Bought the wrong game....

RedXIV

Anyone come across this before?

Young fella has been saving up to buy the new skywalker saga lego game, all 70 squid for the deluxe version too.

Asked me to buy it for him as he doesn't have a credit card so I searched for star wars lego and clicked the first one that matched the price.

Unfortunately Force awakens deluxe edition has been bought and the young fella is distraught.

I don't have the cash now to buy the other one, anyone had any luck getting refunds for this sort of thing? I'm happy for Sony to keep the money, just want to switch the product I bought? Sent an email to support but not sure how reliable that is?

Cheers!

Potential-Monke

I think, as long as it's not downloaded, you might get lucky. I've heard others say ringing them first thing in the morning is the only way to get through to them, otherwise you'd be waiting ages on the phone. Then again, I've heard Sony are not the best for doing stuff like this. Your in the hands of Sony!

RedXIV

Just to update on this, luckily it didn't download due to lack of space and within an hour of getting the message in, I got a response confirming refund has been processed. Kinda surprised but pleasantly so with the level of customer care there.

Retr0gamer

https://www.boards.ie/discussion/comment/118923990#Comment_118923990

They legally had to give you a refund in this case but have had one case where I bought a game and it was so bad I asked for a refund and got it despite having downloaded and playing it for about 15 minutes. (Metal Slug Collection which was a PS2 port that ran at 50 FPS and was **** awful). Always worth chancing your arm.

Notmything

https://www.boards.ie/discussion/comment/119088807#Comment_119088807

Why did they legally have to give a refund?

Tbf I have found Sony to be decent with a similar situation like this it the past.

Retr0gamer

https://www.boards.ie/discussion/comment/119088822#Comment_119088822

The platformer holders might pretend that they don't have to but EU law covers refunds of digital products now and it's been tested in court so they have to give a refund on digital goods legally. They put in stipulation of not having downloaded the game or only played 2 hours of it and that's probably illegal under EU law for them to say this but it hasnt been tested in court of law.

Notmything

https://www.boards.ie/discussion/comment/119088998#Comment_119088998

Cheers, always handy to know.

faceman

https://www.boards.ie/discussion/comment/119088998#Comment_119088998

I know this post is a couple of weeks old, but came across this article today which contradicts what you’re saying

https://gameslaw.org/eu-withdrawal-right-waivers-for-pre-ordered-games/

Potential-Monke

Still in progress though, there are challenges to it before the court (if I'm understanding it correctly).