Eir definition of New Customer

mgbgt1978

Hi all. I'm considering moving back to Eir for basic FTTH bb. Am with VF at present (2 years) and paying €55 monthly. Eir have an offer for new customers of €29 monthly for the 1st 12 months (12 month contract).
Just wonder if the fact that I moved from Eir 2 years ago qualifies me as a new customer.
I'm pretty sure it does, but I can't find it in their T&C's.
Thanks.

spaceHopper

mgbgt1978 wrote: »

Hi all. I'm considering moving back to Eir for basic FTTH bb. Am with VF at present (2 years) and paying €55 monthly. Eir have an offer for new customers of €29 monthly for the 1st 12 months (12 month contract).
Just wonder if the fact that I moved from Eir 2 years ago qualifies me as a new customer.
I'm pretty sure it does, but I can't find it in their T&C's.
Thanks.

Hassle vf for a discount all reports of eir are that they are terrible when things go wrong.

boardzz

You aware that's 150Mb? Vodafone offer 500Mb for 30p/m

mgbgt1978

The VF offer is only for new customers who purchase online.
I've just been talking to VF and the best they will do at the moment is €45 for the 1st 12 months..... if I sign for 18 months.
I am already on a 150 Mb plan with VF and it more than covers my needs.

tdavid

spaceHopper wrote: »

Hassle vf for a discount all reports of eir are that they are terrible when things go wrong.

I am with eir (3years) and they do have a lot of bad press but i think that goes with all providers, bad experiences have people looking elsewhere, no doubt.
To their credit I was about to ditch them for VF new customer deal that was similar with eir only i was existing customer so not available. The 'chat' service came up with figures more than I was paying already. Drafted switch letter and phoned eir switching/cancellation, who remarkably answer almost immediately unlike regular customer (not!) service. They wanted to know why i was moving, told them wanted to pay less not more, hey presto sorted, everything i have now with increase from 300 to 500mbps, and 10 euro cheaper. No brainer. I think they are trying to improve their service and i have no complaints other than you have to take a circuitous route to get what you want.

ablelocks

tdavid wrote: »

I am with eir (3years) and they do have a lot of bad press but i think that goes with all providers, bad experiences have people looking elsewhere, no doubt.
To their credit I was about to ditch them for VF new customer deal that was similar with eir only i was existing customer so not available. The 'chat' service came up with figures more than I was paying already. Drafted switch letter and phoned eir switching/cancellation, who remarkably answer almost immediately unlike regular customer (not!) service. They wanted to know why i was moving, told them wanted to pay less not more, hey presto sorted, everything i have now with increase from 300 to 500mbps, and 10 euro cheaper. No brainer. I think they are trying to improve their service and i have no complaints other than you have to take a circuitous route to get what you want.

i'm currently on hold with them - what price did you get it for?

LuasSimon

tdavid wrote: »

I am with eir (3years) and they do have a lot of bad press but i think that goes with all providers, bad experiences have people looking elsewhere, no doubt.
To their credit I was about to ditch them for VF new customer deal that was similar with eir only i was existing customer so not available. The 'chat' service came up with figures more than I was paying already. Drafted switch letter and phoned eir switching/cancellation, who remarkably answer almost immediately unlike regular customer (not!) service. They wanted to know why i was moving, told them wanted to pay less not more, hey presto sorted, everything i have now with increase from 300 to 500mbps, and 10 euro cheaper. No brainer. I think they are trying to improve their service and i have no complaints other than you have to take a circuitous route to get what you want.

What number did you use for switch Cancellation ?
Trying to cancel for months

ablelocks

1901. option 3 and option 3 again (i think) - once you get past all the irrelevant ****e.

i'm still on hold.

i went to sales first (1800 773 729) as i knew they would answer quickly. They offered me 36.99 per month for the first 6 months and 56 for the next 6 months so i said no and asked to be transferred to cancellations to try and get a better offer. Sales lady said that i also had the option of just switching without having to cancel first.

if they don't answer soon, I'll just do that.

thebourke

recently signed up with eir on their 30 euro a month deal

i should be getting close to 100 mb download
at present getting less than 5mb...clowns dont know how to fix it!!!unbelievable.
Everytime i ring up they pass me from department to department