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error communicating with server App cannot be installed

  • 01-06-2021 10:55am
    #1
    dimma
    Registered Users, Registered Users 2 Posts: 136 ✭✭


    Hi whats going on with the app..
    I just bought a new samsung tab A tablet (android 9) and i just downloaded app and keep getting error communicating with server so cannot register device ? This is a brand new tablet. Had a mate around and asked him to download the app (samsung S10 phone) onto his phone and same thing " error communicating with server" 
    Thats 2 differant devices not working on... have uninstalled etc,,, any help much appreciated... App is a total disaster to be honest... 
    what do I need to do to get app working... Thanks


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there, 

    Thanks for getting in touch with us here this morning. We are aware that some customers have been experiencing difficulty with the mobile app this morning. Please be assured that we are looking into this with our technical support team and working to resolve as quickly as we can.

    Thanks Jen


  • #3
    dimma
    Registered Users, Registered Users 2 Posts: 136 ✭✭dimma


    Bank of Ireland Reps wrote: »
    Hi there, 

    Thanks for getting in touch with us here this morning. We are aware that some customers have been experiencing difficulty with the mobile app this morning. Please be assured that we are looking into this with our technical support team and working to resolve as quickly as we can.

    Thanks Jen
    Thanks Jen,, Getting that white screen on all devices its on...pot luck if it works to be honest? Please update when you think its fixed....  what testing is done before a patch update is realised ??  seems the development team need to beta test before releasing updates that crap out the system.... please update when you have an update on fixed... Thanks


  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    dimma wrote: »
    Bank of Ireland Reps wrote: »
    Hi there, 

    Thanks for getting in touch with us here this morning. We are aware that some customers have been experiencing difficulty with the mobile app this morning. Please be assured that we are looking into this with our technical support team and working to resolve as quickly as we can.

    Thanks Jen
    Thanks Jen,, Getting that white screen on all devices its on...pot luck if it works to be honest? Please update when you think its fixed....  what testing is done before a patch update is realised ??  seems the development team need to beta test before releasing updates that crap out the system.... please update when you have an update on fixed... Thanks
    Hi there,

    Thanks for getting back to us here today. We can assure you that we are working to resolve this as quickly as we can. If you are receiving a white screen we would suggest that you restart the mobile device to see if this helps.

    Thanks jen


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