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Eir won’t take back unwanted gift (phone)

  • 30-12-2023 10:45am
    #1
    RWD
    Registered Users, Registered Users 2 Posts: 216 ✭✭


    Hi all,

    bought a phone as a Christmas present for someone but they had bought a new phone online in the meantime,I have the receipt and the box is untouched,I bought it less than a week ago but they will not take it back/refund me

    has anyone else been in the same situation?

    thanks in advance



Comments

  • #2
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,717 ✭✭✭✭Jim_Hodge


    Did you buy online or in a physical shop?



  • #3
    RWD
    Registered Users, Registered Users 2 Posts: 216 ✭✭RWD


    In the shop



  • #4
    banie01
    Registered Users, Registered Users 2 Posts: 17,296 ✭✭✭✭banie01


    Change of mind isn't a reason that Eir or anyone is obliged to accept a return for a phone purchased in-store. That some retailers do? Is great, but it isn't a consumer right.



  • #5
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,717 ✭✭✭✭Jim_Hodge


    https://www.boards.ie/discussion/comment/121549518#Comment_121549518

    Too bad. Distance selling might have saved you.

    They're not obliged to refund you at all. Any chance of negotiating a store credit? Perhaps sell it on as an unwanted gift?



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