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Cannot access online banking while abroad

  • 16-08-2023 7:20pm
    #1
    tomtoml321
    Registered Users, Registered Users 2 Posts: 2 ✭


    I am on visiting my daughter in Canada and have unfortunately mislaid my mobile phone in Dublin airport yesterday. As I result I am having problems using my bank card as it asking me to use my phone to verify purchases. Is there any way around this? I am also having issues accessing my email for the same reason.


Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for getting in touch with us here on Boards.ie

    I am very sorry to hear about this. I would advise contacting our customer service desk on +35314044000 from abroad and my colleagues can discuss this with you and offer further guidance.

    Thanks, Eve



  • #3
    tomtoml321
    Registered Users, Registered Users 2 Posts: 2 ✭tomtoml321


    Hi Eve,

    I was speaking to someone in customer service today and he closed my online banking account and advised me to call banking 365 today to set up a new account. Is there any way I can do this online or request a callback? The five minute call yesterday set me back 27 euro.



  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there,

    This has to be resolved over the phone for security reasons.

    Please send us a private message where we can take some further details for the team to contact you back or you can call the team on +35314044000 from abroad between 9am to 5pm Mon-Fri Irish time and 10am-2pm on Saturdays.

    Thanks,

    Declan



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