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Moved house, old owner didn't know SIRO account number, I can't get SIRO now?

  • 25-04-2023 12:19pm
    #1
    Cal_fi
    Registered Users, Registered Users 2 Posts: 18 ✭


    Apologies if this has been covered, but I couldn't find any recent threads on this.

    I moved house where the previous owner has had SIRO connected with one provider or another. The previous owner has cancelled his service, but had no idea of what a SIRO account number was as it's not something that was mentioned in any of his bills.

    Sky is saying they can't do a thing without the account number (SVIF?) as they need it to take over the line.

    SIRO is a wholesaler, so their rep said, providers should be able to "trigger new tenant process". EDIT: Sky replied with "nope, we can't."

    Has anyone else been in this scenario, and how was it resolved? What if the old owner had died or migrated permanently abroad or something?



Comments

  • #2
    Cal_fi
    Registered Users, Registered Users 2 Posts: 18 ✭Cal_fi


    Update: I got lucky - I managed to get hold of the previous owner who found the SIVF number, AND a Sky rep who actually knew about the new tenant process. (I've spoke to 6 or 7 Sky reps during this process, most of them couldn't give straight answers.)

    Apparently you have to escalate if the reps don't know about the "new tenant process", BUT they said it can take anywhere between 2-4 weeks to go through (unconfirmed). This is probably why reps are pushing back telling potential customers to go find a SIVF number.

    Engineer coming out in the next 3 working days, all good finally! Happy(er) days.



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