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Refunded Transaction After Moving Bank

  • 08-06-2021 11:31am
    #1
    cimf
    Registered Users, Registered Users 2 Posts: 5 ✭


    Hi there,

    I cancelled my BOI credit card and closed my BOI Account a few months ago. An online retailer has since cancelled and refunded a transaction I had on the old card. I had set up the move between the two banks with the account switching forms with my new banks details. Will the refund be transferred to my new bank account automatically or do I need to contact the retailer to change this?


    Thanks.


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    cimf wrote: »
    Hi there,

    I cancelled my BOI credit card and closed my BOI Account a few months ago. An online retailer has since cancelled and refunded a transaction I had on the old card. I had set up the move between the two banks with the account switching forms with my new banks details. Will the refund be transferred to my new bank account automatically or do I need to contact the retailer to change this?


    Thanks.
    Hi cimf

    Thanks for the post. 

    Is it a previously cancelled credit card or debit card the funds were returned to please? 

    Many thanks, 

    Alison


  • #3
    cimf
    Registered Users, Registered Users 2 Posts: 5 ✭cimf


    Bank of Ireland Reps wrote: »
    cimf wrote: »
    Hi there,

    I cancelled my BOI credit card and closed my BOI Account a few months ago. An online retailer has since cancelled and refunded a transaction I had on the old card. I had set up the move between the two banks with the account switching forms with my new banks details. Will the refund be transferred to my new bank account automatically or do I need to contact the retailer to change this?


    Thanks.
    Hi cimf

    Thanks for the post. 

    Is it a previously cancelled credit card or debit card the funds were returned to please? 

    Many thanks, 

    Alison
    Hi Alison,

    A credit card which was cancelled/closed back around March 2021. The refund was made to that credit card last week.


  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    cimf wrote: »
    Bank of Ireland Reps wrote: »
    cimf wrote: »
    Hi there,

    I cancelled my BOI credit card and closed my BOI Account a few months ago. An online retailer has since cancelled and refunded a transaction I had on the old card. I had set up the move between the two banks with the account switching forms with my new banks details. Will the refund be transferred to my new bank account automatically or do I need to contact the retailer to change this?


    Thanks.
    Hi cimf

    Thanks for the post. 

    Is it a previously cancelled credit card or debit card the funds were returned to please? 

    Many thanks, 

    Alison
    Hi Alison,

    A credit card which was cancelled/closed back around March 2021. The refund was made to that credit card last week.
    Thanks for that. Our Credit Card Team should be able to locate this for you. 

    If you give the Team a call on 0818251251, just to add they are experiencing high call volumes today. The lines are quieter in the morning, if you prefer you could give them a call after 9am in the morning. 

    Hoping this helps, 

    Many thanks,
    Alison


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