Help with satellite settings (Samsung TV)

DaveyDave

Hi all,

I've setup Freesat on 2 TVs in my sister's house, auto scanned no problem with a slightly older Sony and LG but when it comes to my Samsung Q70R I'm not getting any of the channels I want. No BBC, CBS, Food Network etc. Just the likes of Smithsonian and Challenge.

I can't see what transponder is on her TV but the satellite and LNB settings are the same but not getting any channels I want? Any ideas? Lots of Googling but it's all a bit gibberish to me and I'm good with tech...

Atlantic Dawn

So just to confirm you are trying on a different dish? If so was your dish previously using Sky Q?

If same dish have you tried setting region to UK on tv?

The Cush

I assume each TV is connected to the LNB separately? Not via a multiswitch?

Are you doing a Freesat or FTA scan of the TV?

Physically check the connectors to the TV and LNB, ensure they're secure.

If the dish is easily accessible I would do a quick swap of the cable on the LNB, see if the problem remains or moves with the cable. Outputs can fail fully or partially.

Can you input the frequency of the missing/required BBC transponder manually and do a single transponder scan?

Do the missing transponders have anything in common, e.g. polarisation, High band/low band?

DaveyDave

https://www.boards.ie/discussion/comment/119417449#Comment_119417449

Sorry about have said, my TV is a different dish in a different house. Both houses have previously used Sky Q. Can't see an option to change region to UK so may need to reset the TV next.

greasepalm

If both houses have used Sky Q their lnb is different to other boxes. Was the lnb changed ?

Get a photo of the lnb and someone can say its a Sky Q and needs to be changed

DaveyDave

I reset the TV and selected UK as the region and now have the option of Freesat in the setup. It says invalid postcode on setup but still shows a full list of channels but when viewing it says no source...guess I'm at a dead end here? Can't physically look at the dish as I don't have a ladder.

con747

https://www.boards.ie/discussion/comment/119417618#Comment_119417618

Not 100% sure but I think the Sky Q LNB won't work for Freesat and you need to change it for a universal or Sky+ LNB.

The Cush

https://www.boards.ie/discussion/comment/119417572#Comment_119417572

Thanks for clarifying, if you have a 2 output LNB on the dish, previously used with SkyQ, then you have a SkyQ specific wideband LNB, post a pic.

Your TV's legacy tuner will only be able to see a very small slice of the received channels connected to a wideband LNB. A standard universal LNB will be required .

At you sister's house, as the TVs tune in ok, either the LNB has been swapped out for a universal LNB or when SkyQ was installed they fitted a 6 output smart-switching hybrid LNB that works with both SkyQ and legacy satellite tuners like the ones in the TVs.

DaveyDave

Is there anything else it could be other than the LNB before I start the process of buying a replacement and getting someone to swap it out for me?

The Cush

Post a pic of the LNB, let's see what's there, otherwise we're just clutching at straws.

If it is a wideband LNB there is no way around it other than replacement.

greasepalm

https://www.boards.ie/discussion/comment/119420369#Comment_119420369

Anybody got a working sat box on 28.2 plug it in after you wired it up and that should not work either as your using it as a test tool on a possible Sky Q lnb

DaveyDave

Any tips for what replacement LNB to buy? I have no way of checking, so would assume that's the next action.

greasepalm

Are you using it for SKY Q services and finished with it now.?

DaveyDave

https://www.boards.ie/discussion/comment/119462218#Comment_119462218

It was originally used for Sky Q but now want to use Freesat.

The Cush

What you're looking for is a universal LNB that fits your dish, a Sky mk4 I assume. Some examples

https://www.screwfix.ie/p/visiblewave-4-output-universal-quad-lnb/734gv

https://www.freetv.ie/satellite/dishes/