Horrible Aer Lingus experience

jimbob1982

Hey guys, I have had a very stressful day today over my booking with aer lingus last October or so.

Checked my confirmation email for my flights and they don't correspond at all with my online check in details.

Rung the helpline twice to deal with this because the person at the other end of the phone kept my hanging so long that the call ended. This happened twice and I had to wait 27 mins to get through first time and 52 mins second time to get through.

I sure as hell ain't ringing again.

What should I do now guys?

jimbob1982

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ratracer

I’ve always found Aer Lingus to be very responsive via DM on Twitter. You have plenty of time yet, don’t get too stressed out by it just yet.

NSAman

Have you checked your online reservations with aerlingus.com?

I know I have an account there with them and everything I have ever had to do with reservations has been very well taken care of by the website.

APART from booking certain "extra" items which are done by phoning a customer service rep

jimbob1982

I never tried it but I will. I was thinking could I meet an aer lingus official at Shannon Airport? I'd feel more comfortable dealing with it face to face.

JeffKenna

Twitter is normally the best way to shame them into replying.

L1011

Random ground staff are all you'll meet in the airport and they aren't going to be any use for future bookings.

Also, that flight won't be open for checkin for weeks so that inaccurate opening date isn't of any importance. I'd give it at least a month before checking again.

jimbob1982

https://www.boards.ie/discussion/comment/118836282#Comment_118836282

Hope you're right because it's wayyy out. Not even an outbound flight from Shannon on the online check-in which is where I'm starting from.

L1011

Online checkin to the US opens 24h before the flight so there would be nothing available until June 3rd.

RunningFlyer

I’m guessing you’ve had a schedule change which has changed the times of your flights and/or connections. They would have sent you an email to notify of changes, and offered you the next best options at the time which is probably what you see.

If the new flights don’t suit, keep contacting them or access your booking online and they/you can look at finding you something more suitable or offer a refund if you’re stuck.

Happens all the time, especially when you book flights so far in advance.

Airport staff wont be able to help, they will just refer you to customer service phone number.

jimbob1982

https://www.boards.ie/discussion/comment/118836358#Comment_118836358

I know you can't check in more than 24 hours beforehand but I've never had this.

I've always been able to see what I'm checking in for long before I check in.

jimbob1982

https://www.boards.ie/discussion/comment/118836371#Comment_118836371

They sent me SFA. If I hadn't tried to contact them, I wouldn't have known which or whether.

jimbob1982

jimbob1982

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https://www.boards.ie/discussion/2058238872/horrible-aer-lingus-experience

Have you checked your email, including spam folder?

jimbob1982

https://www.boards.ie/discussion/comment/118836498#Comment_118836498

Yip. Nothing.

RunningFlyer

Did you book the ticket yourself through their website or through a travel agent?

If travel agent, get onto them.

If by yourself through the website, then I’m guessing the schedule change has only happened very recently (maybe this week) and they are still working on it to figure out the best alternative options for you, which is why you cannot access it. Give it a few days and you might get an email with the changes which will then allow you to change/refund as required. As the flight isn’t until June you don’t need to stress.

Similar thing happened to me with a BA booking last year, my return journey completely disappeared when I tried to view booking a few months before. Turned out my connection had been cancelled but they just hadn’t gotten around to rerouting me yet and I was in a queue to get sorted. Obviously they prioritise cancellations/changes in the near future before attending to later changes.

jimbob1982

https://www.boards.ie/discussion/comment/118836668#Comment_118836668

https://www.boards.ie/discussion/comment/118836668#Comment_118836668

https://www.boards.ie/discussion/comment/118836668#Comment_118836668

https://www.boards.ie/discussion/comment/118836498#Comment_118836498

Yip. Nothing. Thank you. You're right. Seems I may be exaggerating a bit. Just don't wanna mess up 😁.

https://www.boards.ie/discussion/2058238872/horrible-aer-lingus-experience

Just stop saying "guys" and then you might get a response. It really annoys people.

jimbob1982

https://www.boards.ie/discussion/comment/118836927#Comment_118836927

It annoys you anyway I can see 😂. Don't know about the others. Got plenty replies. Don't take much to rattle you.

goingnowhere

I don't see any issue here, flight is clearly on June 4. The app is a bit flaky at times

You have a confirmation email, the details on that are correct, thats what matters. You are not required to 'reconfirm' flights.