AIB Internet Banking - it's awful.

Henry Ford III

I can't access it because the sms verification codes aren't arriving. Applies to both mobile app and the pc based version.

Mobile is with Eir incidentally.

andrew1977

Just checked mine there via my laptop, and my mobile is with Eir also, SMS arrived to verify online, got into my account ok.

Citrus_8

https://www.boards.ie/discussion/2058236748/aib-internet-banking-its-awful

Most people having no issues with that. Try to see your phone settings or antivirus if there's something what blocks the messages. Contact Eir and explain, maybe they can help. Google for solutions for your type of phone.

Henry Ford III

https://www.boards.ie/discussion/comment/118763427#Comment_118763427

Hate that

Henry Ford III

https://www.boards.ie/discussion/comment/118763452#Comment_118763452

I use the app and pc based version regularly. Nothing has changed.

andrew1977

https://www.boards.ie/discussion/comment/118763453#Comment_118763453

Why ?

Henry Ford III

https://www.boards.ie/discussion/comment/118763519#Comment_118763519

I was trying to be humorous. I failed.

Do you have full bars of reception? Far more likely to be your phone network than AIBs app.

Jim2007

https://www.boards.ie/discussion/comment/118763462#Comment_118763462

Well something did…. And these days your chances of knowing what did is not very high. If it were a general problem with the app you’d find plenty of complaints.

What type of phone do you have? How old is it? Have you got the latest version of the OS and all patches applied. Faulty software upgrades generate attention but discontinued ones not so much as most people have already moved of it.

Henry Ford III

I found the issue.

My phone decided that AIB was a spam contact and directed their SMS directly to the bin.

Problem resolved. I'm slightly embarrassed.

Citrus_8

https://www.boards.ie/discussion/comment/118767661#Comment_118767661

Good, that you're feeling embarrassed. Many people wouldn't. And this is the difference between a decent human being and not. I have worked in customer services over 10 years and seen every day people blaming others but not themselves, overreacting, not checking for solutions but focusing to expressing their anger. That's promising. Hopefully, next time you won't overreact and instead of blaming others will check your side first. That's indeed is a very good skill - to not overreact and focus to problem solving.

Glad it works now! 😉

caddy16

Anyone having issues with the AIB app, tried deleting and reinstalling but same issues. Can take 5 mins plus to log on, constantly looping back to entering PAC?

TheMilkyPirate

So you haven't even used the app and it's awful? In my experience AIB have far and away the best internet banking

NSAman

Agree, have had to phone AIB three times to get it working. It’s a pain. Personal accounts.

as for business credit card authorisation it required uninstall reinstall reset and try again, then a phone call to sort it out, worked for a month, then had to re do all this again.

Citrus_8

Could related to outdated smartphone, need to check for a new Android version. Or outdated app itself. Maybe there's an internet security solution in the device which is blocking push up notifications? Or maybe the AIB app notifications are disabled? Most likely it's an awful computer illiterate user, not the app itself.

caddy16

https://www.boards.ie/discussion/comment/118830318#Comment_118830318

Seriously an awful computer illiterate user wtf.......Look at the ratings of the AIB app. If you ring their 24 hour banking number your hear an automated message advising customers to delete and reinstall the app, which I've done numerous times. So maybe it is the app itself.

tanko

https://www.boards.ie/discussion/comment/118830318#Comment_118830318

Maybe AIB are a joke of a bank and don’t give a damn about their customers.

Jim_Hodge

https://www.boards.ie/discussion/comment/118830318#Comment_118830318

I've a new phone and I'm perfectly computer literate. The app is crap and the website not much better. Half the time the website can't send the authentication to the phone. When you do get through the site is much worse than the likes of Ulster Bank.

The app is hit and miss.

Citrus_8

So far so good for me, but I should knock the wood hoping I'm not jinxing myself now. If I don't get a message on the app, I switch from wifi on to 3G and it usually helps.

I admit AIB isn't perfect, but I saw many complaints about the BOI app too. Even UB has system glitches and failures, however, their app is the best in ROI.

And yes, banks don't give a *** about the clients. It's their pockets they do care. Pockets don't talk and don't complain. Ideally, banks are dreaming clients would never complain either.

lg123

Primitive is the best word to describe it.

I just moved back from Aus and the functionality of the Comm Bank app and website $hits all over what AIB offer. It's an embarrassment.

Coincidentally, I've been on hold with AIB Phone Banking for the last 1 hour 19 mins as I type this. Spent most of the time looking at alternatives.

lg123

https://www.boards.ie/discussion/comment/118828807#Comment_118828807

I don't know whether to laugh or cry at this

Citrus_8

https://www.boards.ie/discussion/comment/118884530#Comment_118884530

Many IT side of things unfortunately done in Ireland the cheapest posible way and the more basic the better. Ireland is very behind on many things on infrastructure and there is a cultural problem of not wanting to improve, lack of perfectionism and people value more a short term result rather than a big long term project. Many people's attitude is 'ah, sure, will be grand the way it is'. That's why this country is stuck in the past ;) People usually complain if there are changes but rarely praise the innovations. Because they're too lazy to think and adapt to the technology.

https://www.boards.ie/discussion/comment/118828807#Comment_118828807

You must only be used to EBS if you think AIB has the best internet banking...

dotsman

https://www.boards.ie/discussion/comment/118885486#Comment_118885486

ESB, BOI, KBC, PTSB, all vastly inferior to AIB.

That's not to say AIB is great these days (far from it), but leagues ahead of the others. Someone mentioned Ulster above which I have never used, but A) I would be sceptical and B) they're gone now anyway.

And that is part of the problem. AIB was so far ahead of the competition, they stopped bothering years ago and outsourced everything just like all their competitors, so IT change now costs several multiples for an inferior delivery, so they don't really bother.

awec

https://www.boards.ie/discussion/comment/118895325#Comment_118895325

Ulster Bank was rubbish.

AIB is the best internet banking / mobile app of the traditional Irish banks by an absolute mile.

Jim_Hodge

https://www.boards.ie/discussion/comment/118898254#Comment_118898254

Having now used both, I'd prefer the Ulster Bank App and website any day over the AIB ones. But, we all look for or need different features I suppose.

GerardKeating

https://www.boards.ie/discussion/comment/118884530#Comment_118884530

Maybe my needs are limited, but i find the AIB app does all i want it to do, what specific features does the "Comm Bank App" have that you find lacking in the AIB app.

I see they have support for APM's like Klarna, and it seems to have some bill management logic...

The J Stands for Jay

https://www.boards.ie/discussion/comment/118929863#Comment_118929863

Does it allow you to review and accept or reject individual direct debits? Can it easily transfer to an non-IE IBAN? Does it work without SMS codes? Does it have SEPA Instant? Does it have disposable virtual cards? Does it give push notifications of any payments from your accounts?

Igotadose

We have done our banking with BoI, but the new app is complete crap. Not particularly secure, weird 'you must reply within x seconds' combined with timeouts during that process make it a real stress puppy to use. It only runs on herselfs phone, my Android 4 phone isn't supported at all, which is ludicrous.

Would we have better luck with the AIB app? Will it run on Android 4? We're actually considering moving our banking because of this, BoI has been lousy at customer service too, even before Covid.

Thanks!

Donuthead

https://www.boards.ie/discussion/comment/118898254#Comment_118898254

Absolutely, could not agree more.

Never had a single issue with AIB internet banking / App.

https://www.boards.ie/discussion/comment/118945162#Comment_118945162

Android 4?????!!!! Android 4 is 10 years old. Nothing should work on it, least of all a secure banking app, there's nothing ludicrous about it. Get a new phone for the love of dog.

Igotadose

https://www.boards.ie/discussion/comment/118945672#Comment_118945672

It's fine for everything else I run. Phones are not free

Citrus_8

https://www.boards.ie/discussion/comment/118945700#Comment_118945700

Using a banking app on an outdated, unsupported and possibly insecure OS may cost you more than a new phone. Just because it's running ok on the user side, it doesn't mean it's working fine in the background and how vulnerable to the attacks is. Seriously, phone's hardware may be fine, but the software is the biggest concern. You could get a bill pay phone without an upfront payment with a 30-40 Euro plan. If you current spend 15-20 Euro for top ups, then it isn't a huge deal to stretch for an upgrade.

Jim2007

https://www.boards.ie/discussion/comment/118945700#Comment_118945700

And neither is security. So the question is how much are you willing to risk loosing before you decide a new phone is the worth while? If you have 2k on you account, can you live with that being lost, what about an unauthorised OD - still OK?, how about you credit card limited - that OK too? And so on.

Igotadose

If I replace my phone (and I've been thinking about that for awhile as it is indeed showing its age), will the AIB application work better than the BoI application? My complaints are about the design - the BoI app is a ridiculous slog through easy things that require you to be quick on the draw to reply to texts, among other annoyances.

The problem isn't the apps

Jim_Hodge

https://www.boards.ie/discussion/comment/118949845#Comment_118949845

Very insightful and helpful; but the App is still cr@p.

beertons

I had the same problem a month ago. Rang customer care and was talked through making chrome my default browser and have been able to log in since.

Henry Ford III

App and website weren't working at all today.

That's unacceptable.

drunkmonkey

Yea I was thinking of changing back to them from Ulster Bank they've just blown it, Ulster Bank a mess today as well though.

TheValeyard

https://www.boards.ie/discussion/comment/118957426#Comment_118957426

Ah not just me so. Think was constantly just loading and loading.

Henry Ford III

Worked ok again later on last night.

podgeandrodge

Can't top up Revolut from AIB today. Keeps failing "3DS authentication". What a joke AIB are.

https://www.boards.ie/discussion/comment/118965340#Comment_118965340

Top up with Google Pay

podgeandrodge

https://www.boards.ie/discussion/comment/118965439#Comment_118965439

Thanks Phileas, hadn't thought of that!

Edit: Can't add an AIB card to Google Pay - (my google pay currently uses Revolut which I want to top up!) no text verification happening. So therefore can't use AIB to fund Revolut. Even if the AIB card got added to Google Pay, it would probably still fail on AIB's end anyway...

Are the texts going to your spam box? That's what happened the OP here

podgeandrodge

https://www.boards.ie/discussion/comment/118965515#Comment_118965515

Nah, Revolut saying my card "failed 3DS verification" - and many on AIB Twitter saying same problem.

Desertmoon1

Just take a look at twitter. It's not just you. They told me they did some security update thing and since then I haven't been able to use my Aib card to top up revolut. Also I can't get into my account on laptop as my phone not authenticated, despite no issues previously. Sometimes I can check my balance on the app, other times I get an error message. I'm with UB years and their app is by far the best. Just used aib as a second ac, but after the past few weeks I'm done with them

em_cat

Same here, can’t pay for anything online, wallet on iPhone not working and can’t get into AIB online. First time this has happened. Of course trying to pay bills and the SCA is screwing it all up. I love how they tweet their virtue saying it’s all fixed when it clearly isn’t.

Suckit

My mother is abroad in Spain, and I lodged cash into her AIB bank account, she is trying to top up her Revolut card over there, as she normally would.

As soon as she click add and the amount, a message pops up saying "Something has gone wrong, please try again later". Then she gets a message saying that her banks 3DS verification has failed.

It is extremely frustrating, especially as we were getting that error last year until they made her use a password to authenticate. Not even getting the chance to enter the password.

Does anyone know how to rectify this? She is unable to contact AIB from there and everything is up to date. I'm guessing it is something to do with her being abroad, but I can't see how.

This AIB new security is hell. I have been sorting it out with her for over a year. How is she supposed to stand a chance with it, if it is frustrating me, and I am a lot more confident with tech than she would be, and that is an understatement.

Citrus_8

https://www.boards.ie/discussion/comment/119024824#Comment_119024824

Sometimes AIB app goes to sleep and a confirmation message doesn't pop up. I would usually open AIB app (don't need to login) and then go to finish a transaction. A confirmation request then pops up without any troubles... Also, she should be able to call AIB from Europe, why can't she?