Recieved Faulty Goods from seller in ebay

Cork · 24-12-2004 7:12pm #1

I bought a product on ebay that I received today. The problem is that it does not work.

I am going to send it back & I will suggest that he returns the purchase price which was about €7 or €8 euros.

I paid for it using Paypal - How should I look for a refund to be paid?

PRE_10_DER · 24-12-2004 7:17pm

ask the guy.. if he refuses, go to paypal and make a claim.. you might be able to get a refund from them. If not, you could claim off eBay... how much was it? you can't claim from eBay if it's less than 15 sterling.. postage isn't included.. if it's under 15, report him anyway cos he might get suspended and if not it'll be put on his account...

smiaras · 24-12-2004 7:30pm

This post has been deleted.

PRE_10_DER · 24-12-2004 7:36pm

it has to be reported to paypal within 30 days, you have up to 3 months to claim with eBay, but you can't make a claim untill you file an online fraud complaint.. no point contacting eBay yet,, they will just tell you to contact the seller and work things out, eBay is really only when all else fails..

but contact the seller, you'd be surprised.. a lot of them will refund you.. but there are some pricks!!

Cork · 02-01-2005 7:24pm

PRE_10_DER wrote:

but contact the seller, you'd be surprised.. a lot of them will refund you.. but there are some pricks!!

He just contacted me. He is offering a replacement or refund. I'll go for the refund.

I have a standard paypal account - can he just credit this?

Spunog UIE · 02-01-2005 10:46pm

i was wondering something kinda of similar. If you use paypal to sell things on the net, and you have to give someone a refund for whatever reason can it be done easily, or do you have to pay them back through pay pal, which would suck seen as how they take a percentage for each transfer?

alleepally · 02-01-2005 11:07pm

Cork wrote:

He just contacted me. He is offering a replacement or refund. I'll go for the refund.

I have a standard paypal account - can he just credit this?

Can't he just transfer money FROM his paypal account TO your account. Works both ways doesn't it? Case closed, next plaintiff!!!

Spunog UIE · 02-01-2005 11:13pm

yes but wouldn't that person then have to refund the money + the orignal percentage that paypal took + the percentage on the transaction? There must be a simple refund thing on it.

A Dub in Glasgo · 02-01-2005 11:45pm

There is a simple refund process within Paypal. The buyer will get his money and the seller will get his fee back.

Paypal will not care if the item is faulty, the only way they would have refunded (if the seller did not) was if the buyer stated the item was never received and the seller could not prove that someone did not receive it.

Ebay will not care if the item is broken and you can claim off their insurance. There is a £15 sterling excess so if the item is only worth €8, the buyer would have got nothing.

Pet · 03-01-2005 8:17pm

Damn, I got an APC DVD in which the sound was really crappy, I contacted the seller but never got a reply, and now when I look up his username he's unregistered! Is there anything I can do about this?

D!ve^Bomb! · 03-01-2005 11:41pm

yeah,, it doesn't matter if he's unregistered.. how much was the dvd? you can still claim off eBay or PayPal, but you can't claim off paypal if you paid more than 30 days ago.. and tbh, if you claim with eBay, it's not 100% certain you will get a refund, and if you do, it will take a long time for them to actually give you the money..

Plus, eBay will take 15GBP off what you want refunded.. so if you paid 16GBP for the DVD, you'll only get 1GBP back.. and if you paid less than 15GBP, then you'll get SFA

Recieved Faulty Goods from seller in ebay

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