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Help with satellite settings (Samsung TV)

  • 01-08-2022 11:37pm
    Registered Users Posts: 5,870 ✭✭✭

    Hi all,

    I've setup Freesat on 2 TVs in my sister's house, auto scanned no problem with a slightly older Sony and LG but when it comes to my Samsung Q70R I'm not getting any of the channels I want. No BBC, CBS, Food Network etc. Just the likes of Smithsonian and Challenge.

    I can't see what transponder is on her TV but the satellite and LNB settings are the same but not getting any channels I want? Any ideas? Lots of Googling but it's all a bit gibberish to me and I'm good with tech...


  • Registered Users Posts: 77,915 ✭✭✭✭Atlantic Dawn

    So just to confirm you are trying on a different dish? If so was your dish previously using Sky Q?

    If same dish have you tried setting region to UK on tv?

  • Registered Users Posts: 15,289 ✭✭✭✭The Cush

    I assume each TV is connected to the LNB separately? Not via a multiswitch?

    Are you doing a Freesat or FTA scan of the TV?

    Physically check the connectors to the TV and LNB, ensure they're secure.

    If the dish is easily accessible I would do a quick swap of the cable on the LNB, see if the problem remains or moves with the cable. Outputs can fail fully or partially.

    Can you input the frequency of the missing/required BBC transponder manually and do a single transponder scan?

    Do the missing transponders have anything in common, e.g. polarisation, High band/low band?

  • Registered Users Posts: 5,870 ✭✭✭DaveyDave

    Sorry about have said, my TV is a different dish in a different house. Both houses have previously used Sky Q. Can't see an option to change region to UK so may need to reset the TV next.

  • Registered Users Posts: 4,864 ✭✭✭greasepalm

    If both houses have used Sky Q their lnb is different to other boxes. Was the lnb changed ?

    Get a photo of the lnb and someone can say its a Sky Q and needs to be changed

  • Registered Users Posts: 5,870 ✭✭✭DaveyDave

    I reset the TV and selected UK as the region and now have the option of Freesat in the setup. It says invalid postcode on setup but still shows a full list of channels but when viewing it says no source...guess I'm at a dead end here? Can't physically look at the dish as I don't have a ladder.

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  • Registered Users Posts: 4,136 ✭✭✭con747

    Not 100% sure but I think the Sky Q LNB won't work for Freesat and you need to change it for a universal or Sky+ LNB.

    Don't expect anything from life, just be grateful to be alive.

  • Registered Users Posts: 15,289 ✭✭✭✭The Cush

    Thanks for clarifying, if you have a 2 output LNB on the dish, previously used with SkyQ, then you have a SkyQ specific wideband LNB, post a pic.

    Your TV's legacy tuner will only be able to see a very small slice of the received channels connected to a wideband LNB. A standard universal LNB will be required .

    At you sister's house, as the TVs tune in ok, either the LNB has been swapped out for a universal LNB or when SkyQ was installed they fitted a 6 output smart-switching hybrid LNB that works with both SkyQ and legacy satellite tuners like the ones in the TVs.

  • Registered Users Posts: 5,870 ✭✭✭DaveyDave

    Is there anything else it could be other than the LNB before I start the process of buying a replacement and getting someone to swap it out for me?

  • Registered Users Posts: 15,289 ✭✭✭✭The Cush

    Post a pic of the LNB, let's see what's there, otherwise we're just clutching at straws.

    If it is a wideband LNB there is no way around it other than replacement.

    Post edited by The Cush on

  • Registered Users Posts: 4,864 ✭✭✭greasepalm

    Anybody got a working sat box on 28.2 plug it in after you wired it up and that should not work either as your using it as a test tool on a possible Sky Q lnb

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  • Registered Users Posts: 5,870 ✭✭✭DaveyDave

    Any tips for what replacement LNB to buy? I have no way of checking, so would assume that's the next action.

  • Registered Users Posts: 4,864 ✭✭✭greasepalm

    Are you using it for SKY Q services and finished with it now.?

  • Registered Users Posts: 5,870 ✭✭✭DaveyDave

    It was originally used for Sky Q but now want to use Freesat.

  • Registered Users Posts: 15,289 ✭✭✭✭The Cush

    What you're looking for is a universal LNB that fits your dish, a Sky mk4 I assume. Some examples