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ATM retained cash lodgement

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  • 20-11-2021 3:12pm
    #1
    ciedear
    Registered Users Posts: 1 ✭


    I went to the BOI ATM in Blanch village today to lodge some cash. The ATM took the money then told me they retained it as it could possibly be counterfeit and i should contact staff. I'm 100% its not counterfeit. Its Saturday and the bank is closed, customer care is also closed. So what now do I have to just wait until Monday and go back to the branch? They retained 500 euro!



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  • Options
    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    https://www.boards.ie/discussion/2058218899/atm-retained-cash-lodgement

    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    The branch staff will conduct their usual checks on Monday morning and this will be reviewed. Once checked, the funds should return to your account automatically. If the funds do not appear, and you have not been contacted by the branch by Monday afternoon, please reach out to us here or on our other Social Media Channels and we will be more than happy to follow this up with the branch for you.

    Thanks, Aisling



  • Options
    #3
    konrad_slewa
    Registered Users Posts: 1 ✭konrad_slewa


    Hi I was trying to lodge money today but the ATM just took 300 and said it was being retained.

    I'm not sure what the process is now to get that back , as the ATM didn't provide any receipt for proof.

    Any help would be appreciated



  • Options
    #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/120339072#Comment_120339072

    Good morning,

    Thanks for getting in touch with us here.

    If the ATM has retained your cash, this should be lodged manually by my colleagues in the branch throughout the day today.

    Thanks, Megan



  • Options
    #5
    lexie kenrick
    Registered Users Posts: 1 ✭lexie kenrick


    Hey, I was trying to lodge money into my account via an ATM but it said my lodgement was being detained, this has never happened before so I am unsure of what to do as the money is counterfeit so I don't understand why it is being detained.

    I was wondering will the issue get resolved and what should I do, as I can't contact any of your helplines as it is a Sunday. So I hope you can help me.

    Lexie



  • Options
    #6
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/120794879#Comment_120794879

    Thanks for the message.

    Lodgement facilitaties can be unavailable if a previous customers lodgement was jammed. This will rectify when the Branch opens tomorrow at 10AM. Thanks, Anna



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  • Options
    #7
    Mateus Morra
    Registered Users Posts: 1 ✭Mateus Morra


    Hi, I have tried to lodge some money at the ATM machine located on South Mall, Cork this evening and the money was retained. I didn't get any advice slip for that and I couldn't contact any staff as the bank was closed. Could ye help me please?


    Thanks for the help!



  • Options
    #8
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/120806515#Comment_120806515

    Good morning Mateus,

    Thanks for getting in touch with us here.

    If your cash was retained in the ATM, it should be lodged to your account by midday today as the branch is reopened.

    I hope this helps!

    Thanks, Megan



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