bgx22 wrote: »
Has anybody experience with how to get a refund or replacement for a Ticketmaster Gift Card if the event was cancelled?
We bought an 80.- Euro gift card for our daughter last year, which she used to book Longitude. When that was cancelled she received an immediate refund for the additional cash amount paid, but not for the Gift Card portion of the ticket price. There was no information provided on what should happen in this respect, Ticketmaster can't be reached by phone at the moment and the feedback form at help.ticketmaster.ie/hc/en-ie/requests does not seem to work. When clicking submit it always reloads with the same information entered.
I eventually called the helpline for the Gift Card purchase support. Apparently the cards are not sold by Ticketmaster directly. They were very helpful in providing me with the serial number of the gift card, but referred me to the same request form that doesn't seem to be working. They even tried to submit a request from their end, with the same result.
I imagine that scenario must arise often. Would be great to hear from anyone else about how a refund or replacement can be obtained?
davywalsh7 wrote: »
Try private messaging @TMIrelandHelp on Twitter. They sorted similar issue for me. Gift card had expired but the refund had went there so they just issued me with a new voucher. They usually reply fairly quickly