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Esat bt/ iol Problom

  • 07-12-2004 11:37am
    #1
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭


    usually i wouldnt complain about this as id be loving it but im now a fully working member of society etc.. and need to keep a good credit rating for banks etc.. my problom is that esat have never billed me afaik . i might of paid the first bill (over a year ago )but since that nothing . not a e-mail or a letter . they left it so long my credit card has expired and a new one was issued so they would need the new info .

    anyone know anyone i could e-mail to get this sorted as if ive to pay €40 pm thats almost €500 and id like to know when ive to pay it so i can plan it into the budget .

    also anyone else have this problom ????


Comments

  • #2
    aodh_rua
    Registered Users, Registered Users 2 Posts: 1,242 ✭✭✭aodh_rua


    I had a similar problem. Rather then getting a bill or seeing a direct debit go out of my account I used to get overdue - pay up now letters. I used to ring to complain and then two months later the same thing again.


  • #3
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭elexes


    aodh_rua wrote:
    I had a similar problem. Rather then getting a bill or seeing a direct debit go out of my account I used to get overdue - pay up now letters. I used to ring to complain and then two months later the same thing again.

    ahh so u got a letter .. .wonder when ill be getting one


  • #4
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭elexes


    looks like i should of kept my mouth shut . seems im not one of there customers accorind to there files but am shown up as was connected . they said they would ring me back when they looked into it ...
    bah .. could of had free bb


  • #5
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭elexes


    well i think i got this sorted today . got talking to a very nice girl who sorted it all out for me and said that i wouldnt be charged for anything previous to this day . so woho free bb for a year !


  • #6
    cregser
    Registered Users, Registered Users 2 Posts: 999 ✭✭✭cregser


    It would have been unfair of them to punish you for your honesty.

    IOLBB are used to botch-ups like this. I've generally had no problems in the last 14months (they've billed me roughly every 2 months), but I've seen plenty of strange stories on this board relating to iolbb.

    I'm gonna switch to NTL as soon as I can. 3 times the d/l speed, twice the u/l speed, twice the d/l cap, and a reduced contention ratio for about €2 cheaper per month (come January) - it's a bit of a no brainer!

    My only worry is how the cable bb signal would be effected by the time it reaches my PC - it has to go through a few satelite dishes and boosters with dodgy connections before it reaches the computer room (up in the attic).


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