Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact [email protected]

Price advertised not being honoured on website

2»

Comments

  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    It certainly wasn't obvious it was under priced and is one of the reasons I keep the old plan that is you assuming something. The staff didn't acknowledge the price I was being shown instead said I was wrong without looking. They didn't say the website was wrong

    By your overly broad definition of "sense of entitlement" I am certainly that but your definition covers practically everything including expecting customer service listen and check what the customer is saying as opposed to just tell them they are wrong. So I am entiled but you said I was awkward without any explanation. Can you explain because what is awkward about telling a rep that they are not talking about the issue I was having while they insisted they understood?

    You have your view but are actually acting similar in that you are making up your own narrative without paying attention to what I am saying. I was extremely polite to the staff at all times they just didn't do their job and investigate the issue. Why would you excuse that?



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    What do you think I did to the staff? I worked in a call centre myself and am always polite to them no matter how they are. All I ever did was report an issue and when they ignored that issue tried to explain to them that the issue they think I have is not what I was saying. Should I just agree with them?

    You see you are just assuming I am the issue when 4 different people failed to read plain English and accused me of being unable to read a website. Do you think that is my fault?



  • Registered Users Posts: 231 ✭✭antfin


    OP is right, he is armed with "facts" therefore all of our opinions and every customer service agent is wrong. Ticket closed. Please open a fresh ticket if you have further queries.



  • Posts: 0 [Deleted User]


    OP will come back triumphant.

    Samsung better watch out.



  • Posts: 0 [Deleted User]


    The last line is corroborated going by TWO YouTube gadget repair shops in north America.

    Irish customers are in a world of their own



  • Advertisement
  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    Well it certainly isn't a world where your assumptions and disregard for information make you right. You joined this thread with the same assumption as the reps because your first thought was I misread the website. You and the reps were wrong there is no debate on that fact. Maybe you can explain why your first reaction to me was that I didn't know how to read a website after me explaining clearly that was not the case? You accuse me of being entitled but what would you call yourself for disregard to the information given to you and assuming something else?



  • Registered Users Posts: 231 ✭✭antfin


    I asked you a question as my first reaction, that is not an assumption. The fact that you believe that a question is an assumption would now lead me to believe that your comprehension of a situation isn't to be relied upon 100%... that is an assumption, for the record, based on the evidence that you've presented.

    I then provided my opinion in answer to both of your questions. In no case would my answer to both questions change regardless of the "facts" that you presented and my answer was not based upon any assumption or pre-empting your answer to my question. I don't think you should ever be entitled to the lower price based on the company's mistake on the website nor do I believe they should offer it as a gesture of goodwill, even if in fact the website was the issue rather than your own interpretation of the terms.



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    Why did you disregard what I stated in the first place? That shows your comprehension is the issue not mine.

    Why ask a question already stated? Well there is no point in discussing it further with you as you made up your own views regardless of facts as you stated.



  • Registered Users Posts: 231 ✭✭antfin


    At no point did you specify in your post whether any T&Cs were referenced anywhere in the page. I find it hard to believe that you dealt with any reputable retailer that did not link to a cafefully worded T&C page that would caveat a price so hence why I asked the question! If a price states "for €999" but there is a link somewhere on that page to a T&C page that states prices may vary at checkout based on factors such as the plan chosen then that is in effect a from price and has been clearly stated as such. That was my question, not an assumption. But in general, the main problem is becoming more obvious the longer I interact with you.



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    Yes you made that assumption and still making it. I told everyone that the price was with my plan selected. There are no such terms and conditions about the price changing at checkout. I have clearly stated a "for" price yet you seem confused, the company acknowledges it is a "for" price but you in your arrogance and assumptions want to keep asking a question that was answered before you even asked. Maybe you should go work there you would fit right in. You aren't adding anything here.

    You are not a rep there currently so I have no need to put up with you not reading the information and making claims that you don't know. Don't believe me, have your own opinions, wildly speculate and insult me some more in your sly way but it really means nothing to me. I will do as I please and you go on your merry way



  • Advertisement
  • Registered Users Posts: 231 ✭✭antfin


    That's an assumption right there! How do you know that I don't work there and haven't been reviewing your case notes? Not many people in a similar situation or attitude to yourself on that small island!



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer




  • Registered Users Posts: 231 ✭✭antfin


    Yes because that would be very clever on a public forum discussing a very specific and pedantic issue and all opinions expressed are solely my own without misreprenting anyone else.



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    Poor trolling is really what it is. Again why would you be asking these questions if you know the answers already? You had your fun but don't worry about it for now I'll post an update later



  • Registered Users Posts: 231 ✭✭antfin


    Yes I know the answer and I know the T&Cs and the general law is not in your favour for getting the fully reduced price. A reduced price on the higher plan is not a reduced price but the purchase price deferred across the life of the contract so therefore you're unreasonbly asking the business to take a loss based your intrepretation of how their system should work since it didn't suit you when you saw the final price displayed to form the contract. You'll need to pin your hopes on grinding someone down to get a favourable result more out of appeasement than anything else.



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer



    Well I am sure people will be delighted to hear that I am getting the phone at the price they advertised to me



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    So you know i didn't have to grind anybody down they accepted their mistakes and apologized. Now I will say they are giing it in the form of credit against my account instead of directly off the phone. This is better for me as the phone cost is tax deductible but only part of the bill is but this way my complete bill is being written off so the phone only ends up costing me €150 as opposed to the retail price €1500 on bill pay.

    Seems worth my time after all



  • Registered Users Posts: 5,961 ✭✭✭The Continental Op


    Noticeable silence here once the company agreed with you.

    Wake me up when it's all over.



  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer


    Yeah noticed that. I mean I just could read a website was what I was being told




  • Registered Users Posts: 231 ✭✭antfin


    Fair play! I still wouldn't be putting in that much effort a few hundred € saving but each to their own.



  • Advertisement
  • Registered Users Posts: 8,309 ✭✭✭Ray Palmer




Advertisement