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Cancellations Team

  • #1
    Registered Users Posts: 2,107 ✭✭✭ Shlippery


    Hi Liberty,

    I'm customer of 4 years and was refused a policy change for a car that I am changing this week - as it's not covered unless I have a 5 year NCB which is unfortunate. (1.8l engine -> 2.5l) 

    I was informed the cancellations team would contact me - is it possible to escalate this as I need to have the cancellation documents in place before I can start my new policy on Friday evening & I'm unable to start my new policy until I have confirmation of the cancellation!

    Would appreciate any support here.

    Thanks!


     


Comments



  • Shlippery wrote: »
    Hi Liberty,

    I'm customer of 4 years and was refused a policy change for a car that I am changing this week - as it's not covered unless I have a 5 year NCB which is unfortunate. (1.8l engine -> 2.5l) 

    I was informed the cancellations team would contact me - is it possible to escalate this as I need to have the cancellation documents in place before I can start my new policy on Friday evening & I'm unable to start my new policy until I have confirmation of the cancellation!

    Would appreciate any support here.

    Thanks!


     
    Hi Shlippery,

    I do apologise for the delay regarding your cancellation. Can you private message your policy number I will follow up with our cancellation team for an update.

    Many thanks 
    Rachel




  • Hi Rachel,

    Thanks for quick response! I sent a message your way.

    Much appreciated.




  • Looks to be all solved now - thanks again Rachel for pointing it in the right direction and quick resolution!

    Great service!




  • Hi,

    Quick follow up on this - received cancellation letter in the post today it says I need to return the disc/cert within 10 days - does this still apply if they are now all 'print at home' documents now in pdf? I was searching for the insurance cert when I realised I never received an original posted copy.



    Thanks,




  • Shlippery wrote: »
    Hi,

    Quick follow up on this - received cancellation letter in the post today it says I need to return the disc/cert within 10 days - does this still apply if they are now all 'print at home' documents now in pdf? I was searching for the insurance cert when I realised I never received an original posted copy.



    Thanks,
    Hi,

    If you have a physical copy of your most recent certificate of insurance and disc you can write VOID across both and take a clear picture and email to 
    [email protected]

    If not please disregard.

    Many thanks 
    Rachel


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