Toyota advice please

user767

I have a Toyota Corolla, and I always got the service done in the main dealer. In January, I did a full service and got a 1 year Relax Warranty. In February, I put the car through the NCT, and the car failed on emissions.

I contacted Toyota to check if the warranty would cover it. They took a few months, we kept driving the car to and from work every day. In May, they told me to bring the car and they would fix it through the warranty. They said that they changed the injector, and after that, I booked another NCT, which was done in June. The car failed again, for the exact same reason. So, I contacted Toyota again, telling them that the problem had not being solved,and they told me to bring the car back to them, so I did.

Between my service in January and my second NCT I drove more than 15.000KM.

When I brought the car there, this was not a problem at first.

They gave me a loan of a car, and warned me that it would take aproximately 2 weeks to be fixed. I changed my insurance over to their car.

Every week or so, I rang to ask how the things were, and if the car was ready, I did not want to have to pay for a Full NCT for the third time, I want to do the Re-test

in 28 days.

Eventually, they told me that the car would need further inspections, and asked me for my permission to take the engine apart. I was also warned that the warranty might not cover all parts, and i could be asked to pay for a few parts. I was ok with that, and I gave the GO ahead.

They have my car in their workshop at the moment (7 weeks later) dismantled, no engine and no gearbox, and they rang me 2 weeks ago to tell me that unfortunatelly, Toyota Ireland decided not to cover though the warranty, and their reason was that the car was already due a new service.

I was told that the car needs a new engine, I am also being charged for labour already done in the car (dismantling).

The only reason why I brought the car there was because the warranty, but if I want to take it out now and bring to another garage, I would have to pay aproximately 3 thousand to assemble the car back (without fixing it). They offered me 6 thousand for my car, as it is. The car would be worth aprox 13 / 14 thousand.

Any advice would be greatly aprecciated.

Oops!

They have you by the balls now one way or the other.

User1998

Jesus OP, you probably just needed to replace the catalytic converter to pass the NCT.

Thats a nightmare of a situation

passatman86

And what part failed to cause the need for a new engine. I would get a full report write up off them before making a decision.. A phone call alone wouldn't be good enough to make such a big financial decision.

wotzgoingon

What year was the car? Taking an engine apart is madness how the hell did they think that was going to solve anything.

Hyperbollix

Am I missing something?

You got a 1 year warranty in January. We're in August and they haven't been able to resolve an emissions problem leading to successive NCT failures.

They take the car for weeks and they (it sounds like) tell you everything will be covered under warranty inc labour but you may need to pay for some parts.

Now they tell you the warranty is void because the car needed another service, 8 months after the first, AFTER the whole thing is in pieces in the garage.

OP, get a good solicitor and get them to explain to Toyota, they either put your car back together with a working engine at no extra cost to you or they will be supplying you with a newer car, gratis.

blackbox

I presume the car is reasonably new as the main dealer sold it with a warranty.

The service interval is 15,000km (in the UK it says 10,000 miles which is actually 16,000km).

Unless you did substantially more than 15,000 km after the service they shouldn't renege on the warranty.

elperello

https://www.boards.ie/discussion/comment/120936403#Comment_120936403

AFAIK the Relax warranty is only available on cars up to ten years old.

Agree OP needs legal advice.

user767

The car is 2016. The warranty came with the service. But they took so long to make a decision, i had to keep driving the car. When they got the car in for the second time, it was due another service by 140.305km, and it was 141.419. They say that i was aware that there was a risk of this not be covered by the warranty. If they had told me that, I would have never agreed to proceed, I would have brought to my mechanic instead.

In may they replaced and coded the injector.

In the latest inspections, they found a problem with n.4 cylinder. They carried out a cylinder compression test and found that it was down aprox. 30%of compression, and that would result in the increase of emissions ( their words).

The claim was then rejected because the car had gone over its service interval of 15000km or 12 months.

user767

https://www.boards.ie/discussion/comment/120936379#Comment_120936379

Exactly, if they had told me that the warranty is void because of the mileage as soon as I brought the car in, I would have driven off... not only when the car is in pieces. I did drive over 15000km thou. Nightmare!

hoodie6029

The dealer here has the liability to repair the car. They knew the car needed a service before they dismantled it. That’s not your problem, that’s their mechanic not carrying out the task competently.

They have tried to pass you off to Toyota Ireland who have rightly told the dealer to ‘eff off, we’re not covering that’. They are hiding behind this as an excuse to avoid liability and trying to gaslight you by offering to buy the car off you as is. There’s no money in it for them to reassemble the car for you but they’ll sell it to a mate of theirs and cut their losses, at your expense.

As already stated you need legal advice at this stage. 

Just to be clear the dispute is between you and the dealer, not you and Toyota Ireland.

Sorry for all this hassle you’re having with this and best of luck getting it sorted.

user767

https://www.boards.ie/discussion/comment/120936682#Comment_120936682

very helpfull, thank you so much

hoodie6029

https://www.boards.ie/discussion/comment/120936856#Comment_120936856

No prob. Wanting to be as clear and calm as I could in my first post but they honestly want you to eat 8 grand and act like they are doing you a favour by buying the car off you?? That’s not cheek, it’s bordering on fraud.

You have the contract and warranty and never went anywhere else with the car so you are in a very good position. A call and letter from a solicitor will ‘remind’ them of their legal obligations.

dickdasr1234

"If something goes wrong within the warranty period and the same fault occurs outside of the warranty period, the warranty would extend for that same issue.

The Consumer Rights Act 2015 applies as the fault was not originally repaired properly."

This is an extract from the UK version which, I assume did not differ significantly from EU one.

You were a bit of a dick driving over the service mileage limit. That was understandable given that you were actively in communication with the garage who should have warned you of any such potential issue on your first visit.

I reckon a competent solicitor would make mincemeat of the a**holes involved - both Toyota and the garage are fcuking you about.

Conor Pope might have some fun with this one.

Oscar_Madison

As others have said, I think a legal letter might just sort this out- shameful behaviour by the garage owners.

I brought a non Toyota car from a Toyota garage years ago- the catalytic converter was feiced- so much for the 100s of checks they claim to have carried out in advance - they had to do some negotiating with Toyota IrelAnd before they would fund the cost even though it was totally under guarantee - this is all about the garage not wanting to be stuck with the cost of repair because Toyota IrelAnd don’t want to underwrite it- they’re totally liable and need to be bought to account- start with asking for a total refund - they’ll likely agree to the repair eventually

sumo12

Something doesn't add up here. What engine is in the car? Petrol / Diesel / Hybrid?

I'm suspecting the refusal to carry out the repair under warranty is based on the previous service history for the vehicle rather that the current service interval. What I'm trying to explain is just because you got a Relax warranty on it this year, an engine failure won't be covered if the engine has been incorrectly serviced over it's lifetime.

An ongoing, verifiable service history will be required for an engine failure on any car to be covered under warranty.

I'd pause and establish all the facts before running to a solicitor and costing yourself more money...

elperello

https://www.boards.ie/discussion/comment/120938943#Comment_120938943

According to this link the car does not need a Toyota service history to avail of the Relax warranty.

As you say if the car has been incorrectly serviced or wrong parts used it won't be covered.

https://www.toyota.ie/company/news/2022/toyota-relax

bazz26

Surely the dealer or Toyota would have told them that from the off before taking it apart.

elperello

https://www.boards.ie/discussion/comment/120939747#Comment_120939747

Absolutely woeful communication and customer service.

Phil.x

Petrol hybrid?

sumo12

https://www.boards.ie/discussion/comment/120939589#Comment_120939589

You're right - you can still get a Relax warranty even if your vehicle is incorrectly serviced. It will only cover items that are not subject to scheduled maintenance e.g. window switch, wheel bearing, control unit etc

katkev

..

dickdasr1234

https://www.boards.ie/discussion/comment/120942890#Comment_120942890

Exclusions (not covered by Toyota Relax) • car not serviced in accordance with manufacturer's t&cs.

Toyota-Relax-Terms-and-Conditions.pdf

user767

https://www.boards.ie/discussion/comment/120936375#Comment_120936375

it is a 16 Diesel. they said they were trying to fing the problem.

user767

https://www.boards.ie/discussion/comment/120937241#Comment_120937241

I bought the car from a different toyota dealer, all services were done with this crowd, the same that has my car now. They know all the history of the car. Thank you for your comments, I really appreciate the help, trying to get a solicitor now has being a problem too.

user767

https://www.boards.ie/discussion/comment/120938943#Comment_120938943

It is a diesel car. All services were carried out by toyota before. There was never a mention about the engine.

user767

https://www.boards.ie/discussion/comment/120940876#Comment_120940876

Diesel

user767

https://www.boards.ie/discussion/comment/120939747#Comment_120939747

I was warned that the warranty might not cover all parts, thats why i agreed with it. I was never told that there was a risk of them not covering all together.