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eir charge for paper bills

  • 15-06-2022 11:16am
    #1
    Registered Users Posts: 472 ✭✭


    Just looking at a letter that a relative got from eir.

    He has a landline, gets a paper bill every 2 months and pays by DD.

    I understand that eir will be charging €5.99 per month for any customer getting paper bills i.e. €72 every year. That makes it €12 per letter enclosing a bill (€72/6 = €12) !

    Like a lot of his generation he is not tech smart and does not conduct any business on-line.

    Are eir entitled to do this so-called "contract change" ? Does this require regulatory approval ?



Comments

  • Registered Users Posts: 3,706 ✭✭✭Doodah7


    Of course they can charge for paper bills. All utilities do so. My parents would be of an age and I check their bills online for them.

    In terms of contract change, I'm sure it is covered in the Terms and Conditions your relative agreed to when he took on their services.



  • Registered Users Posts: 716 ✭✭✭macvin


    Nothing says they have to transact anything online.

    Create a gmail address for their bill, have the bill sent there. Print it off if you wish and give it to him/her.

    But is there any need to have the bill? Is it ever looked at? - Payment is by DD



  • Registered Users Posts: 515 ✭✭✭TheTruth89


    Eir are a septic company and should be avoided at all costs.


    There needs to be laws brought in to combat against companies and there underhanded , at every turn the paste the costumers to maintain high profits.



  • Registered Users Posts: 818 ✭✭✭WildCardDoW


    It's my understanding that most providers offer a discount for managing bills online. So they aren't charging for the paper bill, instead they reduce your monthly cost for not using them.

    So technically the paper bill is free?


    Eir might not be doing that in this case but basically that was the immediate cir umvention of this rule from Comreg.



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  • Registered Users Posts: 10,135 ✭✭✭✭Jim_Hodge


    They have generously said that electronic billing and paying by direct debit will be free. They're all heart letting us be billed and paying them without extra charges.



  • Registered Users Posts: 26,887 ✭✭✭✭Dempo1


    Honestly OP this seems extraordinary especially when looking at comregs opinion on this matter. Obviously it's possible to set up access to electronic bills but I'm not at all sure a contract change should be affecting how a bill is issued.

    It is also, I don't believe true all utility companies charge arbitrarily for paper bills , they actively encourage customers to avail of DD and e billing by way of discount but can't force existing customers to do so. Personally I choose e billing with EI but not DD , my bills reasonably small and I may on occasion let them run into two bills , although admittedly that may now have to change with ever increasing electricity bills.

    I'd certainly be looking for input from the regulator on this.

    Is maith an scáthán súil charad.




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