Prompt to sign in with a Google Account

kleefarr

Why am I now prompted to attach a Google Account when signing in?

I don't want to so how do I disable the prompt.

KL

Spear

I just tried and didn't get any such prompt. Can we see a screenshot of this prompt? Don't forget to censor out any private info first.

kleefarr

Bank of Ireland: Aisling

Hi There,

Thanks for getting in touch with us here on Boards.ie.

Can we ask if you can touch another point on the screen to bypass this? If not, can you please delete and reinstall the app to see if this helps.

Thanks, Aisling

kleefarr

Hi Aisling,

Yes, that's what's I do, touch an area outside of window.

Wife's app is the same.

Will try a reinstall of app if still keeps happening.

kleefarr

I have uninstalled the app. Restarted phone. Re-installed app.

Same thing

Bank of Ireland: Aisling

https://www.boards.ie/discussion/comment/118621750#Comment_118621750

Thanks for checking this for us.

Can we ask if your device is Samsung, Huawei etc?

Thanks, Aisling

kleefarr

Honor 20 Lite

Screenshot_20220214_143749.jpg

Bank of Ireland: Aisling

https://www.boards.ie/discussion/comment/118629675#Comment_118629675

Thanks for sharing this with us.

Can we ask if this is your first time downloading the app to this device? Our app is not supported on the Huawei App Store.

Thanks, Aisling

kleefarr

It's the second time installing. Was using the original app which got updated.

Bank of Ireland: Aisling

https://www.boards.ie/discussion/comment/118630372#Comment_118630372

Thanks for confirming this for us.

We will link in with our Support Team and get back in touch with you as soon as we have an update.

Thanks, Aisling

Bank of Ireland Reps

Hi there

Please send us a private message here with your name, your branch and your best contact number.

We can arrange a callback for you on this to resolve the issue.

Thanks,

Declan

kleefarr

Have done as requested.

If you could give some indication of when you will be calling, it would be appreciated as I don't answer the phone to unknown numbers.

Thanks.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/118638836#Comment_118638836

Hi,

Thanks for getting back to us.

We have just responded to your private message.

Thanks, Megan

kleefarr

Nope. Even though I disable Google sign in prompt.

A rep phoned me and suggested to take it to a phone shop and get them to check it.

I just click anywhere other than window to by pass it.

kleefarr

Yeah think that's right.

Tow

Tphase is correct. The app cannot handle multiple Google accounts correctly. It has nothing to to with the make/model of the phone.

kleefarr

Guess what?

I inadvertently clicked on one of the prompts, now don't get prompt. 😒

Went to the trouble off uninstalling app and restarting phone. Reinstalling app and no prompt. 😜

Will have to keep an eye on my accounts. 🙄

d22ontour

https://www.boards.ie/discussion/comment/118801752#Comment_118801752

I have at least 6 google accounts on my phone and never had anything like that pop up.

Tow

Gmail accounts?

kleefarr

Yep, those are the only ones that I get a prompt for.