Brand new car needing wheel bearing replaced!

daydorunrun

Hey folks,

Looking for some advice. Took delivery of a new car which cost just over 65K.
The stirring felt off from day one and I took it back. Was advised there was a slight issue with the bonnet closing fully and this was causing instability at higher speeds. When I got car back it still wasn't right and several warning lights then appeared. Took it back again and have now been told it needs a new wheel bearing.

Obviously this has me concerned, does anybody know what my rights are as regards accepting a brand new, expensive car having this kind of issue?

Toyotafanboi

They put a warranty on new cars for this kind of thing. That will cover the cost of repairs and generally a replacement car for any down time of your own.

CianRyan

The garage has the right to repair the car under warranty, if you're looking to hand it back to them for a full refund you'd be looking at a very lengthy process and a tonne of stress.
Make sure it's fixed, they are mass produced consumer goods so yes, sometimes brand new cars have issues, once it's right I'd suggest enjoying your new car.

daydorunrun

Thanks folks. Yeah all work and replacement vehicle looked after. Hopefully it's sorted, I'm just worried in case there are ongoing issues. Suppose I'll just have to wait and see if it's fully sorted. I was probably a little naïve to think all new cars were perfect, I guess I just assumed they would all be rigorously tested. Luck of the draw I guess.

Toyotafanboi

daydorunrun wrote: »

Luck of the draw I guess.

Unfortunately, very much so, whether it be Dacia or a Mercedes.

mickdw

Have a close look around that wheel area as well.
Its not uncommon for cars to be damaged in transit. Some of the drivers who move the cars around shipping yards etc abuse the hell out of them.
Many new cars get minor damage repaired after shipping.

newmember2

Toyotafanboi wrote: »

Unfortunately, very much so, whether it be Dacia or a Mercedes.

Is there no PDI or pre-sale preparation carried out? Just roll them off the transporter and out the door??

CianRyan

newmember? wrote: »

Is there no PDI or pre-sale preparation carried out? Just roll them off the transporter and out the door??

PDI's tend to be split between NVD and the dealership so things can get missed.
What most garages will do is inspect the wheel nuts are tight and tyre pressures are correct, carry out any software updates and check the battery. Once the interior and exterior looks tidy it's off for a scrub before the customer picks it up.

gctest50

There can be minor snags with new cars


https://www.thesun.ie/motors/3300717/luxury-motors-worth-275000-crushed-when-car-transporter-ploughed-into-railway-bridge/

L-M

mickdw wrote: »

Have a close look around that wheel area as well.
Its not uncommon for cars to be damaged in transit. Some of the drivers who move the cars around shipping yards etc abuse the hell out of them.
Many new cars get minor damage repaired after shipping.

Minor repairs maybe, the odd bump here but absuing the hell out of them is a bit of an over statement.

Most new cars that aren't PDI'd can't go over 2-3k RPM or 30 MPH.

mickdw

L-M wrote: »

Minor repairs maybe, the odd bump here but absuing the hell out of them is a bit of an over statement.

Most new cars that aren't PDI'd can't go over 2-3k RPM or 30 MPH.

You could easily have a heavy knock into the side of a kerb at 30 mph if you were abit careless.
Ive seen footage from a few years back when they were really taking the piss - in the uk i think it was - hard and fast over ramps off boat etc.

monkeysnapper

mickdw wrote: »

Ive seen footage from a few years back when they were really taking the piss - in the uk i think it was - hard and fast over ramps off boat etc.

A few years ago while waiting for ferry i was sitting watching them take brand new cars off ferry and it looked more like a grand prix.

kermitpwee

Tesla by any chance?