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Turtle Beach 700 MAX Gen.2

  • 21-01-2023 10:02am
    Registered Users Posts: 8,531 ✭✭✭ Soarer

    Morning all.

    I picked a pair of these up from Amazon Warehouse for my eldest fella, and for the life of me I can't get them to work. I'm thinking it's the little transmitter that comes with them is the issue.

    The headset powers up fine and is recognised by my PC when I plug it in to update.

    The transmitter is also recognised by my PC, but just sits there with the LED flashing red, and the prompt on the Audio Hub software is "Switch the transmitter to USB and try again". There's a physical switch on the side marked USB and XBOX. Obviously depending on where it's going, you select with the switch. I get the same prompt wherever the switch is placed! There's also a little reset pinhole on the transmitter that I've pressed, but it does nothing.

    Any suggestions?


  • Registered Users Posts: 8,531 ✭✭✭ Soarer

    Never mind. Returned them.

  • Registered Users Posts: 8,531 ✭✭✭ Soarer

    Sure as eggs are eggs, I received the following email from Turtle Beach on how to do a reset!

    Of course this email arrived the day after I'd returned them! 🤬

    Anyways, it might help someone else out!


    Please follow these steps carefully so we can perform a bootloader reset of the firmware.

    Start with both the headset and its transmitter (PS, MAX, USB models) *disconnected* from anything, and with the headset powered OFF. 

    1. Download and install the Audio Hub for your Windows or macOS computer from the following link:

    2. Set the switch on the Turtle Beach transmitter to "USB" (MAX models only). 

    3. Connect the transmitter to a USB port on your computer (PS, MAX and USB models only). 

    4. Make sure your headset is powered OFF. 

    5. Connect the included USB-C cable to your headset, but DO NOT connect the large end of the cable to your computer's USB port.

    6. Open the Audio Hub application. It will display the “Connect Additional Components” message. Do not connect the cable yet. 

    7. Now, press and hold down the MODE button on the headset. While continuing to hold down the headset's MODE button with one hand, plug the other (large) end of the USB-C cable into your computer's USB port with your other hand.

    8. You should see an Audio Hub message prompting you to Update. Let go of the headset's MODE button and follow the on-screen directions to perform the update (this can take up to 5 minutes).

    Once the firmware update process is complete, test your headset and transmitter to make sure they are working as intended.