"Our records show that you have not yet upgraded to our new service"

iliketree

Hi,

Some days ago I got an email about the recent changes to online banking saying "Our records show that you have not yet upgraded to our new service". Then I got a letter on the same topic - "We recommend that you set up and register for the new 365 online service as soon as possible". But I have already installed the app and set my phone up as a security device, and had done so before I received the email or the more recent letter. I have logged in on my PC, successfully swiping the notification on my phone in order to do so. Can I assume that everything is set up as it should be and that I can ignore the email and letter?

Thank you

Economics101

I got something similar. I generally access B of I on my PC, and now I need the phone as well for security purposes. I can understand that but the new online account has a much less user-friendly layout than the old one: one needs twice as many clicks to do the simplest things.

Sometimes I think that B of I have a strategy of getting rid of customers, what with their soulless cashless branches and now their (as far as I am concerned) clunky online banking.

iliketree

Economics101 wrote: »

I got something similar. I generally access B of I on my PC, and now I need the phone as well for security purposes. I can understand that but the new online account has a much less user-friendly layout than the old one: one needs twice as many clicks to do the simplest things.

Sometimes I think that B of I have a strategy of getting rid of customers, what with their soulless cashless branches and now their (as far as I am concerned) clunky online banking.

I've found the new website more clunky too, unfortunately

mr j tayto

Same here. Had the exact same letter yesterday despite having set up for the changes weeks ago.

Bad and all as the old website was, at least it was workable and relativley easy to use.

I've had to help my parents out many times as well because they find it very confusing.

BOI seem to want to make life as difficult as they can for their customers, maybe time to move away from them.

Bank of Ireland Reps

Hi All, 

Thanks for the posts. 

Yes, if you have already successfully downloaded App and registered device, you're all set up to go. 

Sorry about the notifications, we'll certainly feed this back to the Team. 

Inline with EU Regulations we needed to make some necessary changes and have improved some of the security features to further protect our customers banking online with us.

If you have any questions or need any guidance with this, please do ask us here,

Hoping the above helps, 

Many thanks
Alison

iliketree

Thanks Alison!