Company charging extra than agreed

satnavadays

Hi all,

I got a quotation from a company for the supply of a product. The product needed to be specially assembled and we agreed over the phone that the assembly would take 1 day.

Goods came and got installed but it wasn’t straight forward and I got the invoice today and it’s over 50% higher than the quotation.

They are charging an extra amount for fitting for another company that had to help them but they didn’t agree that fee with me in advance.

Can they do this? I would have thought that if extra work needed to be done I should have been told but they are adamant that the third party cost is chargeable.

Any opinions are greatly appreciated.

whiterebel

Is this a B2B transaction? This is a consumer issue forum

satnavadays

No, it’s a B2C transaction.

goodlad

https://www.boards.ie/discussion/2058399888/company-charging-extra-than-agreed

You got a quote for the installation, difficulties came up and they hired another company to help them due to lack of skills or planning or whatever…
IMO that's on them to suck up that cost, pay them what they quoted and nothing more.

magicbastarder

You got a quote, agreed to it and got the goods delivered and installed. I can't see how you owe them anything more that was on the quote, the company are just trying to foist their loss onto you.

Mrs OBumble

What does the small print in the contract say?

Xterminator

Its all about the contract. What it says, the Ts&Cs etc.

did you pay the extra yet? If not id get legal advice before paying. Then if the advice is you dont have to pay - contest the new charges in writing to the company.

satnavadays

Thanks all.

I didn’t get a contract from them, just a quotation for the materials and when I rang them they agreed orally to do the installation.

A hire of equipment was needed for the installation however, I wasn’t asked for the fitting and if I had been I had a contact that could have done so for much less.

They made errors in the installation and I had to pay another company to rectify. Would I be unreasonable to deduct this from their fee?

Xterminator

a contact can be verbal - IE agreed over the phone. you cannot unilaterally change a contract. they cannot unilaterally change a contract.

If they didn't complete to your satisfaction you should have complained and given them the chance to rectify. if you didn't do that, you might run into issues making a claim against them in small claims court, because you need to notify them and give them a chance to put it right.

If you are not happy with the service
If things go wrong with the service, it is always the supplier who should put things right. The supplier must resolve any issue, so the service meets what was agreed in the contract.

The supplier must correct the issue for free, within a reasonable time and without significant inconvenience to you. A reasonable time means the shortest possible time to fix the issue.

If it is not possible or too expensive for the supplier to resolve the issue, you have the right to either a price reduction or refund. If the issue is minor, you can only ask for a price reduction.

https://www.citizensinformation.ie/en/consumer/buying-services/problem-with-a-service/#:~:text=If%20things%20go%20wrong%20with,without%20significant%20inconvenience%20to%20you.