Duolingo Plus Family Plan

Testament1

https://www.boards.ie/discussion/comment/118147956#Comment_118147956

Right so that's everyone paid, thanks folks and happy learning!

lucalux

If anyone's setting up a new family, I'd definitely be up to join!

shaneos

I’d join too

Interrobang

I'd take two spots in a new group for myself and a family member.

Romero

I'll take one can pay with Revolut or Paypal.

Interrobang

So, we now have five with:

1. lucalux

2. shaneos

3. Interrobang 1

4. Interrobang 2

5. Romero

My family member and I are going to get the year sub anyway, but it would be great to get it cheaper if you guys are happy to join us?

Romero

https://www.boards.ie/discussion/comment/118164122#Comment_118164122

Sure count me in I will take one spot for my wife who uses the free version, DM me details once your all set

shaneos

I’ll take a spot too - DM me when ready. Thanks for organising

Interrobang

@Romero, @shaneos - great stuff, thanks. I've just DMed you both.

@lucalux - you in? 🙂

Interrobang

https://www.boards.ie/discussion/comment/118164122#Comment_118164122

Any takers for the 6th spot?

knipper

Count me in

Interrobang

https://www.boards.ie/discussion/comment/118166423#Comment_118166423

Will do, but hang on for a bit as I've a ticket open with Duolingo about their sub at the moment.

Interrobang

@w4ntedman, @spot555, @Happy_Harry, @Testament1:

Did any of you have any issues when you paid the annual sub? I took a screenshot when I was thinking about signing up for myself and a family member, and the sub was €10.24 a month. Looking at my Google Play now, though, the annual sub is showing as €149.99. I wouldn't have clocked it only something Romero said made me double-check it, so thanks @Romero! I've opened a ticket with DuoLingo support, but did any of you check your subscription charge afterwards and find any discrepancies? TIA.

w4ntedman

Mine went through €122.99 anyway

Happy_Harry

https://www.boards.ie/discussion/comment/118167887#Comment_118167887

Mine too

Interrobang

Thanks, both. Customer support came back to me with a stock response along the lines of "yeah, it's an annual sub, not a monthly one, so that's why there's one payment", which tells me that they didn't read the ticket properly 🙄 I've gone back to them pointing out the question I actually asked...

Thanks for confirming, as at least I know that I didn't miss some extra small print charge.

lucalux

https://www.boards.ie/discussion/comment/118164122#Comment_118164122

https://www.boards.ie/discussion/comment/118164918#Comment_118164918

Definitely in thanks Interrobang! (sorry, just seeing this now)

Interrobang

Just a heads up for anyone thinking of starting a new group to keep an eye on what you are being charged. As above, when I signed up the Family Plan was €10.24 a month, but the charge appeared in my Google Play as €149.99.

I got the stock response in the post above when I queried it, and when I followed up again I got the response below:

So essentially I signed up at the advertised price of €10.24 per month, and they adjusted it without notification. Not on!

I also created a dummy account when I got the above, to double check, and the Family Plan is still showing as €10.24 a month, so I don't know where the price increase story is coming from.

The offer to allow me to resubscribe at the price I actually signed up for "as a courtesy" has ticked me right off. I'd have more respect for them if they just came back and said, "Shite, we made a mistake - sorry about that - sorted it for you now".

Just make sure you are only charged the amount you signed up for.

Testament1

Had a look at my Google Play Account and they've the same 149.99 charge on mine. Sent a message to Duolingo support but they've yet to respond. Poor form alright.

Interrobang

https://www.boards.ie/discussion/comment/118181680#Comment_118181680

Ah, bugger. Sorry to hear you got caught, too. It was a dose to chase up, but I got it sorted in the end. I had to cancel and resubscribe, but I made sure I got confirmation in writing from them first that the correct price would be applied. Each of the family members then had to try the new 'Join' link two or three times before they could join again without being booted back out.

We're all sorted now, but it was a PITA, and shoddy business practice on their part. Feel free to PM if you get any pushback from them, and I can send you on screenshots of the email exchange I had with them if you think it would help.

Testament1

Took them a couple days to get back to me but Duolingo support said they'll cancel my Plus plan on the 22nd and should get to sign up again for the correct price.

what?

if any spots going, gladly take one

Or willing to be an instigator if anyone want to join me

For the folks who did it before, sign up for family plan, pay for it and farm out the spots as folks pay is it?

ta

Testament1

There's a 2 week free trial but still best to have all spots confirmed and paid before you commit to the purchase. And double check your receipt on the Google Play store after. I had to cancel my original family plan after being overcharged and got to sign up again today at €122.99, a 10 cent increase on the OP price but better than the 27 euro extra I got charged originally!

what?

thanks Testament1

Undercover

Might be on for this if anyone has a spot open...

what?

https://www.boards.ie/discussion/comment/118248682#Comment_118248682

provisionally count you in.. ?

anyone else?

Macker

Count me in

wba88

Count me in

Undercover

https://www.boards.ie/discussion/comment/118250767#Comment_118250767

Yeah, thanks...

what?

undercover

wba88

Macker

what?