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Claiming On Medical Receipts

Ger Roe · 2022-01-04 14:43:28

I have a considerable number of submitted medical expense receipts (jan - july 2021) being listed on the online tracker as 'missing mandatory information'. I have submitted three query questions to revenue over the past nine months, and I have still not received an explanation. The specific term 'missing mandatory…

04-01-2022 2:43pm

#1

Ger Roe

Registered Users, Registered Users 2 Posts: 2,168 ✭✭✭

Join Date: September 2001

Posts: 2098

I have a considerable number of submitted medical expense receipts (jan - july 2021) being listed on the online tracker as 'missing mandatory information'. I have submitted three query questions to revenue over the past nine months, and I have still not received an explanation. The specific term 'missing mandatory information' also does not appear on the explanation list of official status terms, as displayed on the revenue website.
One response told me to claim the receipts in real time, but the tick box for each is greyed out and can not be selected. The responses I have received so far, just state how the process should operate, but does not give me any advice on why it does not. As far as I can see the responses have been sent by people who did not look into my specific issue and instead just sent out the standard 'stupid user, error' clarification.
The current frustration of sending questions and waiting up to three months for an unfocused answer, is really annoying. Does anyone here know what the phrase 'missing mandatory information means and how I can get those receipts claimed? The particular receipts affected are the same as many others processed previously, without issue.
I think the issue dates to mid last year when they changed the operation of the online claim system, without telling anyone or providing clear explanation of how it was then supposed to work. I also note that the receipt tracker/claim phone app has been 'discontinued' - good job, I couldn't get that to work either.

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