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Device purchased through Amazon marketplace - seller won't repair

  • 01-09-2021 1:24pm
    Registered Users Posts: 17,522 ✭✭✭✭

    I purchased a Meaco dehumidifer through Amazon in October of last year. All was good until it stopped taking in water a while ago. Got in contact with Meaco's support, who went over some basic troubleshooting (including a "bathroom test"), which didn't work. When it came to sending it back for repair, they said they only repair devices from within mainland UK. Item comes with 2 year warranty.

    I contacted Amazon. Between speaking with different reps, I've been given the runaround with different answers depending on who I was talking to. I have been told:

    • Meaco would be ordered to provide me with a return label (they didn't - they simply told me I wasn't eligible for an exchange and Amazon said they'd file a claim - they didn't)
    • Amazon will escalate - they didn't and subsequent agent said previous agent gave me wrong info
    • Order would be covered by AtoZ scheme - subsequent agent said I can't because purchase is more than 6 months old

    I'm not sure what else I can do. I've read Amazon's AtoZ page and I don't think they can cover it, but the charter says the seller is eligible to provide a refund. But Meaco refusing to help doesn't seem right.

    Any idea what I should do next?


  • Registered Users Posts: 3,817 ✭✭✭Darc19

    Marketplace probably means 3rd party seller.

    As they are probably based in the UK and UK is out of the EU, there's little you can do from a legal perspective

  • Registered Users Posts: 374 ✭✭bdmc16

    I had this issue and was a hard lesson to only ever buy from ‘sold and dispatched’ by Amazon or sold by a 3p but ‘dispatched’ by Amazon.

    Buying exclusively from a 3p was a nightmare if you had issues pre brexit but now they are not worth the hassle . Many of those 3p seller have same listing on eBay too so at least you have PayPal protection on eBay. .

  • Registered Users Posts: 17,522 ✭✭✭✭Mr. CooL ICE

    Ugh, I was afraid that something brexit-ey would come into play here. May as well take it apart and see if I can repair it myself