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Vaccine Registration Mistake

  • 04-05-2021 1:06pm
    #1
    Registered Users Posts: 1,130 ✭✭✭ correction


    My Mam was invited to register for the vaccine this morning via email and did so. She was waiting on the code they were gonna text her phone but it never came, she then noticed she had entered a digit wrong in her phone number. We can't find a way to do anything about this, we can't register again as it tells us she's already registered and we also can't find a way to change her phone number to receive this code.

    She's been on the phone to the HSE all morning but can't get through and eventually gets cut off. Has anyone got any ideas to solve this or is it a case of just keep calling and hoping to eventually get through to somebody. Thanks.


Comments

  • Registered Users Posts: 2,603 ✭✭✭ mightyreds


    I registered with a wrong phone number for my uncle, either that or the message just didn't arrive I couldn't tell which.
    I just re-entered the details and it was fine its only email, phone, number, name and dob, just use a different email if that's the error. The phone number will obviously be different so cant see any issues arriving


  • Registered Users Posts: 1,130 ✭✭✭ correction


    mightyreds wrote: »
    I registered with a wrong phone number for my uncle, either that or the message just didn't arrive I couldn't tell which.
    I just re-entered the details and it was fine its only email, phone, number, name and dob, just use a different email if that's the error. The phone number will obviously be different so cant see any issues arriving

    I never thought to just use a different email address. That worked perfectly. Thank you!


  • Registered Users Posts: 1,138 ✭✭✭ M three


    Why is so much personal data required when registering online and why the need to set up an account?


  • Administrators, Social & Fun Moderators, Sports Moderators Posts: 62,404 Admin ✭✭✭✭✭ Beasty


    email to register account
    phone number to text appointment
    PPSN, DOB and name to confirm you are who you say you are

    You can avoid the email bit by registering on the phone

    TBH I would be more worried if they did not ask for this amount of info


  • Registered Users Posts: 2,748 ✭✭✭ Van.Bosch


    correction wrote: »
    My Mam was invited to register for the vaccine this morning via email and did so. She was waiting on the code they were gonna text her phone but it never came, she then noticed she had entered a digit wrong in her phone number. We can't find a way to do anything about this, we can't register again as it tells us she's already registered and we also can't find a way to change her phone number to receive this code.

    She's been on the phone to the HSE all morning but can't get through and eventually gets cut off. Has anyone got any ideas to solve this or is it a case of just keep calling and hoping to eventually get through to somebody. Thanks.

    Who invited her to register by email? Are you sure it’s legit? Thought for HSE registration you just logged in when your age came around? Maybe it was from her GP?

    After the hack I’d be careful….


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  • Registered Users Posts: 1,149 ✭✭✭ fun loving criminal


    mightyreds wrote: »
    I registered with a wrong phone number for my uncle, either that or the message just didn't arrive I couldn't tell which.
    I just re-entered the details and it was fine its only email, phone, number, name and dob, just use a different email if that's the error. The phone number will obviously be different so cant see any issues arriving

    How did this work out? Don't you need a pps number as well? Can you register the same pps number twice?

    I wrote this in the high risk thread. I am high risk and waiting for vaccine. Gp isn't vaccinating my group. HSE has abandoned the high risk group and now have to register by age. I live with someone who ignores covid restrictions and in doing so is putting me at risk and doesn't care.

    I don't know why they are making this group to wait and seeing family members doing whatever they want without a care in the world worries me.

    So I added an extra year onto my date of birth and registered this week. I done it out of frustration and having to wait. Feels like I'm doing something. But I got a reply from another poster saying that it's probably not a good idea in case I need to prove my vaccination in future and I have wrong date of birth.

    It will be great if I can register again using a different email and number but just worrying now about the pps number part. That I can't change and get a new pps number.


  • Registered Users Posts: 1,138 ✭✭✭ M three


    Beasty wrote: »
    email to register account
    phone number to text appointment
    PPSN, DOB and name to confirm you are who you say you are

    You can avoid the email bit by registering on the phone

    TBH I would be more worried if they did not ask for this amount of info

    Why do you need to 'set up an account'?
    They should only require name, age, phone or email address and pps.
    I couldnt do it online, on the phone I was asked for eircode, nationality and mothers maiden name.
    Seemed more like a data gathering exercise.
    Has it been outsourced to a private company and if so who are they?
    Sounded like another indian call centre but they said they were in clonakilty.
    Are they?


  • Moderators, Entertainment Moderators Posts: 17,599 Mod ✭✭✭✭ ixoy


    M three wrote: »
    Why do you need to 'set up an account'?
    They should only require name, age, phone or email address and pps.
    I couldnt do it online, on the phone I was asked for eircode, nationality and mothers maiden name.
    Hmm could the Eircode be used to determine which vaccination centre to send you to. Yeah, that's probably why you're asked that one.


  • Registered Users Posts: 3,818 ✭✭✭ Darc19


    M three wrote: »
    Why is so much personal data required when registering online and why the need to set up an account?

    What are the asking from you?

    Anyone I know and myself just got asked for date of birth, pps number, phone number, eircode and email.

    Revolut asked for this too when I opened a bank account, I have these details and more of all my staff.

    Boring humdrum details to enable you to be vaccinated efficiently and it is an extremely efficient and superb job they are doing.


  • Registered Users Posts: 1,138 ✭✭✭ M three


    ixoy wrote: »
    Hmm could the Eircode be used to determine which vaccination centre to send you to. Yeah, that's probably why you're asked that one.

    No need to be so dismissive. Can you explain why someone needs to 'set up an account'?
    And PPS no would identify the address.
    Why do you need to 'set up an account'?
    On the phone why do they ask for nationality and mothers maiden name?
    Has it been outsourced to a private company and if so who are they?
    Sounded like another indian call centre but they said they were in clonakilty.
    Are they?


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  • Banned (with Prison Access) Posts: 22 ✭✭✭ Onion Bahji


    I didn’t register on any portal but was sent a date and time for a vaccine appointment by my GP?? Is this normal? I have no intention of going but still, it seems a bit presumptuous? They even said not to reply to the text!


  • Registered Users Posts: 18,996 ✭✭✭✭ gozunda


    M three wrote: »
    No need to be so dismissive. Can you explain why someone needs to 'set up an account'?
    And PPS no would identify the address.
    Why do you need to 'set up an account'?
    On the phone why do they ask for nationality and mothers maiden name?
    Has it been outsourced to a private company and if so who are they?
    Sounded like another indian call centre but they said they were in clonakilty.
    Are they?

    PPS number address may vary where people are registered at an address but living away from home etc.

    The account allows individuals to check for their first appointment but also provides a means to answer relevant medical questions and consent for the vaccine. The account is secured with a password of your choosing

    When you get your first appointment- the account will then change to show awaiting second appointment and will flag when that's scheduled.

    The whole thing is well designed tbf


  • Registered Users Posts: 262 ✭✭ holliehobbie


    gozunda where in the account does it ask for relevant medical information and consent for the vaccine? It doesn't. If it did I would have been able to put in my past medical history and not have had to cancel my first appointment. I believe the call centre is in the UK as its been outsourced. Hence the reason it was not affected by the hacking event and the reason its more efficient than anything the HSE could run. Also if you phone the HSE helpline after 3pm you will get through quicker.


  • Registered Users Posts: 18,996 ✭✭✭✭ gozunda


    gozunda where in the account does it ask for relevant medical information and consent for the vaccine? It doesn't. If it did I would have been able to put in my past medical history and not have had to cancel my first appointment. I believe the call centre is in the UK as its been outsourced. Hence the reason it was not affected by the hacking event and the reason its more efficient than anything the HSE could run. Also if you phone the HSE helpline after 3pm you will get through quicker.

    Someone already posted this - These are steps for the two dose vaccine from the account aftet you have been scheduled / received for your first dose (and you are logged in). There are other examples posted for what this looks like before your first scheduled appointment.

    •Registered for a vaccine

    •Awaiting appointment 1

    •Appointment 1 scheduled

    •Consent given

    •Dose 1 Medical questions answered

    •Vaccine dose 1 received

    •Awaiting appointment 2


  • Registered Users Posts: 1,138 ✭✭✭ M three


    On the phone why do they asked for nationality and mothers maiden name. Why?
    Has it been outsourced to a private company and if so who are they?
    Sounded like another indian call centre but they said they were in clonakilty..
    Are they?


  • Registered Users Posts: 31,744 ✭✭✭✭ is_that_so


    M three wrote: »
    On the phone why do they asked for nationality and mothers maiden name. Why?
    Has it been outsourced to a private company and if so who are they?
    Sounded like another indian call centre but they said they were in clonakilty..
    Are they?
    Maiden name is a birth cert detail, which would be linked to your PPSN. If you are not Irish they'll be asking for passport details. Details from both are standard proof of identity and your call centre person is just reading off a screen.


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