mobile number check

SeanGer

Hi

I am a UK account holder, but on secondment elsewhere. This means my mobile number is not prefixed with +44.

I am not getting SMS authorisations when requested, even though I have recorded the international code (absent the "+" character). I suspect the BOI system just assumes I have a really long UK number.

Tried to check the code on Banking365, but this is not revealed. Wrote to Banking365, but no answer for a week. So now trying this forum.

Please can someone from BOI emerge to advise how I can check, and if needed, change/update my mobile number for SMS messages (as opposed to notifications in BOI app).

Many thanks

Bank of Ireland: Megan

SeanGer wrote: »

Hi

I am a UK account holder, but on secondment elsewhere. This means my mobile number is not prefixed with +44.

I am not getting SMS authorisations when requested, even though I have recorded the international code (absent the "+" character). I suspect the BOI system just assumes I have a really long UK number.

Tried to check the code on Banking365, but this is not revealed. Wrote to Banking365, but no answer for a week. So now trying this forum.

Please can someone from BOI emerge to advise how I can check, and if needed, change/update my mobile number for SMS messages (as opposed to notifications in BOI app).

Many thanks

Good morning SeanGer,

Thanks for getting in touch with us here on Boards.ie. 

I am sorry to hear this. If this is in relation to receiving a verified by visa 3D secure code when making purchases with your card online, I would recommend calling the team directly on 0035312500370. One of my colleagues will be happy to look into this for you. They are available from 9am-5pm Monday-Friday.

I hope this helps.

Many thanks,
Megan

maestroamado

Would you please post how this goes as i sometimes have this problem...