LG not offering tv warranty within 2 yrs

kopite davo

Wondering if anyone can help. Bought a tv in feb last year. One of the speakers is distorting at times and after sending a few video clips to LG they eventually agreed there was a fault.

I’ve been told it’s out of warranty. I looked up the EU law and it seems there is a 2 yr warranty on electrical goods.

LG have told me this doesn’t apply to them as they aren't in the EU, despite selling their products in the EU.

id love some help on this please,

thanks, Dave

surrender monkey

As far as I'm aware you have to go back to where you bought the tv rather than the manufacturer as your contract is with them.

Xterminator

hi op

you need to deal with the retailer not the manufacturer. under the sale of good and supply act you have up to 6 years to make a claim.

walterking

OP needs to read all parts of a law they quote. Especially the part that says its the retailer you return to.

You also need to show that its a manufacturing fault.

and you also need to quote the Irish sale of goods act which gives you better right than the EU one

GIMP

Op contact the retailer, if they fob you off which they probably will just go straight to Small Claims, that is why it is there! They hide behind warranties so don't be put off Irish retailers default to this and when the SCC gets involved they always fold and you get a result.

kopite davo

Thanks everyone. Lg admitted there was a fault but gave me somewhere to take it to get it fixed myself. I’ll go back to the shop at the weekend. 👍🏻

AndrewJRenko

https://www.boards.ie/discussion/comment/119485921#Comment_119485921

You don't need to show anything about the fault, other than it's faulty. Doesn't really matter how or where the fault arose, once you didn't cause damage. If it's not fit for purpose, then it's not fit for purpose.

@kopite davo - what did your retailer say?

walterking

https://www.boards.ie/discussion/comment/119533243#Comment_119533243

So a power surge in your house has caused an issue, but sure its "faulty" and you don't have to show it was a fault in the manufacture?

In this case it is a fault and LG have given a repair centre to bring it to.

OP could go to the retailer and have the retailer take the TV, get it sent to LG who will send it to repair centre, then back to LG, back to retailer and OP might have their TV back by Christmas.

AndrewJRenko

https://www.boards.ie/discussion/comment/119534416#Comment_119534416

Did you miss the bit where I said; "once you didn't cause the damage"?

goodlad

Hopefully your retailer isnt powercity, they will just tell you that it's not in warranty and you have to pay for the repair yourself.

If they do then just go to SCC route, last week I got a cheque in the post from them over a broken TV, took a few months but but the SCC worked no probs.

walterking

https://www.boards.ie/discussion/comment/119535046#Comment_119535046

You missed the line in my post that said

"You also need to show that its a manufacturing fault."

OP has been able to show that and LG are offering a repair.

AndrewJRenko

That's my point though. He doesn't need to show anything about the source of the fault. He just needs to show that it's faulty. The consumer doesn't have to be a manufacturing expert. They just need to show that the product is faulty.

kopite davo

I’m waiting to hear from them. One of the lads was away who sorts this out.

walterking

https://www.boards.ie/discussion/comment/119537145#Comment_119537145

That is incorrect unless you wish to take a risk of a large bill. They need to show something that the fault they are claiming for is an inherent fault of manufacture. This can be as simple as showing an online thread where a similar issue has occurred

They can of course ask the manufacture via the retailer to investigate it, but if they come back and can show that it was not a manufacturing issue, they can land you with a hefty bill.

AndrewJRenko

https://www.boards.ie/discussion/comment/119540640#Comment_119540640

There's nothing in consumer law about showing the cause of any fault. The consumer just needs to show the fault - that the product is not fit for purpose.

Hurrache

https://www.boards.ie/discussion/comment/119535866#Comment_119535866

Powercity are absolute fuckers for this. Their "customer service" department will always try fob you off to the manufacturer, or have you pay for an engineer to come visit you to prove that there is an actual issue with the goods.

Xterminator

https://www.boards.ie/discussion/comment/119541062#Comment_119541062

do you know you can repeat that mantra a hundred time but your still wrong.

from https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#l83247

• The damage is caused by your own misuse or negligence: if the fault appears six months after it was received, you may have to prove that it was not caused by you

Now talk all you want but if the fault appears after 6 months it is not assumed there is a manufacturing fault. in that case you have to be able to show it was not caused by misuse etc. It cant be clearer than that. retailer can ask for evidence it was not the OP's fault. sending it to manufacturer/ repair depot for investigation would be a resonable step.

AndrewJRenko

https://www.boards.ie/discussion/comment/119549786#Comment_119549786

What's your source for this bit please?

but if the fault appears after 6 months it is not assumed there is a manufacturing fault. in that case you have to be able to show it was not caused by misuse etc

Xterminator

its in the link in my post ; citizens info website

AndrewJRenko

https://www.boards.ie/discussion/comment/119549970#Comment_119549970

Except that's not what it says. It says; "if the fault appears six months after it was received, you may have to prove that it was not caused by you"

My bolding for emphasis.

which is a bit different to what you said.

Xterminator

and the oppsoite of what you said! :)

kopite davo

The manager in the shop said they only go by the company warranty. How easy is it to change a speaker?

lertsnim

Consumer law supersedes a company warranty.

micosoft

https://www.boards.ie/discussion/comment/119578039#Comment_119578039

Incredibly hard. Parts, soldering Iron, same crap quality.

How easy is it to add a sound bar?

Extremely easy. Plug a HDMI cable in and it uses ARC to switch on and off.

At 55 super cheap here: Richer Sounds Ireland - Philips TAB5105 Black

And you get much better sound to boot.

I'd suggest spending 55 euro will save you a lot of heartache of sending a TV in to be looked at etc etc while getting a decent audio upgrade. But we all value our own time differently. I'd personally mark it down to being unlucky...