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Trying to open a second level student account

  • 19-03-2021 8:33pm
    #1
    clog
    Registered Users, Registered Users 2 Posts: 1,100 ✭✭✭


    My 16 year old daughter is trying to open an account.  She got an email back today  saying"we are unable to proceed with your application as the incorrect address format was giving on your application...as the Eircode was giving as the 3rd line of the address we are unable to proceed with it"

     Is it possible for a human to look at the  top of the utility bill( the portion that appears in the window of the envelope) and see that it relates to the address as given. 


Comments

  • #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    clog wrote: »
    My 16 year old daughter is trying to open an account.  She got an email back today  saying"we are unable to proceed with your application as the incorrect address format was giving on your application...as the Eircode was giving as the 3rd line of the address we are unable to proceed with it"

     Is it possible for a human to look at the  top of the utility bill( the portion that appears in the window of the envelope) and see that it relates to the address as given. 
    Good morning clog,

    Thanks for getting in touch with us here.

    I am very sorry to hear this. When you provide a proof of address document, the address that is entered on the application will need to match the one on the document exactly. If it doesn't match, it would be necessary to resubmit this application.

    If they did match and you would like to follow up on this, please send us a private message and we would be happy to help!

    I hope to hear from you soon.

    Many thanks,
    Megan


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