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Computer Login

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  • 02-07-2021 11:32pm
    #1
    Guizogbi
    Registered Users Posts: 2 ✭


    Hi guys, the thing is I had to leave my phone for maintenance but in the meantime, I really need to access my account. The only way is through my macbook, but to login into the computer we need now to validate on the phone, which is very counterproductive in these scenarios! 
    There should be any other way to validate the login without a mobile but of course in a safe way, but it should be! It's very frustrating. I need to access for urgent queries and I can't.


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    #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    Guizogbi wrote: »
    Hi guys, the thing is I had to leave my phone for maintenance but in the meantime, I really need to access my account. The only way is through my macbook, but to login into the computer we need now to validate on the phone, which is very counterproductive in these scenarios! 
    There should be any other way to validate the login without a mobile but of course in a safe way, but it should be! It's very frustrating. I need to access for urgent queries and I can't.
    Hi Guizogbi,

    Thanks for getting in touch.

    I am sorry to hear this. To log into your account, you will need to have access to a provisioned device. You can have your account provisioned on up to 5 devices. This means, if your phone is not in your possession you can still access your account. 

    My colleagues are available on 0818365365(9am-5pm) or through live chat on this link: www.boi.com/chat (10am-4pm) Monday-Friday. They can help with questions you have in relation to your account.

    Many thanks,
    Megan


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