey

well people power is always hard to get going. Ive just had a night of getting kicked from out Battlefeild Vietnam server for high pings what next?

[AK47][JONNYNEW

I was without my best player for the last 2 match'snow,
I.B.B should get there finger out.







1st-IB are recrueing Battlefeild Vietnam players.
Visit www.1st-ib.net to join up.

BFV server 217.158.176.40:15567

Drapper

spooky donkey wrote:

well people power is always hard to get going. Ive just had a night of getting kicked from out Battlefeild Vietnam server for high pings what next?

Pings still not sorted?

IBB should be ashamed of themselves.........I dont know

TerrorFirmer

I used to get 150 on Dial up with Eircon

What? Last Time I tried Dial Up I got pings from 700-850.

Using BB I get pings of 170 on most busy servers, and can play perfectly....

Who said 150 is near unplayable? :rolleyes:

oneweb

FuzzyLogic wrote:

Say that you are considering ringing the gerry ryan show, to complain.

Gerry:'OK, next we have FuzzyLogic who's only getting 150ms pings on IBB'.

As if.

Mentioning names like 'Gerry Ryan', 'Joe Duffy' etc will only get you as far as being called a knob while you're put on mute.

spooky donkey

This is what pings of over 150 get you


So how can I play like that then?
During the game I get about 3-4 warnings that my ping has exceded 150 then that message. I used to get pings on 180 back in the day when we were all playing Quake2 on 56k. It wasent a problem in those days cause every one was in the same boat. There is a big difference between 180 and 25, for those that dident learn to count.

Fobia

MobileInfantry wrote:

What? Last Time I tried Dial Up I got pings from 700-850.

Using BB I get pings of 170 on most busy servers, and can play perfectly....

Who said 150 is near unplayable? :rolleyes:

Dialup should get you 150ms-200ms, I played on 180ms for years and hated it. Now I ping 20ms and it's alot nicer .

150 might be playable in cs but in faster games such as quakeworld or quake3, it's pretty much unplayable. Afair, you're an IBB user too MobileInfantry? Maybe this is a countrywide problem.

spooky donkey

Beside pings of 150 is what was getting me kicked but it was not uncommon for it to drift over 200. I had pings of 250 at one stage. To be fair what ever IBB did after my second call my pings went from 180 - 250 and now are in the 100 -170 range. Still not good enough. Before last sunday I was pinging at 30 all the time then all of a sudden 200+.

Civilian_Target

I was on IOL in Dublin and found their pings to be pretty good, in the 30 - 60 range, so it could be something to do with contention at your exchange. My parents and friends in the country are on Eircom or UTV Internet and get pings in the 60-90 range, but if you're in Blanchardstown that shouldn't be the issue.

I'm in Blanchardstown myself now, but I'm on Irish Broadband, and get pings of 20-40
If you're unhappy with IBB, tell them you're unhappy with the quality of their service, that it wasn't as advertised (ie. faster than dialup) and ask to be disconnected, in the form of an angry letter, and sign up with IBB.

[EDIT]Fecking misread that - thought you were on IOL not IBB. I find the IBB Breeze 1mb to be extremely good, I've hosted servers and everything no problem.[/EDIT]

Nevyn

Civilian_Target wrote:

I'm in Blanchardstown myself now, but I'm on Irish Broadband, and get pings of 20-40

and yet spookey is getting 150 plus ? what gives.

And I wasnt even home last night arguing for my share of the b/w.
It has gotten to the stage we cant play online games together. :mad:

Infini

It's probably the relay station itself maybe?

spooky donkey

I think you could be right there I ran a trace route and my pings are 50-60 just to the mast in Ballycoolin and Im suposed to be on the Atrium as i can see that from my window.

Civilian_Target

Ah - I don't think I'm on the Ballycoolin mast - I'm in Warrenstown, just East of Mulhuddart village, and my mast faces south (Ballycoolin is to the North-East of my house) towards Blanchardstown village. See my really badly drawn attached map.

If you're pinging 50-60 to the mast though it means that the routing to Ballycoolin must also be screwed though, because theres no way that the total trip time should be 150, even if the ping to your mast is 50-60....

What service are you on, Breeze or Ripwave? Have you considered that your equipment might also be fecked?

Drapper

Civilian_Target wrote:

Ah - I don't think I'm on the Ballycoolin mast - I'm in Warrenstown, just East of Mulhuddart village, and my mast faces south (Ballycoolin is to the North-East of my house) towards Blanchardstown village. See my really badly drawn attached map.

If you're pinging 50-60 to the mast though it means that the routing to Ballycoolin must also be screwed though, because theres no way that the total trip time should be 150, even if the ping to your mast is 50-60....

What service are you on, Breeze or Ripwave? Have you considered that your equipment might also be fecked?

Spooky is getting 60ms just to the mast (I get 9ms !) !! think they may have moved him over to the Ballycoolin mast ! Mad as he can see Atrium from his front door !! Ballycoolin cant been seen I dont think !

Anyone else on ATrium been switched?

Nietzschean

umm considering they use direction antenna's they would have to come out to switch ye...

Gone West

oneweb wrote:

Gerry:'OK, next we have FuzzyLogic who's only getting 150ms pings on IBB'.

As if.

Mentioning names like 'Gerry Ryan', 'Joe Duffy' etc will only get you as far as being called a knob while you're put on mute.

No more like
gerry: next we have peter, who pays €60 per month, yes thats right, €720 EVERY year to Irish broadband, but they dont provide the service they advertise.

I know a manager in a large tech support firm, and she says it's company policy to do everything they can to satisfy any customer who says something like this.

Drapper

Darth Bobo wrote:

umm considering they use direction antenna's they would have to come out to switch ye...

I agree with yah !

Mutant_Fruit

Your first hop should only take at most 10ms. Routing through IBB themselves is usually quite fast, adding only about 4ms to irish servers. If pings to the first hop are bad, its either interference or an overloaded server/router. in other words, its not ok.

Fobia

If the nodes are almost lined up with eachother (ie <7 degrees), then they wouldn't have to come out, and the bad alignment may be why you get such bad pings. However I'm guessing that they arent, and as such indeed they would have to come out to re-align your directional antenna.

spooky donkey

OK i ran a trace route programe and here are the results.

It seems my problems is right to the IBB mast in ballycoolin. My ariel is pointing to the atrium about 500 meters from my house. Why am I comming off Ballycoolin. Or is the atrium called ballycoolin as far as their router is concerned. Has any one else on the atrium ran a trace route?

JNive

Oh Dear God thats a horrible trace route. If they advertise only gaming as being one of the activities it supports, then that is a complete disgrace and should be dealt with seriously, Firstly, your trace route should be pretty flat low and with NO timeouts like you appear to ge getting every few seconds,

Drapper

spooky donkey wrote:

OK i ran a trace route programe and here are the results.

It seems my problems is right to the IBB mast in ballycoolin. My ariel is pointing to the atrium about 500 meters from my house. Why am I comming off Ballycoolin. Or is the atrium called ballycoolin as far as their router is concerned. Has any one else on the atrium ran a trace route?

WTF ....................... i've seen more flatlines on ER last night !

thats a disgrace ! not a good advertisement for IBB

Adey2002

Can anyone tell me when/where they have seen/heard Irishbroadband advertise their service as being able to play online games. Advertising standards have asked for the info.

JNive

First.
http://www.irishbroadband.ie/htmdocs/bb_at_home/for_me.htm

They say it has excellent quality service, which our poster above clearly hasnt.

Secondly
http://www.irishbroadband.ie/pdf/home_guide_pricing.pdf

They list online gaming as a suitable use of their home product.

Third,
Nowhere do they say that you are not guaranteed the top speed, nor do they hint that the speed can vary widely.

spooky donkey

JNive wrote:

First.
http://www.irishbroadband.ie/htmdocs/bb_at_home/for_me.htm

Third,
Nowhere do they say that you are not guaranteed the top speed, nor do they hint that the speed can vary widely.

This is true no ISP guarantees constant steady pings. Even on the best of them where you are gatting 20-40 onece every 20 mins half an hour you might get the odd spike over 100. No car manufactured gaurantees yer car wonk break down after you drive it out of the show room, but if it does the fix it very quick. Tech support keep trying to tell me that they dont guarantee my pings and the comment that 150 should be ok is them trying to make me thing that every thing is fine with my connection and I should get off the phone and not bother them at all. Thats what they want.

JNive

Perhaps some clarity on my post lol.

Nowhere do they advise the customer that they may receive below max speed or service. Ie, it would appear to the average person looking at the site that there should be no reason why you should not get low-latency 1MBit internet connectivity. I realise its contented also, but that generally implies that there will actually be an off-peak period when you can get full speed. If lines are contended so horribly then it no longer becomes a 1MBit contended line, but just an over congested mast being advertised as 1MBit.

IrishBroadband do seem to be skimping on capacity in many places it would appear, but obviously not all.

spooky donkey

OK i made call 3 today got though to a guy called Jeff. He is the guy from my first call but not the guy who said 150 was an ok ping. Anyway he said he pinged my ariel fine so I directed him to this thread to look at my trace route info. He made some changes but as im in work now I cant test them out till I go home. In about an hours time. Im not too hopefull though if it was that simple a fix call 2 should have fixed my problem. Im taking notes on all my calls and who I speak to from now on at this point. If it goes on for months like the last time im getting on to comreg.

PowerHouseDan

I made 4 calls today there is a guy called Tom working there to be fair he is very helpful, But my connection is still crap, and even worse they said if it doesnt improve tonight then there is no more they can do, los seems to be fine etc I got ratty saying you cant just turn around and say there is nothing you can do its not a content ratio issue They keep blaming my router, they said its impossible that i am on a 2mb connection because it hasnt happened yet, and then just said i was a heavy downloader, i download about 3 gig a month. I have recorded the calls (good old 6230) and ring up the Cork office and let them deal with them, One of the directors works there and he has always sorted it out for me.

Legion

Dunno if this is right or not but this is the first time ive seen a hop from ballymun to ballycoolin ( i think )


Tracing route to www.jolt.co.uk [82.133.85.65]
over a maximum of 30 hops:

1 * * * Request timed out.
2 2 ms 2 ms 4 ms DN16-ballymun-lo0.irishbroadband.ie [62.231.57.6
5]
3 8 ms 7 ms 9 ms DN40-ballycoolin-lo0.irishbroadband.ie [62.231.5
2.173]
4 11 ms 17 ms 18 ms DN03-fe-1-3-1-30-tallaght.irishbroadband.ie [62.
231.32.145]
5 35 ms 36 ms 33 ms DN42-as1-0-ibis-access.irishbroadband.ie [62.231
.52.134]
6 51 ms 47 ms 47 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
7 42 ms 34 ms 33 ms lvl3gw.thn.packetexchange.net [212.187.197.193]

8 35 ms 45 ms 37 ms lon1-9.nildram.net [195.66.224.59]
9 31 ms 37 ms 34 ms jolt-gw.nildram.net [195.149.20.126]
10 88 ms 89 ms 92 ms 82.133.85.65

Ping's to jolt are all over the shop,is there much of a directional difference between coolin and the atrium barry?? if there is just gret up onto the roof and make sure that your pointing at the Atrium and not Ballycoolin.

jesus_thats_gre

.











Further to my post on the other IBB thread where I was experiencing packet loss over the weekend...





I was told that 4% packet loss is "not bad" and is "normal".....





IBB had really wanna do something about some of their tech support/cust service staff.. It really is appalling sometimes.

Nevyn

Oh it is pointing directly at the Atrium.

We rang them again.
Same first level customer support ( definatly not techincal), and got the same
speil again.
We were asked to dl nvida drivers, file size 18.9mg and it took 7 mins 13 secs
so thats about 44k. The run arround and still no answers.
We are trying to be fair and have rang now 3 times and tried pming people
but still no answers.


And just now I went to try play some cod, and no joy.
I will have to find another way to kicks spookeys ass, as i was pinging the sever at 157.

spooky donkey

OK call number 4 and I seem to be getting some where. I spoke to a guy with a foregin accent I think his name was reddy or eddy or something like that. Any way this guy is the 1st guy to actually admit that I had a problem I showed him the trace route on this thread and said when he did a trace route back there was a high ping from the atrium to me. About 160, he did mention that there was a lot of traffic on the atruim but the latency was still very high. He said he would escalate the problem to network operations after i explained this was my 4th call. He also tried remodulate my ariel, said the power on the signal was weak. Told me he would get back to me tomorrow or I was to ring him. So i`ll do that. Asuming the remodulation dosent work. Im not at home now so I cant check.

Legion

Thaed wrote:

I will have to find another way to kicks spookeys ass

A big pair of Steel toe'd boots springs to mind heh sorry Barry

Hope you get it sorted soon m8..I still havent got my upload problem sorted

Couch Potato

something definitely wrong on Ballycoolin ..

current speeds from irishisptest.com/myspeed

159kbs down / 184 up ... ???

back to my dsl line for this evening .. didn't cancel yet ..

Couch Potato

something 'happened' at 6pm as it dropped from 1.9mbps at that time

Legion

Couch Potato wrote:

something definitely wrong on Ballycoolin ..

current speeds from irishisptest.com/myspeed

159kbs down / 184 up ... ???

back to my dsl line for this evening .. didn't cancel yet ..

My plan is to get Smart BB when the Santry Exchange comes online, was going to give the boy the dsl and I keep the IBB but with the upload speed the way it is I think i be canceling once smart arrives.

spooky donkey

I might have to go see when Smart comes to my area so. I feel like giving up on IBB tbh. This is the second time in 5 months this has happened and was 2 months getting it sorted last time.

spooky donkey

Wel after my call yesterday when I go thome from work my pings were s obad they went through the roof. Over 300 at midnight last night. Then at 12pm today It seemed to get really good. Not ideal mind but a lot closer than it has been this last week. Between 50 and 120. i want to do more testing later on tonight to see if things get better.
Hopefully it is fixed.

G|N|T

HEY SPOOKY!!! CHECK OUT THE PINGS

Pinging 217.158.176.40 with 32 bytes of data:

Reply from 217.158.176.40: bytes=32 time=18ms TTL=118
Reply from 217.158.176.40: bytes=32 time=19ms TTL=118
Reply from 217.158.176.40: bytes=32 time=14ms TTL=118
Reply from 217.158.176.40: bytes=32 time=18ms TTL=118

Ping statistics for 217.158.176.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 19ms, Average = 17ms

IM ON IRISH BROADBAND AND WOULD YOU LOOK AT THAT NEVER HAVE PROBLEMS!!! TIS A GREAT BB COMPANY IN MY BOOKS

Drapper

G|N|T wrote:

HEY SPOOKY!!! CHECK OUT THE PINGS

Pinging 217.158.176.40 with 32 bytes of data:

Reply from 217.158.176.40: bytes=32 time=18ms TTL=118
Reply from 217.158.176.40: bytes=32 time=19ms TTL=118
Reply from 217.158.176.40: bytes=32 time=14ms TTL=118
Reply from 217.158.176.40: bytes=32 time=18ms TTL=118

Ping statistics for 217.158.176.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 19ms, Average = 17ms

IM ON IRISH BROADBAND AND WOULD YOU LOOK AT THAT NEVER HAVE PROBLEMS!!! TIS A GREAT BB COMPANY IN MY BOOKS

Ehhh read the thread name mate.......... IBB gloating somewhere else

This is not a trace route thread !!

Mac daddy

Its a bad day today normally they are quite good around 20-40ms for me

spooky donkey

G|N|T wrote:

HEY SPOOKY!!! CHECK OUT THE PINGS


IM ON IRISH BROADBAND AND WOULD YOU LOOK AT THAT NEVER HAVE PROBLEMS!!! TIS A GREAT BB COMPANY IN MY BOOKS

yeah there grand when they work just wait till you ring them with a problem and they try to tell you there is nothing wrong with what you are getting, try play the contention card at ya. I played for a bit just now to that server was getting pings around 120-200 at 9pm. Good pings are no use at 2am or 11am when no one is playing games.
I supose its phone call number 5 tomorrow. Its suposed to be going to higher powers and all, according to IBB tech support.
They also said they would get back to me today.

Couch Potato

C:\>ping -n 100 83.141.106.65

Pinging 83.141.106.65 with 32 bytes of data:

Reply from 83.141.106.65: bytes=32 time=26ms TTL=255
Reply from 83.141.106.65: bytes=32 time=5ms TTL=255
Reply from 83.141.106.65: bytes=32 time=13ms TTL=255
Reply from 83.141.106.65: bytes=32 time=6ms TTL=255
Reply from 83.141.106.65: bytes=32 time=14ms TTL=255
Reply from 83.141.106.65: bytes=32 time=15ms TTL=255
Reply from 83.141.106.65: bytes=32 time=389ms TTL=255
Request timed out.
Reply from 83.141.106.65: bytes=32 time=8ms TTL=255
Reply from 83.141.106.65: bytes=32 time=21ms TTL=255
Reply from 83.141.106.65: bytes=32 time=46ms TTL=255
Reply from 83.141.106.65: bytes=32 time=10ms TTL=255
Reply from 83.141.106.65: bytes=32 time=13ms TTL=255
Reply from 83.141.106.65: bytes=32 time=6ms TTL=255
Reply from 83.141.106.65: bytes=32 time=7ms TTL=255
Reply from 83.141.106.65: bytes=32 time=10ms TTL=255
Reply from 83.141.106.65: bytes=32 time=13ms TTL=255
Reply from 83.141.106.65: bytes=32 time=7ms TTL=255
Reply from 83.141.106.65: bytes=32 time=54ms TTL=255
Reply from 83.141.106.65: bytes=32 time=55ms TTL=255
Reply from 83.141.106.65: bytes=32 time=28ms TTL=255
Request timed out.
Reply from 83.141.106.65: bytes=32 time=5ms TTL=255
Reply from 83.141.106.65: bytes=32 time=17ms TTL=255
Reply from 83.141.106.65: bytes=32 time=60ms TTL=255
Reply from 83.141.106.65: bytes=32 time=177ms TTL=255
Reply from 83.141.106.65: bytes=32 time=57ms TTL=255
Reply from 83.141.106.65: bytes=32 time=8ms TTL=255
Reply from 83.141.106.65: bytes=32 time=7ms TTL=255
Reply from 83.141.106.65: bytes=32 time=7ms TTL=255
Reply from 83.141.106.65: bytes=32 time=6ms TTL=255
Reply from 83.141.106.65: bytes=32 time=27ms TTL=255
Reply from 83.141.106.65: bytes=32 time=57ms TTL=255
Reply from 83.141.106.65: bytes=32 time=13ms TTL=255
Reply from 83.141.106.65: bytes=32 time=12ms TTL=255
Reply from 83.141.106.65: bytes=32 time=6ms TTL=255
Reply from 83.141.106.65: bytes=32 time=24ms TTL=255
Reply from 83.141.106.65: bytes=32 time=6ms TTL=255
Reply from 83.141.106.65: bytes=32 time=18ms TTL=255
Reply from 83.141.106.65: bytes=32 time=16ms TTL=255
Reply from 83.141.106.65: bytes=32 time=10ms TTL=255
Reply from 83.141.106.65: bytes=32 time=86ms TTL=255
Reply from 83.141.106.65: bytes=32 time=15ms TTL=255
Reply from 83.141.106.65: bytes=32 time=12ms TTL=255
Reply from 83.141.106.65: bytes=32 time=8ms TTL=255
Reply from 83.141.106.65: bytes=32 time=199ms TTL=255
Reply from 83.141.106.65: bytes=32 time=8ms TTL=255
Reply from 83.141.106.65: bytes=32 time=4ms TTL=255
Reply from 83.141.106.65: bytes=32 time=49ms TTL=255

etc . etc. etc. et.

This is just pinging the feckin gateway ...

jesus_thats_gre

Have the exact same problems as couch potato...



I escalated to IBB on Friday by email with example. I called them yesterday (Monday) and the person I spoke to firstly tried to fob me off by saying a small percentage of packet loss is acceptable. I then told him it was not acceptable and he then went "ohhh thats right, there was a problem this morning but it was resolved".

I done a ping test and it did actually seem ok..

The problem then re-occurred later on that evening and persisted throughout today. I called them again and was once again told that "2% or 3% packet loss is acceptable, as were the ping spikes". I told him that it was not acceptable as the first occurence was only on Friday and I had never experienced it in the 12 months prior.

He then told me "he would escalate it to someone in second line".

I have a feeling means it has been put into the IBB black hole.

Couch Potato

must be a problem - my story goes as follows :

Install last Thursday - eveything ok - pings 4-8ms to gateway - watched the installer guy like a hawk.

d/l and u/l fine until yesterday after 6pm - then all went to hell.

Sent an extremely snotty e-mail to support/sales guy detailling the problem first thing this morning ... outlining that I had to switch back to my DSL line last night (haven't cancelled yet) due to the speed probs - I had to actually connect to the office to try and resolve a system problem.

rang at 6:30 pm this evening to follow up on call - pings to my "radio" in the 100's ... I said not acceptable - didn't seem to bothered - won't be able to check until tomorrow ...

I really hope this is going to get fixed quick ... or they can come back and take it away ...